CrossCountry Mortgage Reviews | Glassdoor

CrossCountry Mortgage Reviews

Updated May 9, 2018
106 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Ronald J. Leonhardt, Jr
69 Ratings

106 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great people, relaxed, fun and productive environment" (in 9 reviews)

  • "The company encourages employees to have a work/life balance" (in 5 reviews)

Cons
  • "Upper management tells you one thing to your face and does another behind your back" (in 9 reviews)

  • "No cons yet - a gym would be nice" (in 8 reviews)

More Pros and Cons

  1. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Management in Brecksville, OH
    Current Employee - IT Management in Brecksville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    Working at CrossCountry Mortgage is a challenging and fulfilling experience. My coworkers are the best when it comes to teamwork, and everyone is there to assist when needed. Hard work and dedication is always recognized and appreciated by management. Great place to work.

    Cons

    Nothing immediate comes to mind

    Advice to Management

    Keep doing what you're doing!


  2. Helpful (3)

    "Spit the cool aide out!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Brecksville, OH
    Current Employee - Operations in Brecksville, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CrossCountry Mortgage full-time (More than 3 years)

    Pros

    The dress code is casual and there really are some great people who work there. The location is nice as you do not have to fight traffic to get there.

    Cons

    Dishonest and incompetent upper management. Unless you are a family member or close friend do not expect to grow with this company. You will work your fingers to the bone and never receive an ounce of recognition. When you start demanding recognition for going above and beyond some will suddenly begin finding fault where there was no previously.
    There are no annual reviews or salary increases. The only way to get a raise is by threatening to quit and hoping they don’t call your bluff. Even then you will never be paid the market standard for your position; you will always be paid below.
    It’s a classic over promise and under deliver situation. If you have even the tiniest bit of experience they will promise you the world to get you in the door and then deliver a quarter of what was promised; and that’s if your lucky.
    The turn over rate is astronomical. The number of operations managers I’ve seen in the past year is frankly disturbing.
    Regardless of who is in charge you will be pushed to post positive, five star reviews on a regular basis.

    Advice to Management

    Not everyone is cut out for management. Not every family member or school yard friend is worthy of hiring. Do a better job vetting management candidates. Stop throwing people into position they are clearly not qualified for.
    Start doing annual review and giving annual raises to those deserving. Let HR serve a purpose instead of just existing because it legally has to.
    Stop bullying employees into giving unearned five star reviews. Encourage honest reviews and then learn from them and better the company.

  3. "Corporate Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than 5 years)

    Pros

    Great Company and Great People

    Cons

    None to speak of at this time


  4. Helpful (1)

    "Confidential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Top Secret
    Current Employee - Top Secret
    Neutral Outlook
    No opinion of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    I'm pretty much left alone to do my job. Maybe had 2 meetings since I've been here. When i don't have work to do i go on free learning websites and learn a new language or how to code.

    Cons

    Some people are very rude and not very helpful. Been here over a year and no review and no raise when I'm the only person on the team doing work. One of my co-workers literally falls asleep at their desk and clips their nails down to the bone every single day. Seems like a mortgage scheme. Wouldnt be surprised if the FBI come in here one day requesting boxes of documents.


  5. Helpful (2)

    "Anonymous ( changed departments more than once)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brecksville, OH
    Former Employee - Anonymous Employee in Brecksville, OH
    Doesn't Recommend
    Approves of CEO

    I worked at CrossCountry Mortgage full-time (More than 3 years)

    Pros

    Most of the people are great to work with. Good hours

    Cons

    Extremely Low pay, management has no clue what doing, mediocre benefits, impossible to move up, and most areas no real training. High turnover rate for a reason. Parking even sucks... nothing ever available. Beware!!!! Only took the job because needed one.

    Advice to Management

    Treat your employees better and pay them what should making and they will stay. Keep the management that is actually knowledgeable. Get rid of hr manager. Fake and awful


  6. Helpful (5)

    "IT -- do NOT do it - IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Walnut Creek, CA
    Former Employee - Systems Administrator in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time (More than a year)

    Pros

    casual dress (i guess... if that's REALLY considered a pro in this day & age)

    Cons

    I was hired as a Sys Admin in the Walnut Creek office in California. My day was basically spent processing terminations - SO many every day... as others have stated, they say they're growing but I really feel it's simply replacing terminated employees. The CEO would send out these emails using language like he was sending them to his college frat buddies, it was insulting really, completely unprofessional.

    From what I've heard from others in underwriting or the real bread and butter of the company, the practices are super shady.

    They kept promising that I would get more responsibility and work and real projects... they never appeared and I ended up working support... not that I'm opposed to support, but the grind of it was mind numbing.

    If you have a shred of self respect as an IT staffer, avoid this place like the plague.

    If I could leave my phone number here for anyone considering working for this "company" to convince you that it's a BAD idea, I would.

    There was no on call, but they expected hourly employees to have their phones on and be reachable at all times... so you never got a break.

    I was made salary after about a year then a week later, laid off without warning and without a call from my management in Ohio. Classy. Found a job a week later making 45k more a year... getting laid off from there was probably one of the best things that's ever happened to me... I'm not even kidding.

    Advice to Management

    give up


  7. "Sales Assoc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brecksville, OH
    Former Employee - Anonymous Employee in Brecksville, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CrossCountry Mortgage full-time (Less than a year)

    Pros

    Casual environment close to home with potential to make decent money. Insurance was decent and starting PTO was not bad.

    Cons

    No training, no back up by HR. Employees made to feel inferior and talked down to. No one looks happy and constant f bombing after hanging up with potential customers. Work life balance very poor.

    Advice to Management

    Train employees and treat them with respect. Follow through with what is promised and don't make excuses.

  8. Helpful (9)

    "long time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brecksville, OH
    Current Employee - Anonymous Employee in Brecksville, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CrossCountry Mortgage full-time (More than 5 years)

    Pros

    casual dress, flexible hours, good work/life balance. Time off program has gotten better than when I first started a few years ago

    Cons

    Upper management is shady - not always up front. Performance reviews, goal setting, pay increases and additional training/growth seems to only be available if you are a family member or close friend of the owner. Been here more than 7yrs and I have 2 very small raises, no training, very little guidance

    Advice to Management

    make annual salary reviews a regular practice - set goals with employees, coach, train and grow them. Make training available and affordable for people who want to advance. People leave and look for other jobs when they feel they are being over looked.


  9. Helpful (6)

    "Remote UW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Remote, OR
    Former Employee - Anonymous Employee in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time (Less than a year)

    Pros

    Good pay and Remote work.

    Cons

    Poor Training. Disposable employees. They will lay you off with no warnings. They hire and let people go like garbage. Revolving door. If your looking for longevity? Keep looking! You will not find it here..

    Advice to Management

    Wake up! Business is business but stop hiring people and then letting them go like trash.


  10. Helpful (5)

    "Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time

    Pros

    Do not work here. They have such a high turn over rate. People leaving left and right. They claim they are growing but they really are not they are filling the positions for people that have left. The HR department is a mess its self. When I came to the interview a employee even told me not to work here. "run as fast as you can" now I see why. Its bad enough that others are writing the same experiences and even their own HR team is writing negatively about them! What a mess.

    Cons

    PTO of 4 weeks nothing special. Takes forever to accrue. Basic health and 401k nothing to brag about. Other companies give better in my opinion.

    Advice to Management

    Your company will crumble. Hot mess.


Showing 106 of 106 reviews
Reset Filters