CrossCountry Mortgage Reviews | Glassdoor

CrossCountry Mortgage Reviews

Updated March 11, 2019
141 reviews

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3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Ronald J. Leonhardt, Jr
94 Ratings

Employee Reviews

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Pros
  • "The company encourages employees to have a work/life balance" (in 6 reviews)

  • "Working in the IT Department provides you several areas to gain experience while earning a competitive salary while being around great people" (in 10 reviews)

Cons
  • "Upper management tells you one thing to your face and does another behind your back" (in 10 reviews)

  • "There is no work life balance which I made clear I left my last (much higher paying job) for a job that afforded me that luxury" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "Great Company Culture and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    Great Benefits including healthcare, 401K and our location even has LifeTime Fitness Discounted Membership.
    Great Company Culture-Fun Fridays, Team Events, Close Knit Group of People. Like Family.
    I feel like I finally found my professional home.

    Cons

    This business is hard.

    Advice to Management

    None.


  2. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at CrossCountry Mortgage full-time

    Pros

    Awesome Benefits, Amazing Culture. All around a great company that helps support your visions and encourages growth.

    Cons

    No cons at this time

  3. "Don't believe the 5 star ratings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Brecksville, OH
    Former Employee - Underwriter in Brecksville, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CrossCountry Mortgage full-time

    Pros

    Ability to work away from the office

    Cons

    Everything else that is the company


  4. "Good company when you're well known"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processing Assistant/Opener in Cranford, NJ
    Former Employee - Processing Assistant/Opener in Cranford, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CrossCountry Mortgage full-time (Less than a year)

    Pros

    Good work - life balance
    Sometimes rewarded for good months.

    Cons

    For you to be successful with this company you have to really be friends with management for them to give you a good opportunity to actually be successful in the company.
    They lack in the area of training .
    Everyone wants you to take responsibility for your mistakes and theirs.
    If you aren't part of a clique you might not get too far.
    If you're new and make few mistakes you will be let go of compared to the person they've known for years that makes continuous mistakes and still keep a job.
    (Even if your mistakes were due to lack of proper training)
    Bonuses aren't split by the amount of work you do but to be "fair" to everyone, even if you do more work than everyone else.

    Advice to Management

    References should be honest, but not partially honest.


  5. "Sketchy and disorganized company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time (More than 3 years)

    Pros

    Compensation is decent. No micromanagement.

    Cons

    Terrible company to work for. Corporate and management are very disorganized. Mortgage fraud is rampant throughout the company and encouraged by management. Very controlling in regards to marketing. Management plays favorites.

    Advice to Management

    Stop encouraging fraud to management! Get organized, and loosen up control on marketing for loan officers.


  6. "Horrible, Please listen to the reviews!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brecksville, OH
    Former Employee - Anonymous Employee in Brecksville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time (Less than a year)

    Pros

    Pay higher over others, location

    Cons

    Bad management! Manager did not have the knowledge to be a manager. A manger should not become so stressed that they lock themselves in the office. Not wanting to be bother by anyone. Tons of fishy things happening, including favoritism and excessive gift giving. The longer term people, are very rude and disrespectful towards new comers. Walking the hallways was like the hallways of high school. Never once felt wanted or fitted in. Much gossip! Owners family think they run the place and as soon as a problem arises they make all hell break loose. Dont do it , they treat you like a criminal. Will find your things in a box and escorted out the building by HR. I wish I would have listened to these reviews.

    Advice to Management

    Need training , and stop acting as the in crowd and be a leader!


  7. "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    CrossCountry Mortgage is an amazing company to work for. The culture is one of the greatest aspects of this company. It is a relaxed & fun environment with hardworking professionals. I look forward to coming into work everyday. CCM genuinely cares for their employees and is always finding new ways to reward & recognize them for the hard work they put in.

    Cons

    I do not have anything negative to say about this company.

  8. "Rapidly Growing Organization with Promise and an Exploding Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    Casual dresscode
    "Blue collar" feel to the environment. Just good people who work here
    Executive team is a hard working team and takes care of their employees
    CEO is in the office every single day and can be seen chatting with all employees at any level. He always picks up the phone - no matter who it is
    The driving culture is that everyone does what it takes and all hands on deck always
    Benefits are amazing and have significantly improved
    Process flows and efficiency have improved tremendously -- and still developing
    Location of office is convenient
    "Home grown" organization - you truly feel the family vibe in the office

    Cons

    Parking and space - not really a con though - they're growing tremendously!!!


  9. "Fast- Paced, Fun, and Growing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brecksville, OH
    Current Employee - Anonymous Employee in Brecksville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CrossCountry Mortgage full-time (More than a year)

    Pros

    This company is growing like wild fire and they are a wonderful company to be apart of. They put their employee's first and offer exceptional benefits.

    Cons

    Cant think of any! Wonderful company.

    Advice to Management

    Keep doing what your doing!


  10. "Stay away-toxic environment and toxic people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CrossCountry Mortgage full-time (More than 3 years)

    Pros

    Really great people work there. But are over shadowed by the bad.

    Cons

    The management has no experience on how to be accurate managers. People who have been there for a long time are put into management positions without the proper training and skills it takes to be managers. It feels very much like High school with all of the clicks. There are no raises given in the years I was there. The environment is very cut throat.

    Advice to Management

    Train the correct people to be in the right positions. Stop having the owners family be managers when clearly they have no idea how.