Critical Mass Reviews | Glassdoor

Critical Mass Reviews

Updated April 23, 2017
138 reviews

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3.1
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Critical Mass CEO Dianne Wilkins
Dianne Wilkins
86 Ratings

138 Employee Reviews

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Pros
  • Some great people and bright minds work here so it was never a chore to come to the office (in 17 reviews)

  • They believe in work/life balance and have structured the company around it (in 7 reviews)

Cons
  • People would talk about crazy long hours, burning people out (in 7 reviews)

  • Lack of formalized review process (in 6 reviews)

More Pros and Cons

  1. Helpful (10)

    "A Bad Experience Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Critical Mass has an impressive client list and portfolio.

    Cons

    This company likes to exploit younger professionals who are less likely to complain about a work life balance. Long hours and rushed deadlines are the norm. While they provide adequate pay and insurance benefits, salary bonuses and recognition for a job well done are practically non-existent unless you are in the right clique. In addition, the company and its people aren't managed well which has resulted in a downward trend in quality work and employee morale.

    Advice to Management

    I would encourage them to take a management course to understand how to manage people, because that's not a quality any of them seem to possess.


  2. Helpful (2)

    "High school Drama!"

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    CM will push the "fun" to mask the problems it's having. So if you like beer, come here.

    Cons

    They take advantage of hard working employees and do not compensate...well, until they let a few more people go, then you may get a raise. Not a secure place to work! They seem nice at first, but watch out, it's a ploy to get you in the door!

    Advice to Management

    CM needs to pull away from the click it has in upper management. No matter what good you do, if they don't like you, or if their friends don't like you. you will be let go/fired. You have been warned!


  3. Helpful (6)

    "I don't have anything to say so I'm not saying it here.""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Chicago, IL
    Current Employee - Associate Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Critical Mass full-time (More than a year)

    Pros

    Work/life balance, smaller office, reasonable compensation

    Cons

    no leadership, run by millenials who think it's playtime, no creative talent or value for the work, where is this place going?


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  5. Helpful (6)

    "Smoke and Mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Critical Mass full-time (Less than a year)

    Pros

    A very laid back atmosphere and work environment. Good employee perks, typical to most marketing and digital agencies. Some great people work here. Or have worked here and left.

    Cons

    Upper management is super cliquish but mostly non-existent. Company culture motto is a just sound bite. Some of the support departments in Chi and Canada are a total amateur hour. Calgary runs the show.

    Advice to Management

    Ask yourselves what the real reason is people stay less than a year.


  6. Helpful (6)

    "No passion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Critical Mass full-time

    Pros

    Good job if you like slacking off, cause there's nothing to do

    Cons

    No passion for technology, code is a mess, no testing, management is a disaster.

    Advice to Management

    Get your resume in order. I don't really see a future here.


  7. Helpful (6)

    "Poorly ran company that doesn't have their act together"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in New York, NY
    Former Employee - Designer in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Free bagels on Friday

    - Great office location

    Cons

    - Was hired to do one job, but was promptly told that I would be doing something completely different when I started

    - Asked for more responsibility and that I wanted to take on more challenging work and was promptly let go. Their reasoning? Performance based, which is interesting considering I was working 9+ hours a few days a week to finish up projects for pitches

    - When asked for clarification around why exactly I was let go, I was given ambiguous reasons and my questions were more or less dodged by HR

    - My manager didn't even speak to me most days, even though he sat in my area and I saw him daily

    - The culture is incredibly cliquey. If you're not a senior designer, you're basically worthless and no one will talk to you

    - Managers literally do not care about helping you / furthering your career


  8. Helpful (4)

    "little sweatshop of horrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    CM has some of the most prestigous clients in the world, and the bragging rights one gains by working on those accounts is tremendous. Lots of very talented staff, and a great commeraderie among employees. Relaxed dress code and attitudes.

    Cons

    Pay is terrible. Overtime is completely taken for granted. The best people are worked to death and shuffled off, while those who can schmooze at the office parties are most likely to be promoted. So much potential, but the mistreatment of employees leaves a terrible taste in ones mouth. There are a few dozen people in the "elite" clique, who seem to be "above the law" while the hundres of people who do most of the work are treated like dogs.

    Advice to Management

    Put your money where your mouth is. You talk about how important the people are, but you treat them like garbage.


  9. Helpful (1)

    "Sweat Shop that Thinks it is creative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Critical Mass full-time (More than 3 years)

    Pros

    Lovely people
    great office
    lots of smart folks

    Cons

    - they work you to death
    - the creative leadership is lacking
    - Head office has a chip on its shoulder
    - lack of new business opportunities
    - lack of career opportunities
    - lack of ideas all tactics focused
    - the place is run like a small company
    - they speak of "it being like a family" which is true for about 20 people in Calgary, the rest of the organization, everyone is expendable

    Advice to Management

    Get more senior leadership from outside of your gene pool. Most of you have been there forever and you fall back on the same approach time after time.


  10. Helpful (2)

    "Hire em, Fire em attitude... to keep people scared"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Critical Mass full-time (More than 3 years)

    Pros

    like every place i have worked at, lots of smart people

    Cons

    management is horrible.
    Calgary centric, with big chips on their shoulders.
    Unless you are with the Calgary "In" crowd, forget about career advancement
    they hire people then fire them after 2 years to keep the salaries down
    senior leadership has been there forever and live in a platinum bubble
    sweatshop

    Advice to Management

    grow up


  11. Helpful (2)

    "Great place to start your career - then leave."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Calgary, AB (Canada)
    Former Employee - IT Analyst in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    opportunity to work on world-class projects with fortune500 clients. Very smart coworkers, camaraderie and fun working environment

    Cons

    long hours with very little pay, basically an internship. diffucult to advance unless you are in the right circles, nepotism.


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