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    CrossCountry Mortgage Reviews

    Updated November 12, 2018
    121 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Ronald J. Leonhardt, Jr
    79 Ratings

    121 Employee Reviews

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    Pros

    • "Great people, relaxed, fun and productive environment" (in 9 reviews)

    • "The company encourages employees to have a work/life balance" (in 5 reviews)

    Cons

    • "Upper management tells you one thing to your face and does another behind your back" (in 10 reviews)

    • "There are no cons I can think of" (in 8 reviews)

    More Pros and Cons
    1. Featured Review

      "Great Company Culture and Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Alpharetta, GA
      Current Employee - Anonymous Employee in Alpharetta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CrossCountry Mortgage full-time (More than a year)

      Pros

      Great Benefits including healthcare, 401K and our location even has LifeTime Fitness Discounted Membership.
      Great Company Culture-Fun Fridays, Team Events, Close Knit Group of People. Like Family.
      I feel like I finally found my professional home.

      Cons

      This business is hard.

      Advice to Management

      None.

    2. "Loan Processor Las Vegas"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Loan Processor in Las Vegas, NV
      Former Employee - Loan Processor in Las Vegas, NV
      Recommends
      Positive Outlook

      I worked at CrossCountry Mortgage full-time (More than a year)

      Pros

      Great company. Great benefits. Alot of support within the branch and from corporate. I regret leaving

      Cons

      None to add- the company is great

      Advice to Management

      No advice from my end

      3. Join the CrossCountry Mortgage team
      See Our Latest Jobs

    3. "Loan Processor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Loan Processor in Brecksville, OH
      Current Employee - Senior Loan Processor in Brecksville, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CrossCountry Mortgage full-time (More than a year)

      Pros

      Great company to work for

      Cons

      I dont have anything to add

    4. "Great work culture and management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CrossCountry Mortgage full-time

      Pros

      From day one I was treated with love and respect. There are many resources to help you complete your tasks.

      Cons

      None None None None None

    5. "ok company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Loan Officer Assistant in Las Vegas, NV
      Current Employee - Loan Officer Assistant in Las Vegas, NV

      I have been working at CrossCountry Mortgage full-time (More than a year)

      Pros

      The PTO is generas, depends on which team. It may be different culture

      Cons

      High turn over, too many departments very little support

    6. "Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Assistant
      Current Employee - Sales Assistant

      I have been working at CrossCountry Mortgage full-time

      Pros

      Fast growing company , very aggressive

      Cons

      Growing too fast lots of people come and go

    7. Helpful (1)

      "Don't believe the hype!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Loan Officer in Federal Way, WA
      Former Employee - Loan Officer in Federal Way, WA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at CrossCountry Mortgage full-time (Less than a year)

      Pros

      There's coffee and the facilities are decent

      Cons

      Over-paid, non-existent management that does not help out, yet want their loan officers to get paid minimum wage only, and rates are through the roof, at least one point higher than others. Only management makes any money because of their salary. You literally have to work like a dog to make any decent money with these branches (federal way and bellevue). Compensation is setup so you work your butt off or else make minimum wage. Favoritism prevails hugely and managers do not help Lo's out at all. It's all a dog-and-pony show. Senior management scores, if there was a zero here, that is what I would pick.

      Advice to Management

      Have knowledge of what is happening in the trenches, not just looking at how much you can pad your pockets. Share the wealth, and stop setting things up so your loan officers work for minimum wage, and meanwhile managers make their cushy salaries while doing nothing, and pretending they actually work.

    8. Helpful (4)

      "Run, don’t walk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Corporate Employee in Brecksville, OH
      Current Employee - Corporate Employee in Brecksville, OH
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at CrossCountry Mortgage full-time (More than a year)

      Pros

      None, casual dress if you enjoy wearing yoga pants to work. I didn’t.

      Cons

      “Downsizing layoffs” happen monthly and from what I have heard they don’t offer severance to many. They say they are growing but they’re just filling positions that they fire and renaming them. Unless you’re in with the “in crowd” or one of the MANY POSITIONS OBTAIN THEOUGH NEPOTISM your job is never safe. Upper management is just the morons there the longest for the most part, the good ones leave. CIO is a hot mess who does not respect her employees or their work. You will be expected if you are an exempt employee to basically be on call at all hours of the day no matter what. You will never be thanked for doing your job well, only yelled at when you didn’t respond to joe bloe’s email at 7pm since you have a life probably.

      Advice to Management

      Reorganize and fire everyone. You’re a sinking ship. Nobody respects any of them and the ones they do respect leave if they’re smart. CIO’s pet project is a failure and waste of time and resources at this point. COO is always late to everything, never responds to emails and has no idea on a regular basis what is going on. This fish rots from the head. You move people that aren’t doing their jobs to different places to continue to do bad work and give people jobs they don’t deserve. Nobody here has a clue.

    9. Helpful (2)

      "Not in GA!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Loan Officer in Alpharetta, GA
      Former Employee - Loan Officer in Alpharetta, GA
      Doesn't Recommend
      No opinion of CEO

      I worked at CrossCountry Mortgage full-time (Less than a year)

      Pros

      Some great, hardworking people that need better leadership

      Cons

      The manager in Alpharetta, who told me that spending time with family is "BS"

      Advice to Management

      Treat employees better

    10. "Branch Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Branch Manager in Atlanta, GA
      Current Employee - Branch Manager in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CrossCountry Mortgage full-time (More than a year)

      Pros

      This is a great company to work for! The leadership is amazing and always working to grow each individual person. The constant training allows everyone to continually learn and be the best they can be. I look forward to seeing the growth not only in my branch but the entire region.

      Cons

      You can't take the mortgage out of the mortgage business!

      Advice to Management

      Keep up the good work!!

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