Critical Mass Reviews | Glassdoor

Critical Mass Reviews

Updated December 10, 2017
153 reviews

Filter

Filter

Full-timePart-time

153 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Due to the nature of where the job was, work life balance lacked (in 7 reviews)

  • People would talk about crazy long hours, burning people out (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Fast-pace working agency"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Critical Mass full-time

    Pros

    It embraces a great company culture. As much as a creative department, it has strong R&D department. Designers can work with global brands.

    Cons

    Company politics. Fast turn around on pitch work. Often people worked for the weekend to work on pitching project.


  2. "Strategist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, challenging work and strong female leadership

    Cons

    Poor maternity leave policy (even with strong female leadership) but they are working on making parenting/work more flexible

  3. Helpful (18)

    "Pass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    Free Dunkin Donuts Friday mornings (if there is any left when you arrive at 9am). Decent beer in the fridge. Nice outings once in awhile.

    Cons

    No decent work. They began hemorrhaging clients when new leadership came in a few years ago. The culture suffered significantly and they began firing one person a month. Many others left on their own.

    Pet projects go to the pets. Do you interrupt people in a meeting and tell them they’re wrong? You’re #1 on the it list. This mentality scares off some of the best talent. Their review process is such that they beat you down so you question your worth. Unless you’re a pet, then you get the world.

    The group is incredibly cliquey. They will make up their minds about you and you somehow have a bizarre reputation for no reason. You will be left off of important meetings, emails, and given grunt work.

    Direction and expectations are not clear. They allow associate managers bully their talent and turn a blind eye. Sexism is rampant and the boys won’t even allow some people to help concept for new ideas or pitches.

    Creatives, especially leads, are incredibly difficult to approach or communicate with. Some are lazy, some don’t want to lead or have time or care enough to even talk to you, some go in and change your work and don’t tell you. No communication, too busy, too cool.

    No process whatsoever. Management and leadership as a whole is lacking, conniving, elitist. I’ve seen them build false cases against people just to get them to quit or have a “reason” to fire them. No value in their employees. HR is a joke.

    Advice to Management

    Leadership courses for associate level and director level. Anyone managing people.
    If you keep putting the same talent in the room you aren’t going to innovate.
    Stop playing favorites.


  4. Helpful (4)

    "Good agency with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in Cupertino, CA
    Current Employee - Designer in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Critical Mass (More than a year)

    Pros

    Amazing people, great clients. They give you the opportunity to take on new work and develop your career. Even support employees transferring to other CM locations which is pretty sweet.

    Cons

    Lack of transparency with employees concerning client relationships and overall business and staffing requirements gets frustrating. They tend to focus on strengthening an employees weaknesses as opposed to developing and utilizing strengths.

    Advice to Management

    Rework current quarterly review structure. AD's shouldn't be as hands on in developing careers, it should be the CD's responsibility. Be transparent and real with your people.


  5. Helpful (16)

    "Horrifyingly Mismanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Critical Mass full-time (Less than a year)

    Pros

    -Got to work with Apple as a client, which is pretty cool.

    Cons

    -No management structure whatsoever.
    -Severe layoffs with no warning or severance.
    -Zero communication about what's going on behind the scenes.

    Advice to Management

    Stop promising things to people that you have no intention of delivering on, stop overestimating head count, start communicating with your employees about what is going on behind the scenes, and don't surprise people with job cuts.


  6. Helpful (1)

    "Solid Agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Critical Mass full-time

    Pros

    Great senior leadership committed to taking the agency good places. Solid accounts and generally great work, with solid innovation happening.

    Cons

    Some accounts have work that is a little more production oriented.


  7. Helpful (5)

    "Senior Art Director"

    StarStarStarStarStar
    Former Employee - Art Director in Chicago, IL
    Former Employee - Art Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Critical Mass (Less than a year)

    Pros

    Nice work space. Free drinks and snacks.

    Cons

    Poorly managed. Lack of leadership.

  8. "Strategy Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company culture. Solid client roster.

    Cons

    Runs lean on staffing (but who doesn't).


  9. Helpful (9)

    "Poorly ran company that doesn't have their act together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in New York, NY
    Former Employee - Designer in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Free bagels on Friday

    - Great office location

    Cons

    - Was hired to do one job, but was promptly told that I would be doing something completely different when I started

    - Asked for more responsibility and that I wanted to take on more challenging work and was promptly let go. Their reasoning? Performance based, which is interesting considering I was working 9+ hours a few days a week to finish up projects for pitches

    - When asked for clarification around why exactly I was let go, I was given ambiguous reasons and my questions were more or less dodged by HR

    - My manager didn't even speak to me most days, even though he sat in my area and I saw him daily

    - The culture is incredibly cliquey. If you're not a senior designer, you're basically worthless and no one will talk to you

    - Managers literally do not care about helping you / furthering your career


  10. Helpful (4)

    "Overall great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Creative, energetic environment. Big brands, interesting work.

    Cons

    Political. Have to be part of the "inner circle" to get anywhere.


Showing 153 of 160 reviews
Reset Filters