CrossCountry Mortgage Reviews

Updated Jun 22, 2020

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4.0
76%
Recommend to a Friend
81%
Approve of CEO
CrossCountry Mortgage President and CEO Ronald J. Leonhardt, Jr (no image)
Ronald J. Leonhardt, Jr
159 Ratings
Pros
  • "All around a great company that helps support your visions and encourages growth(in 12 reviews)

  • "I absolutely love working at CCM(in 12 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Best workplace to work in CLE!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brecksville, OH
    Recommends
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time for less than a year

    Pros

    I have been here for less than a year but so far my experience has been great! I am so thankful to have a job that I actually l enjoy going to. The people and culture make the job enjoyable, I genuinely enjoy coming to work because of the people. There are endless growth opportunities for personal or professional advancement within the company as it is expanding tremendously right now. It is a causal environment very laid back and no micromanagement. It is truly a family oriented environment and they promote work/like balance. This is based off of my personal experience as I know everyone's is different but I wanted to provide a honest review on my experience with CCM.

    Cons

    The lack of space and parking at the corporate office.

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  2. "Best place EVER!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time for more than a year

    Pros

    The Colorado region has the best Leadership and operations to get loans closed

    Cons

    None that I can think of

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  3. Helpful (2)

    "Awful and demeaning"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Underwriter 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time

    Pros

    Nothing that I can think of. Unless you like awful stress.

    Cons

    I’ve never been called dumb and a liar by my employer (management) before

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  4. "Don't waste your time"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Loan Officer in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time for more than 3 years

    Pros

    They didn't have the worst technology in the industry, but not by much.

    Cons

    Management doesn't really care at all about anyone but them selves.

  5. Helpful (3)

    "Functional Dysfunction"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Underwriter 
    Neutral Outlook
    No opinion of CEO

    I worked at CrossCountry Mortgage full-time for more than 3 years

    Pros

    Location, some nice people in the mix

    Cons

    Let’s get the “five star reviews” out of the way. Note the dates they’re posted - in batches, many on the same days. Typical of the inept management in place here: no strategy, no planning, no self awareness. Management: This is a case of people getting promoted into team manager positions who have no business there. Totally inept, yet with a mystifying sense of entitlement. Absolutely no concept of organization, planning, or project management. It’s a form of cruel and unusual punishment to report to someone like this. Management style? Medieval Lords and their serfs. Seriously. And it goes all the way to the top - a fish rots from the head down. And I can’t forget the cliques. It’s the Mean Girls lunch table and it breeds the toxicity.

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  6. Helpful (6)

    "Just Don't"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Home Office Employee in Brecksville, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CrossCountry Mortgage full-time for more than a year

    Pros

    Worked with some great, smart, but very disgruntled, overworked people. Dress code is overly casual; hoodies, shorts, pajama pants (if that's your thing).

    Cons

    As others say- the “5 star” reviews are plants. The ratings of this company rose quickly for a reason. Do yourself a favor and read the poor reviews. My first 4 months, there were 7 employees who quit in my department alone. High turn-over rate throughout the company. The expectations were over the top, the projects were pushed through so quickly and done completely backwards and rushed, causing tons of clean-up and extra work. Your ideas, although were supposed to be welcomed, were never taken seriously. Low morale. Daily frustrations. I have never worked in such a dysfunctional place. The company cared more about buying other mortgage companies and luring other high-earning Loan Officers than about their employees. 401k match was a joke. Go elsewhere!

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  7. "Mortgage Underwriter"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Underwriter in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time for less than a year

    Pros

    You are not just a number at this company. They care about their employees which is truly refreshing. Best company I have worked by far! Thank you CCM for caring about your employees the same as your customers. I hope to be with you many years!

    Cons

    None that I can see

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  8. Helpful (4)

    "branch manager sets margin"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Officer in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CrossCountry Mortgage full-time for more than a year

    Pros

    there are no pros working here

    Cons

    bad communication between branch and corporate

  9. Helpful (5)

    "So. Very. Bad."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brecksville, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time for less than a year

    Pros

    At first, I liked the casual dress code, but it was too casual - ridiculous really.

    Cons

    I did not listen to the negative reviews. That was my mistake. When I mentioned the bad reviews during the interview process, I was told that those were disgruntled employees. I learned my lesson, I knew my first day that I could not stay there. This is a bad environment and is truly the most unprofessional, dysfunctional company I have ever seen. The majority of upper management is a joke. PTO is laughable if you have any experience. CEO does not even acknowledge employees - you are never introduced to him and he walks right by them. In fact, it is like that with most executives. They are also extremely unresponsive. Executive communication is horrible. Do yourself a favor - truly read the negative reviews and their timing (plus, see how many people found them helpful). The turnover is terrible as well. I think the place is probably fine for top-producing loan officers.

  10. Helpful (3)

    "Terrible Mortgage Company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Junior Loan Officer in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CrossCountry Mortgage full-time for less than a year

    Pros

    Flexibility in work schedule, comfortable dress code.

    Cons

    Where to start. Management that cusses at employees and feels it is appropriate. Claims to be there for questions just to turn around and cuss you out for a question and claiming to waste managers time. Hit numbers they are looking for and get told your not doing anything. Told to lie to clients just to make a buck.

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Found 232 reviews