Critical Mass Reviews | Glassdoor

Critical Mass Reviews

Updated April 23, 2017
138 reviews

Filter

Filter

Full-time Part-time

138 Employee Reviews

Sort: Popular Rating Date

Pros
  • Some great people and bright minds work here so it was never a chore to come to the office (in 17 reviews)

  • They believe in work/life balance and have structured the company around it (in 7 reviews)

Cons
  • People would talk about crazy long hours, burning people out (in 7 reviews)

  • Lack of formalized review process (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Critical Mass full-time (More than a year)

    Pros

    Culture is key. Fosters a sense of family among employees.

    Cons

    Omnicom ownership has changed the focus from the people to the bottom line. Their continued push for margins have decreased career support and professional development.


  2. Helpful (1)

    "Good starting point, but you'll find better over time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Chicago, IL
    Former Employee - Creative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Critical Mass full-time (More than 3 years)

    Pros

    - Incredibly fun culture and the people are great. There are benefits to working hard with these guys.
    - Potential to work on some really cool projects for brands people recognize.

    Cons

    - Pay is great for people out of college and hungry. Those who've been around for a while can get paid better elsewhere.
    - Losing swagger, partly due to client roster fading over the years and burned out employees.
    - Home office doesn't know how to operate outside their geographical space, making expansion and sharing of great opportunities messy and poorly strategized.


  3. Helpful (1)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL
    Recommends
    Neutral Outlook

    I worked at Critical Mass full-time (More than a year)

    Pros

    Great fun culture, experienced team members, open door executives

    Cons

    Leads could care more on a personal level about employees

    Advice to Management

    Firm up a process for pulling in resources to pitches to accurately staff against current projects


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Great place to start your career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Planner in Chicago, IL
    Former Employee - Associate Planner in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Critical Mass full-time (More than a year)

    Pros

    Awesome people to work with, and management does their best to take care of everyone. Critical Mass has an impressive list of clients, but most of the work coming out of thie chicago office is financial services / insurance related. There's a few wild cards, but for the most part, the "sexier" clients are based elsewhere.

    Cons

    At times feels like an amateur shop playing with the big boys.

    Advice to Management

    be mindful of what other digital shops are paying, and be competitive--it's the only way to get and keep talent.


  6. Helpful (3)

    "A good place to start out. Don't expect long term career growth unless you are in with the right people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Chicago, IL
    Former Employee - Creative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Critical Mass full-time (More than 3 years)

    Pros

    There are some smart, fun people. Like other agencies, the culture is a lax jeans and t-shirts kind of place with beer in the fridge. Random fun office events like Bacon Fest will happen. These things make the cons tolerable for the short term.

    Cons

    Weak client roster. A willingness to bend over backwards on projects with little to no reward. Poor communication with employees regarding vision and expectations as a company. If you cannot fend for yourself and stand up for what you want, you may as well be invisible.

    Advice to Management

    Transparency to some degree would be nice. Provide clear career paths and opportunities. The fun stuff is nice, but in the end people want to feel rewarded and respected.


  7. Helpful (1)

    "Update on Critical Mass - Chicago"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at Critical Mass full-time

    Pros

    The office has expanded, it now takes up the entire floor. Lots of new equipment and newly designed conference rooms, large kitchen, many team working areas, etc. Promotes collaboration and group work sessions well.

    Still could use some new clients that bring out the creativity and talent in the office, but steps seem to be taking place - look for some really interesting work (not typically found at an agency of this size) coming soon.

    New VP/group creative director hired, looking forward to see what he does.

    Still culturally a great place to work - tons of events, outings, beer 30's, as well as people going above and beyond for each other - makes you realize it's more then a place of work.

    Cons

    Could use some improvements in the project management side and social media leadership side.


  8. "Fantastic company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Seattle, WA
    Former Employee - Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Critical Mass full-time (More than a year)

    Pros

    Great leadership, compassionate, helpful and smart

    Cons

    None, this was a great place to work

    Advice to Management

    Keep up the good work


  9. Helpful (3)

    "Great times, Good people but little Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Chicago, IL
    Former Employee - Technical Support Analyst in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    -Great atmosphere/ culture.
    -Good people.
    -Always free food.

    Cons

    -No non-billable love.
    -Little to no growth in Chicago IT (no next level to move to).
    -A few cliques run the whole operation.

    Advice to Management

    Make non-billable a priority.


  10. Helpful (2)

    "Talented People, Agency Capable of More"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    Really good clients, some super talented people, nice people, Calgary is ridiculously cold so it is nice to be able to work for the company in other cities, some projects are very exciting, overall management is good, although my manager was a world class douche. Some reviews say hours are crazy but I've worked at various agencies and CM's hours are nothing compared to much of the industry. Definitely some very long hours at times but nothing consistently crazy.

    Cons

    Lack of big ideas, big thinking, not enough of a creative agency. Much of leadership aspires to more but it seems to fall a part at some part in the process. Unfortunately I think the agency cannot attract the required talent to Calgary to change this.

    Advice to Management

    Don't give up on becoming more of a creative big idea agency. CM started and grew utilizing talented designers because that's what drove digital work in the late 90s but the agency has grown and the world has changed and it'd be nice to see CM creating bigger and better ideas, not just pretty web sites. I think CM can get there but management needs to fight for it.


  11. Helpful (2)

    "Great For Entry Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you are just trying to get your foot into the door in the online space this is a great place to do it.
    The salaries are fine for the jobs.
    The culture is weird in that by 5:30 the office is -empty-. I've never seen a digital agency where everyone fled so quickly.

    Cons

    Honestly, the people you are working with are kind of idiots. Everyone I met was eager to jump ship during the 18 months I worked there. The programmers are overworked (and are frankly too skilled for the sweat shop conditions they are given), the designers are good but not great, and everyone else is just...a worthless parasite.
    it is an office filled with marketers that go around calling other marketers douche bags (without realizing they belong in that same category) .

    Advice to Management

    You have created an interesting business. People pay you a boatload of money for moderately interesting web experiences. There will ALWAYS be a place for that...so why change a thing?


Showing 138 of 144 reviews
Reset Filters