CrossCountry Mortgage Reviews

Updated May 15, 2021

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3.6
66%
Recommend to a Friend
76%
Approve of CEO
CrossCountry Mortgage President and CEO Ronald J. Leonhardt, Jr (no image)
Ronald J. Leonhardt, Jr
187 Ratings
Pros
  • "All around a great company that helps support your visions and encourages growth(in 14 reviews)

  • "I absolutely love working at CCM(in 13 reviews)

  • Cons
  • "The lack of diversity in upper management(in 15 reviews)

  • "not much work life balance, you get paid but under appreciated(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Exceptionally positive work environment!

      Sep 16, 2020 - Loan Processor in Overland Park, KS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've been for over 20 years in this industry, and I've never worked for a company as amazing as CrossCountry. The environment is very supportive, positive, caring. No office politics, no gossiping, no talking negatively about others. People in my branch really care about each other, and go out of the way to be helpful. From reading books that make us kinder and more understanding both in and out of the workplace to meeting for a free breakfast together in the office every other Friday just to catch up with each other, this company -- or at least my branch -- embraces a culture of openness, kindness, honesty and overall positivity. Management is as accessible as any other employee, and HR super-helpful. Training is plentiful -- both online and off -- and we have regular operations calls to keep us updated on a variety of topics. We work hard, yes, and we are expected to give our clients the best experience, with professionality, honesty and great communication; but we are compensated well, and have plenty of opportunities. We are thanked in many other unexpected ways too, like being given a free women's self-defence class at a martial arts studio and chair massages. The benefits package is excellent too! Amazing medical and dental, etc., plus a variety of discounts and small benefits. I know it sounds unbelievable, but I can't find a single negative thing to say. I'm grateful for working here each and every singl Location is flexible... We all have the capability to work from home, if needed, including office personnel, which turned out to be essential during the first months of covid.

      Cons

      I know it sounds unbelievable, but I can't find a single negative thing to say. I'm grateful for working here each and every single day!

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      1 person found this review helpful
    2. 5.0
      Former Employee, more than 1 year

      Great Company

      Mar 7, 2021 - Mortgage Loan Processor in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great leadership, good training, good benefits

      Cons

      None. A really good company.

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    3. 2.0
      Former Employee, more than 1 year

      Mixed bag of solid coworkers, but awful benefits and communication

      May 10, 2021 - Marketing Account Manager in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked great with coworkers and had open channel with supervisor; scheduling flexibility helped too. If you’re a decent loan officer with $40M+ a year in revenue, you can pretty much name your price with recruiters.

      Cons

      In an organization that grows as quickly as the mortgage industry is growing, employer basics like decent benefits, equitable pay scales, and internal promotions are non existent. You’re asked to do more than you’re hired for and not recognized. Corporate departments don’t communicate well with each other and that has a trickle down effect to branch:corp communication. The same job title can have a pay gap of $30k and no real defined career path or tiers exists for those roles. There were times I worked 60 hours a week without additional compensation even at a lower level. Be careful, inquiring about your pay or a raise can get you in hot water. HR is dismissive and chaotic whilst the head of the department couldn’t care less about you. Benefits are expensive and not competitive. Don’t expect to be nurtured/promoted, they’re all false promises to get you to stay so they don’t have to train new people. The CEO/owner makes decisions that make sense for his wallet and not his employees. There is a certain amount of basic decency that comes with an owning a multi billion dollar company that he lacks.

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      1 person found this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Great work culture and alot of benefits

      May 15, 2021 - Branch Marketing Coordinator in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There’s alot of benefits. What’s great is that you get to have a whole team to help you succeed at your job. Being a branch marketing coordinator can feel like a one man show but ccm has a really helpful corporate office

      Cons

      Although it’s a marketing coordinator role it sometimes bounces back and forth into a business development role with a pay of marketing coordinator. Good thing with that is if your good with cold call and sales or business dev, this should be no con.

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    5. 4.0
      Current Employee, less than 1 year

      Nice!

      May 13, 2021 - Final Documents Specialist in Brecksville, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Casual, easy going environment. Easy work.

      Cons

      Just a temp 😪 No offer for permanent placement.

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    6. 5.0
      Current Employee, more than 1 year

      Great company with plenty of growth opportunities

      Feb 5, 2021 - Underwriting Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture is great. The team is very tight-knit, there is no gossip or drama and the focus is on providing solutions and having a great relationship with the sales side. I love the fact that coming to work doesn't feel like a chore. This environment is very conducive to driving productivity. Lastly, there is a clear desire to promote employees from within. Knowing that your hard work will lead to growth is motivating.

      Cons

      PTO amount is pretty limited and not easily granted around holidays. Compensation is OK, but bonus structure is not as good as with some of the competitors. Top producers should be rewarded better.

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      1 person found this review helpful
    7. 1.0
      Former Employee, less than 1 year

      Run away from this company

      Feb 4, 2021 - Senior Underwriter in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary, bonuses, volume, flexible schedule

      Cons

      Zero management support, 80-100hr exhausting work weeks, hostile work environment (constant threats from LOs/LPs), no company culture, inexperienced colleagues, HR does not want to improve company

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      13 people found this review helpful
    8. 2.0
      Former Employee, less than 1 year

      less than 60

      May 13, 2021 - Senior Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      salary and bonus were crazy,, wonder how long they can sustain the payout

      Cons

      let go prior to 60 days.. seems like they are churning to get their queues in line and then before benefits kick in, you're let go

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    9. 1.0
      Former Employee, more than 3 years

      Toxic

      Mar 25, 2021 - Mortgage Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Truly can’t think of any

      Cons

      Don’t believe the fake, positive reviews. As an underwriter, you will have zero work/life balance. Have kids? Prepare now since you’ll be working forced 80+ hour work weeks. No support from management and sales basically rules all. Processors and loan officers are allowed to talk down to you with no repercussions. The vacation plan is pathetic (even worse for 2021). The loan submission quality is awful and you’ll be ripping your hair out trying to meet production numbers. You absolutely will work late everyday in an attempt to meet the ever increasing production standards. Don’t be fooled by the bonus they throw out there - underwriting won’t hit the numbers most of the time anyway. If you scramble through loans and make a mistake (because god forbid you aren’t perfect), your bonus will be docked until you fully repay them for the mistake. Do yourself a favor and stay far away. There are better mortgage companies that value underwriters. Your mental health will thank you.

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      7 people found this review helpful
    10. 5.0
      Current Employee

      Great Place to work

      May 4, 2021 - Management 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Promote within, creative atmosphere, willingness to adapt

      Cons

      Growing industry is super fast paced

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    Viewing 1 - 10 of 286 Reviews

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