Critical Mass Reviews | Glassdoor

Critical Mass Reviews

Updated July 16, 2017
147 reviews

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3.2
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Critical Mass CEO Dianne Wilkins
Dianne Wilkins
92 Ratings

147 Employee Reviews

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Pros
Cons
  • People would talk about crazy long hours, burning people out (in 7 reviews)

  • Lack of formalized review process (in 6 reviews)

More Pros and Cons

  1. "A company that lost it's way, and didn't know what to do in London."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Director in London, England (UK)
    Former Employee - Creative Director in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Critical Mass full-time (More than a year)

    Pros

    I worked alongside some great people.

    Cons

    Poor executive board too removed from day-to-day reality

    Advice to Management

    Listen to the people you hire, you hired them after all


  2. "Marketing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Atlanta, GA
    Current Employee - Marketing Coordinator in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Critical Mass full-time (Less than a year)

    Pros

    Excellent chance to grow in the company.

    Cons

    The pay is based on commission.

    Advice to Management

    Management should make a standard pay rate on top of commission.

  3. "Critical Mess"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    Pay isn't bad and there's some flashy clients.

    Cons

    *Extremely cliquey. If you're not in the "cool kids club" the environment can be borderline hostile.
    *Monthly town halls are great in theory, but when you only pat the same 5 people on the back every time, they become trite.
    *Executive leadership says they want change, but when ideas are delivered to them, they just land on their own old ideas and nothing changes.
    *Training is non-existent so if you're looking for any sort of help with anything, you've come to the wrong place.

    Advice to Management

    Leap into 2017. Some of the systems and processes required are antiquated and not efficient to running a global business.
    Apply the same rules to everyone. Stop the blatant favoritism and high school social games.
    Reboot the town halls. Notice everyone on their computers during this time? Nobody is paying attention.


  4. "Great work life balance, awesome people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Critical Mass full-time (Less than a year)

    Pros

    Digital comes first here, which isn't always the case at other agencies. The people are what makes it. Diverse, respectful and fun. (Most) everyone truly cares about doing good work.

    Cons

    Client list is stagnant, not a lot of variety.

    Advice to Management

    Pursue new work more aggressively or risk losing bored employees.


  5. "Don't do it to yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Critical Mass full-time

    Pros

    If you like 100% commission it's a great fit. Good job for anyone under the age of 25. Glad I found out my boss & co-workers true colors early enough to be able to get away in the nick of time.

    Cons

    Trainers are set up to make you stay in training for a certain amount of time. Tell you that you didn't say or do things you did. I had my money stolen while at work and nothing was done to the person to stole it. Even though he made it clear that he was the only one with my things & the camera proved it. $160. They only care about you making them money and could care less about how you are treated by others in the workplace/field. The trainers run around chasing women while at work and talk crap about you if you don't fit into their social circle. You work 12 days and they want you to go out with them at night too. To see if you can handle working with them the "haze" you. When you're in training and have questions they are rude. They steal while at work from Walmart.

    Advice to Management

    Listen to your employees no matter how long you've been there. Also, if someone's money is stolen do something about it. Do pop visits and see how your employees are working out in the field. You might not know it now but the way your staff acts in front of you and the way they are in the field are completely different.


  6. "Fun Environment, Empowering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Critical Mass full-time (Less than a year)

    Pros

    Great environment and culture. Lots of perks and opportunities to learn. Management provides lots of ways to grow, and empowers employees to improve processes.

    Cons

    Fast pace is not for everyone, so be aware of that. Self starters only, if you need lots of direction look elsewhere.


  7. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Critical Mass full-time (More than 3 years)

    Pros

    Talented teams with opportunities to advance and broaden skills. Very customer focused with a fun culture.

    Cons

    Because it is a larger company, its very possible you will never meet people who work in your own office.

    Advice to Management

    Continue to put on social events and keep the atmosphere as relaxed as possible, even though everyone's got work to do.

  8. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Supervisor in New York, NY
    Former Employee - Account Supervisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Critical Mass full-time (More than a year)

    Pros

    Great culture, competitive salary.

    Cons

    Mostly digital only, very little traditional/social media.

    Advice to Management

    Agency should offer a more integrated experience where they can.


  9. Helpful (2)

    "Liars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Experience Designer in New York, NY
    Former Employee - Experience Designer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Critical Mass full-time (Less than a year)

    Pros

    I think they get Murray's Bagels for Bagel Fridays. Also they have a cute little bagel slicing thing that makes it easy to cut your bagel in half without squishing it, and there are two toasters so you don't normally have to wait to warm your bagel up.

    Cons

    I was hired on a temp-to-perm basis. They tried me out for 3 months, loved my performance, and extended me a good offer. I accepted the offer. All of a sudden they claimed I had "performance issues." This happened to be timed with my client scaling back their project needs. They made me miserable for a couple more months instead of just letting me go when I was no longer needed.

    Other problems with this company:
    - If you don't wear the right clothes or use the right apps you will be terminated
    - Cramped office, was always difficult to find a quiet corner for a meeting or to whiteboard
    - Office is loud, busy, and distracting; staff who needed to focus frequently took their work to local coffee shops
    - Bad coffee

    Advice to Management

    If you only need someone for a few months just keep them on a temporary or contract basis.


  10. "Time to close the London office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Critical Mass full-time

    Pros

    The pay is fine
    They can't afford to lose more people so your job is probably safe

    Cons

    London office is dieing
    Lots of office politics
    Creative work focuses on winning awards and looking good in magazines and often isn't fit for digital platforms

    Advice to Management

    Close the London office


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