CrossCountry Mortgage Reviews | Glassdoor

CrossCountry Mortgage Reviews

Updated January 15, 2019
133 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Ronald J. Leonhardt, Jr
89 Ratings

Employee Reviews

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Pros
  • "The company encourages employees to have a work/life balance" (in 6 reviews)

  • "Working in the IT Department provides you several areas to gain experience while earning a competitive salary while being around great people" (in 10 reviews)

Cons
  • "Upper management tells you one thing to your face and does another behind your back" (in 10 reviews)

  • "There is no work life balance which I made clear I left my last (much higher paying job) for a job that afforded me that luxury" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "Great Company Culture and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    Great Benefits including healthcare, 401K and our location even has LifeTime Fitness Discounted Membership.
    Great Company Culture-Fun Fridays, Team Events, Close Knit Group of People. Like Family.
    I feel like I finally found my professional home.

    Cons

    This business is hard.

    Advice to Management

    None.


  2. "Fast- Paced, Fun, and Growing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brecksville, OH
    Current Employee - Anonymous Employee in Brecksville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    This company is growing like wild fire and they are a wonderful company to be apart of. They put their employee's first and offer exceptional benefits.

    Cons

    Cant think of any! Wonderful company.

    Advice to Management

    Keep doing what your doing!

  3. "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    CrossCountry Mortgage is an amazing company to work for. The culture is one of the greatest aspects of this company. It is a relaxed & fun environment with hardworking professionals. I look forward to coming into work everyday. CCM genuinely cares for their employees and is always finding new ways to reward & recognize them for the hard work they put in.

    Cons

    I do not have anything negative to say about this company.


  4. "Rapidly Growing Organization with Promise and an Exploding Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    Casual dresscode
    "Blue collar" feel to the environment. Just good people who work here
    Executive team is a hard working team and takes care of their employees
    CEO is in the office every single day and can be seen chatting with all employees at any level. He always picks up the phone - no matter who it is
    The driving culture is that everyone does what it takes and all hands on deck always
    Benefits are amazing and have significantly improved
    Process flows and efficiency have improved tremendously -- and still developing
    Location of office is convenient
    "Home grown" organization - you truly feel the family vibe in the office

    Cons

    Parking and space - not really a con though - they're growing tremendously!!!


  5. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brecksville, OH
    Current Employee - Anonymous Employee in Brecksville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    People are helpful and friendly.Room to grow and advance.

    Cons

    Parking could be better.Sometimes there is a lack of miscommunication with departments.Otherwise nothing to complain about!


  6. "Refreshing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brecksville, OH
    Current Employee - Anonymous Employee in Brecksville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (Less than a year)

    Pros

    Location, benefits, company culture, compensation, growth opportunities, work-life balance.

    Cons

    None. Joining this team was a great decision.


  7. Helpful (1)

    "Fantastic company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Administrator in Brecksville, OH
    Former Employee - IT Administrator in Brecksville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CrossCountry Mortgage full-time (More than a year)

    Pros

    Great culture, good benefits, 401k, etc. Working in the IT Department provides you several areas to gain experience while earning a competitive salary while being around great people. You can't ask for more out a company/department. IT Department is absolutely phenomenal to work for.

    Cons

    None. Tremendous company that is growing fast.

    Advice to Management

    Keep up what you're doing.

  8. "Great place to work"

    StarStarStarStarStar
    Former Employee - Sales Officer
    Former Employee - Sales Officer

    Pros

    Great bosses, positive environment and people

    Cons

    Long hours, a lot of work


  9. "Loan Partner II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CrossCountry Mortgage full-time

    Pros

    Excellent People and Income.

    Cons

    Long hours during busy spring season


  10. Helpful (7)

    "DO NOT work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Brecksville, OH
    Former Employee - Operations in Brecksville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time (More than a year)

    Pros

    There are none to speak of. I would say pay is a bit higher, but when you become unemployed pay doesn't matter.

    Cons

    There are so many that I would need several pages to discuss.

    Advice to Management

    There is no -0- rating so I gave it a 1. In my opinion it is -0-.

    This is an example of a company that believes it is progressive, but is sorrily mistaken. Letting employees wear flip flops to work isn't progressive.

    All of the negative reviews are right on the money. I do struggle to believe any of the 5 star reviews. I think that is probably a marketing spin of some sort.

    There is absolutely no proper training procedures, no mentoring of any kind, no employee reviews being performed. Procedures change so quickly, due to the lack of proper communication, that you won't be able to keep up with what is expected and when.

    The sales people are the kings there and the operations people are their peons to treat as they wish. In fact, no departments respect or work well together. Departments just blame other departments for issues instead of trying to find solutions.

    You may think that you can trust your direct reports, but you can't. You will not be told when you are making errors either. One day you find yourself blindsided and being walked out with your items in a box by HR. The way the terminations are handled are so degrading and improper it is ridiculous! This will bite this company in the behind one day.

    It is sad that the CEO could care less about the employees. Without all of the hard work that they do and have done, Ron would not have all of his toys he flaunts.

    Eventually all that will be left working at this company will be inexperienced, desperate employees. Anyone with integrity, experience, and morals will choose to find a company that values them, treats them properly, and follows correct procedures.

    This company is not growing either like they claim. They are always hiring because people are quitting or getting terminated frequently.