Crown Agents Reviews | Glassdoor

Crown Agents Reviews

Updated May 24, 2017
67 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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David Richardson
29 Ratings

67 Employee Reviews

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Pros
  • Excellent work/life balance (23 PTO days and a flexible schedule) (in 9 reviews)

  • A great place to work for anyone wanting to pursue a career in international development (in 7 reviews)

Cons
  • Too bureaucratic in decision making processes (in 3 reviews)

  • Keeping up with the demand is always a challenge, and International Development is becoming more demanding (in 3 reviews)

More Pros and Cons

  1. "Great For Mid-level Professional!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Agents (Less than a year)

    Pros

    -Dynamic coworkers - particularly strong hires within the past 1 year and new president has strong ideas
    -Emphasis on personal and professional development - both formal (reimbursement for training, etc.) and informal (department leads take the time to explain to you the "why' or share experiences)
    -Excellent work/life balance (23 PTO days and a flexible schedule)
    -Great benefits (including metro)
    -The company makes a quantifiable impact on the developing world and the projects are fascinating

    Cons

    -Still developing corporate culture -- there has been a recent increase in the number of happy hours/social events and I genuinely like my coworkers but the company lacks some of the culture and fun that larger organizations are able to offer
    -Just recently beginning to receive autonomy from the UK office - certainly will be a positive when everything is ironed out

    Advice to Management

    -Keep up the good work to define CA-USA as an independent entity


  2. "A positive place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District of Columbia in Washington, DC
    Current Employee - District of Columbia in Washington, DC

    I have been working at Crown Agents full-time (More than a year)

    Pros

    I have experienced great opportunities for growth at Crown Agents USA; I feel that senior management has my best interest in mind and has taken a vested interest in my career goals. CA-USA also provides work/life balance, great benefits and a friendly/open environment.

    Cons

    I have worked at Crown Agents USA for over a year. In this time, I have seen the company, and the DC office, undergo a lot of change. We are currently in the process of transforming our processes and making changes to our structure. Though this could make some feel uneasy, senior management has become more transparent and the changes being made seem to be well thought out and focused on establishing a more stable company for the future.


  3. Helpful (3)

    "Transitioning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Crown Agents (More than a year)

    Pros

    Good benefits, good location, nice people

    Cons

    Restructuring and disorganized. Leadership needs to see staff as its greatest asset.


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  5. Helpful (4)

    "Good learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DC - District of Columbia in Washington, DC
    Former Employee - DC - District of Columbia in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at Crown Agents full-time (More than 5 years)

    Pros

    Excellent health benefits and pay, especially for junior staff. Hours were reasonable. Convenient office location and physical office space was nice.

    Cons

    This is the US subsidiary of a UK firm so there was a lot of micromanaging from the UK HQ. UK management had a tight reign over the CEO, even though they did not understand the US business market. 50% turnover when I was working there. Poor leadership from management team.


  6. "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Washington, DC
    Current Employee - Specialist in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dedicated team of bright and intelligent development professionals in the Washington, DC office. Company recently won a large prime contract and spirits are high in the DC office. Hard working people in this office that are enjoyable to work with. Opportunities for promotion are clear which is helpful, and the compensation is above average according to others in international development. The company also provides excellent benefits and has been supportive of training and certification opportunities for staff.

    Cons

    The United States office is continuing to brand their DC based operations and to ensure recognition of programmatic offerings beyond the Sutton, UK based parent organization, and this effort is underway. An outstanding development firm that is growing with capable employees, yet needs more brand recognition for their good work.

    Advice to Management

    Some employees left the organization in the past couple of years, yet many were long-termers who were afforded many opportunities for growth and developed a good start to their career with CA-USA. Continue to offer a clear career path and growth opportunities to retain staff long-term as has been the case in the past.


  7. Helpful (6)

    "CA-USA is awful, there has not been a President at the helm in 7 months, and there is not cash flow to support one."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Washington, DC
    Former Employee - Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Crown Agents full-time (More than a year)

    Pros

    Hard to really say, they are not innovative, not nimble with new business effort, their OMAP (new business tool) slows them down and keeps them from being on even footing with the other mid size firms. They have a nice office space, and kitchen area. This company is really going down the tubes. Mass exodus of staff leaving. On average one per month and they don't replace people because they can't afford to, not enough cash flow.

    Cons

    Being owned by their parent Crown Agents UK, this is a mssive fiscal and operational burdon. They will send down directives that need to be followed and often are out of touch and don't make any sense for what is actually needed or taking place in order to win new business. For example you now need approval from the UK to hire STTA? What kind of sense does that make?

    Advice to Management

    They brought in a organizational specialist in December 2013, but abandoned the effort because they could not afford to keep the G&A expense, and didn't really want to see change. If they do not win their Health bid follow on project, this office will close


  8. "It was a civilized and rational place to work with a high degree of input from staff and high motivation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Guy in Washington, DC
    Former Employee - Staff Guy in Washington, DC

    I worked at Crown Agents full-time (More than a year)

    Pros

    It's an established player in international development, outside of the USAID circuit, that has real institutional capabilities and skills as a basis as opposed to ginned-up capabilities hired yesterday to chase the USAID market.

    Cons

    Their own rigid way of doing things, corporately, a few years ago limited the mobility they could have in the USAID marketplace, as everyone was frightened to death of the London office.

    Advice to Management

    Seek ways to connect with the USAID marketplace in a meaningful way, rather than a rigid take our offerings or leave them kind of mentality which prevailed a few years ago.


  9. "Generally Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Officer in Washington, DC
    Current Employee - Project Officer in Washington, DC
    Recommends

    Pros

    Team work is fostered by management

    Cons

    Despite the small size of the company, issues can be more political than they would be at comprable-sized organizations.

    Advice to Management

    Management is generally responsive to feedback, which is appreciated.


  10. "Good place to get started"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Crown Agents part-time

    Pros

    Been in business a long time and great customer base

    Cons

    Not a lot of interaction between employees

    Advice to Management

    Keep doing what you are doing


  11. Helpful (1)

    "Understanding between offices"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You get exposure to working with a variety of different donors - USAID, DFID, MCC, etc. Small teams mean that everyone is substantively involved in the project work.

    Cons

    Control from the home office in the U.K. means that the US office is rarely in charge of its own destiny. The U.K. office imposes its own policies and procedures on the U.S. office, but they do not always correspond to the U.S. market. Management is in constant turnover, which affects the overall atmosphere.

    Advice to Management

    Trust your employees' understanding of their marketplace, and use their knowledge to inform your decision making.


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