Crothall Healthcare Reviews in Houston, TX | Glassdoor

Crothall Healthcare Houston Reviews

Updated February 11, 2017
10 reviews

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Houston, TX Area

3.5
Star Star Star Star Star
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Crothall Healthcare President and CEO Bobby Kutteh
Bobby Kutteh
3 Ratings

10 Employee Reviews

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Pros
Cons
  • Upper management will not care to help you or give you support, nor will they listen (in 18 reviews)

  • Long hours little pay no advancement opportunities working in sweltering heat (in 16 reviews)

More Pros and Cons

  1. "Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cypress, TX
    Current Employee - Anonymous Employee in Cypress, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crothall Healthcare (More than a year)

    Pros

    The management team is very positive and supportive!

    Cons

    24/7 on call; nature of the business


  2. "LJ"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Crothall Healthcare full-time (More than a year)

    Pros

    I love the fact of a room being cleaned properly for the patient to be comfortable during the time of their stay.

    Cons

    I work late nights and in the medical center.


  3. Helpful (1)

    "employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linen Distribution in Houston, TX
    Current Employee - Linen Distribution in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Crothall Healthcare full-time

    Pros

    A paycheck.nothing else.too much favoritism

    Cons

    Favoritism, fratinizing,bious,harassment of all kind

    Advice to Management

    Treat every group equaly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Biomedical Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Biomedical Equipment Technician in Houston, TX
    Current Employee - Biomedical Equipment Technician in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at Crothall Healthcare full-time (More than 3 years)

    Pros

    Great pay. Nice salaries. Employees that are not in management work well as a united team. Flexible with working hours.

    Cons

    Good ole boy management hierarchy. Unrealistic expectations. Managers cut corners to save money for personal bonuses. Out of touch with reality on how to run a hospital. They expect you to do the PM's, service calls, and attend meetings ALL without any assistance from manufacturers when major equipment goes down knowing you were never trained to work on it but expect you to fix it. God forbid if you're forced to call in the manufacture. Some managers in the organization don't care about servicing the hospital, they only care about the money their spending opposed to trusting the technicians decisions in providing excellent healthcare service.

    Advice to Management

    Promote \ hire qualified minority's to management because currently you guys appear to be a racist organization. Don't make a site lead feel bad for calling a manufacturer out for service. Chances are he's done all he could without training on the unit. Most likely he relied on tech support before to resolve the issue before deciding to call the manufacturer out for service. Stop being so cheap! Get a few service contracts if you don't want to spend the money on manufacturer training.


  6. Helpful (1)

    "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Houston, TX
    Former Employee - Operations Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crothall Healthcare full-time (More than a year)

    Pros

    The housekeepers that I managed were a joy to work with and made the job bareable

    Cons

    Lack of management support, no team work, no appreciation for working 10-12 hour shifts while on salary.

    Advice to Management

    N/A


  7. ""It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness. . ." CD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director in Houston, TX
    Current Employee - Assistant Director in Houston, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at Crothall Healthcare full-time (More than 3 years)

    Pros

    Crothall is a decent start for those coming out of college and needing experience. The best part is that you can start as an operations manager, and at a reasonable salary too. I got promoted within a year and a half, and after 3 years I could be a director somewhere if I wanted that; upward mobility is there if desired.

    Cons

    They are a traditional company that want to profit and meet their bottom line, do not expect innovation. As an example, Crothall will emphasize the importance of training, but the company does not not want to allocate the necessary resources to produce quality training programs for associates; thus elementary training programs are utilized with discretionary methods produced by the facility. With the aforementioned bottom line, do not expect timely responses from corporate as they will reduce and run on minimal staffing in all facets, e.g. payroll. Also, like many companies, processes evolve, but their processes and policies lack, in my opinion, deliberation and true means of resolve. Lastly, good luck hiring and retaining associates or colleagues (by colleague I refer to a PA or OM that are not MITs). Along with rudimentary training and development, wages and benefits are atrocious for any self respected individual wanting to make a stable living in life; many work second jobs, but that is irrelevant to the company.

    Advice to Management

    I cannot advise them on anything as they are meeting their bottom lines and play it safe by using conventional practices. If anything I would hope that the patient and associate were sincerely at the heart of the operation. I'm sure there are many outstanding people working under this umbrella corporation, if only they consciously made their efforts as a whole about people, but that is probably too innovative to the standards of modernity.


  8. "Meh..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crothall Healthcare full-time (More than a year)

    Pros

    People are amazing to work with

    Cons

    low pay.. I know everyone says that , but I really mean it.

    Advice to Management

    ensure changes passed down to the field work before rolling out programs.


  9. "Humbling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager EVS in Houston, TX
    Current Employee - Operations Manager EVS in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Crothall Healthcare full-time (More than a year)

    Pros

    Opportunity to advance, and/or gain experience in order to grow somewhere else. Great for entry-level college students. A lot can be gained by learning how to manage a hospitals infrastructure (minus the nurses and doctors).

    Cons

    Insurance could be better. Lack of sincere appreciation towards staff.

    Advice to Management

    Invest in your OM's... They are hypothetically a TOYOTA PRIUS, very efficient and can make your life easier .


  10. Helpful (1)

    "Great learning experience, payed for with high stress, long hours and relatively low compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Houston, TX
    Current Employee - Operations Manager in Houston, TX
    Approves of CEO

    Pros

    Crothall Healthcare will give you ample opportunities to learn, grow as a manager and quickly advance in your career. You will get an insight into a corporate world inner workings. Since Crothall is a part of a huge Compass Group you will have almost endless opportunities for promotions or working in different aspects of support services. You can get to a next level as soon as 8-12 months into your career.

    Cons

    Operations Manager is an entry level position. In my opinion it is geared towards new graduates. Prepare to be overwhelmed, overworked, overstressed and underpaid. 10 hours is your required daily minimum but in reality you will work more. Amount of paperwork you have to produce and log into system is insane. You will always have to compromise between making sure all the assignments are being done and digging your way out of the mountain of papers.

    Advice to Management

    Spend more time and resources developing your managers. I had to figure out a lot of "unwritten" rules and practices on my own. It gets frustrating when you learn you were not supposed to do this or that only after the fact, while getting reprimanded, when nobody ever told you about it to begin with.
    It would be a good idea to have a clerical person in your account assigned to perform interviews, surveys etc and inputting them in the system. This way your managers would have more time to run the operations. The competition, namely Aramark, is doing this already


  11. Helpful (3)

    "This is job is good for single people fresh out of college who have no experience whatsoever in management."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Houston, TX
    Current Employee - Operations Manager in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you do not have experience in management this would be a good place to start. This will give you the tough experiences in managing people. You will manage people anywhere from 10 to 40 people at a time. This is invaluable experience. This job will let you know if you are good at managing people or not. This company will take you without management experience if you have a college degree. Crothall is a big company. I am only talking on the side of housekeeping in a hospital setting.

    Cons

    The downsides are the hours of work. You work a mandatory 50 hours per week. Soon after being hired you will work at least 60 hours per week. If you really want to be promoted and succeed then you will have to come on your days off. If you care about family time then this is a bad job for you. You will spend at least 1 year and a half before being promoted to a higher position with weekends off. If there are hurricanes then you will have to stay and live at the hospital. Any natural disaster and you will not be allowed to leave. This can cost you your job. The hospitals are in the business of keeping patients and making money. They will not transport patients because it can mean losing money. You will be scrubbing out toilets and cleaning floors etc during natural disasters. It is hard to picture this when you own a business degree. As an Operations Manager it is a very challenging career both physically and mentally. They expect you to complete your paper work but you are only allowed in the office for 20% of your day. The rest of the day you have to be out and about inspecting every inch of the hospital. That is the reason you need to come to work on your days off. On your days off you are completing the office work that is needed on a daily basis.

    Advice to Management

    I would recommend Senior Management to let the operations managers stay in the office at least 40 to 50% of the day.


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