Crown Castle Reviews

Updated May 12, 2021

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3.5
57%
Recommend to a Friend
72%
Approve of CEO
Crown Castle CEO Jay Brown
Jay Brown
228 Ratings
Pros
  • "Great Company, Great Benefits too(in 51 reviews)

  • "Great team that supports a work/life balance(in 46 reviews)

  • Cons
  • "Not a lot of realistic / meaningful communication from upper management(in 18 reviews)

  • "Crown preaches work life balance but does not always higher additional resources to maintain pace(in 17 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Crown Castle and is not affected by filters.

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    1. 5.0
      Current Employee, more than 5 years

      I love the company

      Apr 27, 2021 - Instructional Designer in Canonsburg, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My direct leadership team is easy to reach and provides us with tools to excel within our department.

      Cons

      People leaders need a little more experience leading teammates.

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    2. 2.0
      Current Employee

      Company Culture Crisis

      Apr 16, 2021 - Anonymous Employee in Canonsburg, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company was quick to implement full remote working when the pandemic hit and is being very methodical about when and how to return to the office. The benefits are great, including both the employer 401k and HSA contributions.

      Cons

      The company culture has progressively gotten worse over the past few years. Leadership is overly political and doesn't practice what it preaches in terms of the B3's, which are supposed to be the core values that define our culture. Rather than working together, it seems management is competing for resources (time/money) to the point of deception and lies. I've seen certain leaders lie about the outcomes of their projects just to preserve their own reputation or blame others for their mistakes. It all adds up to a toxic environment in which trust has eroded.

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      7 people found this review helpful
    3. 3.0
      Current Employee, more than 5 years

      Loved it until they changed upper management

      Apr 11, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and pay for performance

      Cons

      They preach work life balance but had no problem sending a lot of skill and knowledge away for short term financial goals. Now those who remain are either over tasked or have few skills to replace the people they are supposed to take over for. What was an awesome cloture is being swallowed up and good people are leaving in droves.

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      4 people found this review helpful

      Crown Castle Response

      Business Support

      Hi—thank you for sharing your experience. We believe that doing our best work and taking the time to rest and recharge go hand-in-hand. We’re sorry to hear about your experience and would like to get more information. If you’re comfortable doing so, please reach out to us at MyExperience@crowncastle.com so we can discuss further.

    4. 3.0
      Current Employee, less than 1 year

      Summary

      May 12, 2021 - Asset Specialist in Washington, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fast paced, relaxed, non micromanaging environment.

      Cons

      Don't expect help after training. You are on your own. If you do not perform you get canned.

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    5. 5.0
      Current Employee

      Great Company with Great Benefits

      Apr 24, 2021 - Construction Manager in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very competitive benefits and great teams

      Cons

      Reactionary at times to changing market instead of being proactive.

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    6. 2.0
      Current Employee, less than 1 year

      Good place to work

      May 6, 2021 - Senior Manager, Data Management in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ambitious. Great people. Good benefits.

      Cons

      Wants to do too much too fast. Hard to make good progress.

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    7. 1.0
      Current Employee, more than 8 years

      What culture?

      May 10, 2021 - Real Estate Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits package, flexibility in city location

      Cons

      Lack of diversity in management and those promoted, toxic work culture, lack of communication from management

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      1 person found this review helpful

      Crown Castle Response

      Business Support

      Hi, thank you for taking the time to write this review—we appreciate this feedback. We’re sorry to hear about your experience and we’d like to speak with you for more information. Please reach out to MyExperience@crowncastle.com and a member of our team will be in touch.

    8. 1.0
      Former Employee, more than 5 years

      Words of Advice

      Dec 13, 2020 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well, the only pros are decent pay, remote work option (due 100% to pandemic only), and health benefits.

      Cons

      Let’s start with the first issue...In all the years I worked for Crown, management has always been a problem. I never felt supported by managers. They focused more on keeping their head above water or following the status quo of bullying and dismissiveness than actually being true leaders. A true sign of poor management from the top down. Second, and by far the most important, serious lack of racial diversity and inclusion at PM, management, and director levels. To think diversity is reflective of people at the bottom of the food chain is short sided and a ridiculous response to a valid question asked year after year of what Crown plans to do about its diversity issues. It’s difficult to want to work hard for a company where you don’t see yourself represented. It reminds you that no matter how hard you work, you’ll never get ahead. Donating money to an organization doesn’t exempt you from the lack of development in your own backyard. It’s a lazy effort to throw money at something you’re complicit in every day. Third, constant re-organization used as a corporate tactic of laying off employees to add “shareholder value”. Typical corporate rhetoric that completely alienates the employees who are the only reason your company HAS value.

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      14 people found this review helpful
    9. 4.0
      Current Employee, more than 5 years

      A Good Place to Call "Home"

      Aug 17, 2020 - Network Architect in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Crown is a great place to work. Every day I feel like a valued employee and a vital contributor to the team. My roadblocks are cleared by my managers, my team is solid, and our dedication to our internal and external customers is high. The culture is about fairness, customer obsession, and win-win-win cooperation- a rare target to actually hit. I came from a polar opposite company and found Crown to be a welcome change. The company cares about trying to maintain sane & balanced employees, even though they can sometimes ask for your blood to put out the fires. Lower management is dedicated to supporting their teams in every department I have engaged with. The total compensation over time is reasonably generous. Available PTO is acceptable. Unofficial, but official flexibility is very real and used effectively to address worker needs beyond a slightly overly bureaucratic Business Resources. Training can be hit-or-miss, but the company is supportive of continuing education. It is clear that the company believes in investing in employees. The company seems to be well placed to continue to grow in good and bad economies. The continuing integration of its verticals will continue to increase the per-worker dollar return, which the company seems willing to share with labor.

      Cons

      On occasion, being an REIT versus a technology company does show. The company leadership are not technical in some significant facets of the company's operation. Built like a 50k person enterprise for an actual population an order of magnitude smaller. Room to scale, but it can feel like a MEGACORP instead of a MegaCorp. The challenge resolution can be tiresome because polite showboating is sometimes valued over hard truths. It seems impossible to get rid of mediocre individual contributors.

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      2 people found this review helpful
    10. 3.0
      Former Employee, more than 3 years

      A once great company that is becoming a typical corporate conglomerate

      Feb 2, 2021 - Business Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of great people still work there, for now. Many have been shown the door as of late. -Competitive benefits and compensation, although the compensation is starting to trend in the wrong direction. -If you are a part of certain factions, you will have a comfortable experience for a couple years. -Facilities are well maintained.

      Cons

      A lot of middle management folks who are not equipped to handle all of the change occurring. -Certain directors get to "retire", and then stick around for a lingering project, even if they performed poorly, while others get cut immediately. You decide how to perceive that behavior. -HR has a "It's all about Houston" mentality, especially with the new building being constructed. This is an unfortunate outlook considering the skilled talent in the northeast market. -HR will also hinder your career opportunities with their lattice structure. -IT has some folks who are way too cliquey, questionable leaders in place.

      11 people found this review helpful
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