CrossCountry Mortgage Reviews

Pros

I've been for over 20 years in this industry, and I've never worked for a company as amazing as CrossCountry. The environment is very supportive, positive, caring. No office politics, no gossiping, no talking negatively about others. People in my branch really care about each other, and go out of the way to be helpful. From reading books that make us kinder and more understanding both in and out of the workplace to meeting for a free breakfast together in the office every other Friday just to catch up with each other, this company -- or at least my branch -- embraces a culture of openness, kindness, honesty and overall positivity. Management is as accessible as any other employee, and HR super-helpful. Training is plentiful -- both online and off -- and we have regular operations calls to keep us updated on a variety of topics. We work hard, yes, and we are expected to give our clients the best experience, with professionality, honesty and great communication; but we are compensated well, and have plenty of opportunities. We are thanked in many other unexpected ways too, like being given a free women's self-defence class at a martial arts studio and chair massages. The benefits package is excellent too! Amazing medical and dental, etc., plus a variety of discounts and small benefits. I know it sounds unbelievable, but I can't find a single negative thing to say. I'm grateful for working here each and every singl Location is flexible... We all have the capability to work from home, if needed, including office personnel, which turned out to be essential during the first months of covid.

Cons

I know it sounds unbelievable, but I can't find a single negative thing to say. I'm grateful for working here each and every single day!

Pros

Great leadership, good training, good benefits

Cons

None. A really good company.

Pros

Worked great with coworkers and had open channel with supervisor; scheduling flexibility helped too. If you’re a decent loan officer with $40M+ a year in revenue, you can pretty much name your price with recruiters.

Cons

In an organization that grows as quickly as the mortgage industry is growing, employer basics like decent benefits, equitable pay scales, and internal promotions are non existent. You’re asked to do more than you’re hired for and not recognized. Corporate departments don’t communicate well with each other and that has a trickle down effect to branch:corp communication. The same job title can have a pay gap of $30k and no real defined career path or tiers exists for those roles. There were times I worked 60 hours a week without additional compensation even at a lower level. Be careful, inquiring about your pay or a raise can get you in hot water. HR is dismissive and chaotic whilst the head of the department couldn’t care less about you. Benefits are expensive and not competitive. Don’t expect to be nurtured/promoted, they’re all false promises to get you to stay so they don’t have to train new people. The CEO/owner makes decisions that make sense for his wallet and not his employees. There is a certain amount of basic decency that comes with an owning a multi billion dollar company that he lacks.

Pros

Culture is great. The team is very tight-knit, there is no gossip or drama and the focus is on providing solutions and having a great relationship with the sales side. I love the fact that coming to work doesn't feel like a chore. This environment is very conducive to driving productivity. Lastly, there is a clear desire to promote employees from within. Knowing that your hard work will lead to growth is motivating.

Cons

PTO amount is pretty limited and not easily granted around holidays. Compensation is OK, but bonus structure is not as good as with some of the competitors. Top producers should be rewarded better.

Pros

Salary, bonuses, volume, flexible schedule

Cons

Zero management support, 80-100hr exhausting work weeks, hostile work environment (constant threats from LOs/LPs), no company culture, inexperienced colleagues, HR does not want to improve company

Pros

Truly can’t think of any

Cons

Don’t believe the fake, positive reviews. As an underwriter, you will have zero work/life balance. Have kids? Prepare now since you’ll be working forced 80+ hour work weeks. No support from management and sales basically rules all. Processors and loan officers are allowed to talk down to you with no repercussions. The vacation plan is pathetic (even worse for 2021). The loan submission quality is awful and you’ll be ripping your hair out trying to meet production numbers. You absolutely will work late everyday in an attempt to meet the ever increasing production standards. Don’t be fooled by the bonus they throw out there - underwriting won’t hit the numbers most of the time anyway. If you scramble through loans and make a mistake (because god forbid you aren’t perfect), your bonus will be docked until you fully repay them for the mistake. Do yourself a favor and stay far away. There are better mortgage companies that value underwriters. Your mental health will thank you.