Cross Country Home Services Reviews | Glassdoor

Cross Country Home Services Reviews

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Found 117 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
84%
Approve of CEO
Steve Upshaw
57 Ratings
Pros
  • "Great benefits, fun work environment(in 11 reviews)

  • "Room for growth if you are a hard worker, great company and good benefits(in 7 reviews)

Cons
  • "No cons, a really great place to work(in 5 reviews)

  • "There are people in the call center that walk around in what is clearly not proper work attire and the work area looks like a little girls kids room(in 5 reviews)

More Pros and Cons
  1. "Growing company with Executive Leadership vision, passion, along with amazing co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director Account Development in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cross Country Home Services full-time for more than a year

    Pros

    Solid leadership from the CEO and entire Executive team driving continuous YoY growth, drive new strategies, enhanced customer experience, create positive company morale, and values employees at all levels. Great employees across all levels that work together as a team.

    Cons

    There are no downsides of working here.

    Advice to Management

    Thank you for your passion, drive and commitment. Continue the great leadership and vision!

    Cross Country Home Services2019-05-17
  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cross Country Home Services full-time for more than a year

    Pros

    Great Place to work! Everyone works hard and gets along well with each other, excellent location, and tremendous opportunity for growth with a strong leadership team

    Cons

    No cons, a really great place to work

    Cross Country Home Services2019-04-29
  3. "Keep Your Head Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cross Country Home Services full-time for more than 4 years

    Pros

    Unlimited commissions. Pay for performance when you aren’t on commission. Yearly bonus and pay increase. Paid training. Benefits and paid time off. Ability to transfer to different departments. Fun activities like ice cream socials, catered lunches and games/prizes. “Winner’s Circle” gets taken out for lunch.

    Cons

    The micromanaging at this company is honestly the worst I’ve ever encountered, and everyone I have ranted to agrees. It gives young kids a bad idea of what corporate America is. If you ask a question, you get yelled at. If you don’t ask questions, you get yelled at. Supervisors say you should “take ownership” but don’t provide you with any resources to actually help yourself. Mandatory overtime of 5 hours per week from...

    Show More
    Cross Country Home Services2019-05-12
  4. "Sketchy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Anderson, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cross Country Home Services full-time for more than a year

    Pros

    Good training, nice people, office environment

    Cons

    Stressful, rude customers, management is never on the same page. You ask 4 people, expect 4 different responses.. The warranty is a joke. We sucker our customers

    Cross Country Home Services2019-04-26
  5. "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recruiter in Sunrise, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cross Country Home Services full-time for more than 2 years

    Pros

    Flexible at times but that’s it.

    Cons

    Work life balance. Low pay. No benefits. Most people are temps. A lot of friends and family working there to empower themselves and destroy everything else.

    Advice to Management

    Quit and actually learn how to manage.

    Cross Country Home Services2019-04-17
  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Sunrise, FL
    Positive Outlook
    Approves of CEO

    I worked at Cross Country Home Services full-time for more than 4 years

    Pros

    Looking to growth and improve financials

    Cons

    Volatile industry and talent gaps in many areas of company.

    Cross Country Home Services2019-03-07
  7. "A joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sunrise, FL
    Doesn't Recommend
    No opinion of CEO

    I have been working at Cross Country Home Services full-time for more than 20 years

    Pros

    It's a full time job, you get personal time off, holidays, sick time, vacation time

    Cons

    Their supervisors have no educational background. Once you are liked by your boss, or other people, Kiss their butt you get a promotion. So their supervisors have no college background, they can't even write an email without faults in it, they talk to their agents with no respect, lots of favoritism in this company too. Did I mention How gettho this place is? They hire just anybody. I mean anybody.

    Advice to Management

    Just because someone been with the company for 10+ years doesn't mean they are qualified to manage a team of people. Hire some college graduate and pay them decent salary.

    Cross Country Home Services2019-03-10
  8. "Never again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Retention Representative in Anderson, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cross Country Home Services full-time for more than 4 years

    Pros

    Good pay with full time hours

    Cons

    Heartless retention supervisors. They are hired from the outside with little to no knowlege of the products and services provided. You are expected to come in no matter how sick you are. Death in the family forget it you get 5 days bereavment leave but make you feel guilty for taking the time. They only care about the business and not the indoviduals who actually care about the customers and try to fix the many mistakes...

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    Advice to Management

    Start caring about your employees and learn your job.

    Cross Country Home Services2019-02-16
  9. Helpful (2)

    "lack of organization, leadership, and direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Cross Country Home Services full-time

    Pros

    Have a great product and they are growing

    Cons

    Very disorganized, power plays, lack of leadership for internal and external projects, lack of project management and flow. Very hectic at times and rush projects without strategic vision and deployment.

    Advice to Management

    Establish clear hierarchy and process flow. Align strategic projects. provide clear and concise leadership decisions. Place senior and seasonal leaders that can take ownership.

    Cross Country Home Services2018-10-19
  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Membership Services Representative in Anderson, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cross Country Home Services full-time for more than 2 years

    Pros

    You meet so many different people as well as talk to different customers for various reasons...but never a dull moment at work!

    Cons

    Sometimes you will have to deal with rude and mean customers depending on the reasons they call in for help.

    Advice to Management

    Great Leadership Team: They have high expectations of each representative, and it may take some time to get to where you need to be with goal...but don't give up on us.

    Cross Country Home Services2018-10-04
Found 117 reviews