Crown Castle Reviews | Glassdoor

Crown Castle Reviews

Updated June 12, 2018
235 reviews

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3.4
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Crown Castle CEO Jay Brown
Jay Brown
75 Ratings

235 Employee Reviews

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Pros
  • "Great place to work with a good work/life balance" (in 22 reviews)

  • "Well-structured company, future-looking management and great benefits" (in 31 reviews)

Cons
  • "Work life balance can be challenging when workload increases" (in 10 reviews)

  • "Upper management in particular offices like to make their own rules and does not always abide to the values of crown" (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Charlotte, NC
    Current Employee - Project Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time (More than 5 years)

    Pros

    Great executive and senior leadership teams. Ample opportunities for training and exposure to positions within the company.

    Cons

    The company has grown significantly over the last five years, so there is more competition for open positions.


  2. Helpful (6)

    "Great company to work for, but is becoming everything it preaches against."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time (Less than a year)

    Pros

    Good people to work with. The B3 values, competitive pay, great benefits and cost of living raises are great.

    Cons

    Upper management lacks true leadership. Constantly uses bullying tactics by regularly threatening to fire a fast growing implementation team due to personal insecurities. Verbal beatings are common, leaving no room for open communication from the workforce. Any opposition could mean you’ll loose your job. With the fast growth brought on by customer demand and acquisitions, the B3 values that make the company awesome to work for are falling to the wayside in the process. Unfortunately not everyone has these values and some people can’t be taught them either. I’ve seen talented people with good ethics leave because of the mentioned behavior. Truly sad to see. Management hires favorites that are not qualified and lack industry experience over promoting from within.

    Advice to Management

    Implement employee surveys for individual offices so issues can be corrected. If not, the annual surveys will be disappointing. There are many good and talented people working at Crown that feel the same way but do not trust the upper management nor the ethics hot line to voice their concerns and disappointments on how their being led. It would be a shame for the many new hires to believe this management style is acceptable. A little house cleaning would help improve the situation and establish the Crown values.

  3. Helpful (10)

    "Needs Work With Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Crown Castle full-time

    Pros

    The company is very lenient and flexible when it comes to your work schedule. If you would like to work from home during times of need, it most likely will be granted. The benefits are decent and they promote self growth.

    Cons

    The lower management are not imbedded into knowing their employees nor do they care to. They are imposters. Literally, wolves in sheep clothing. They talk about growth all the time but do not allow movement upwards. They bring in competitors employees and promote them to higher positions. It’s disappointing because majority people have been in the same position for over 10 years and have not had the chance to move upwards. The company is a very relaxed company to work for and the work is simple, but the management causes you to want to leave or move over to other departments hoping it’ll be different. They never hold people accountable for their actions and allow people who don’t care or understand how to do their job to stay or be promoted. However, people who have excelled are forced to stay in their same position for years. It is true what they say it’s about who you know not what you know. This company is the true definition of that. Training is a joke because there is none. They throw you into a position and don’t give direction. The companies structure really needs to be revamped.

    Advice to Management

    Upper management should closely monitor how the lower management is treating their employees and preventing their growth. It really is a shame that all they care about is numbers and not quality of work. And pay close attention to who they promote and how they go about hiring people on. People are hired on before they post a job posting and just go through the motions and waste peoples time thinking they will get the position but it was promised beforehand. Fix the corruption of the company. Be more involved and speak to the worker bees to see what’s truly happening. Train your lower management into leaders and teach them how to manage. Your employees should be able to get answers from their managers without them saying they don’t know.


  4. "Payroll Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Crown Castle full-time

    Pros

    I found this to be a great place to work.

    Cons

    I have nothing negative to say.


  5. Helpful (1)

    "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Crown Castle full-time

    Pros

    Solid business with good people and a good product relative to peers

    Cons

    Some legacy short sightedness from acquired companies and a lot of integration work still required.


  6. Helpful (12)

    "Management is lacking in the East"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Crown Castle full-time (More than 5 years)

    Pros

    The people that work with you on a day to day basis. They were the reason I stayed as long as I did. PMs, CMs, RESs, Sales’, TSAs, and management in assets is solid. Asset Managers and the director of assets in the East are not only true leaders but they are also good people that care about their direct reports. Real Estate Acquistion (REA) is also a great place to work, you will never work in the East area again as the East operates in a vacuum from the rest of Crown and you are considered a “traitor” if you go work for another area or REA. Not to discourage you from taking that role, if you are lucky enough to get into REA that is based out of Houston grab that position and never let go.

    Cons

    The rest of the departments once you get over a level 6 the talent is truly lacking. Some of the directors, one in particular is one of the most oppressive human beings I have encountered. He belittled and mocked employees as a “joke” on a regular basis. I am not sure how promotions of people like that are continuing and I can only assume that it is coming from the top in the area. He is not the only one though, it would be quicker to list the director deserving of her position who is both fair and respectful with her employees. Though there is only so much she can do when surrounded by unethical peers. Employees are terrified to speak out. Surveys are given but no one believes them to be anonymous. Dishonesty on the surveys is the only option as many believe they will be fired if they speak out. I would like to mirror the review that stated that the management particularly in the East needs to
    be re-evaluated, Crown lost so many good employees because they have lazy and unethical management running rampant. When upper management has nicknames like the Queen of Hearts, Hitler, and Mussolini there is a real problem. Any company should be embarrassed and horrified at those comparisons of just one in upper management, but three, it is shameful.

    Advice to Management

    Training, or audit the management on your teams, so many valuable employees could be promoted into spots where there are currently lazy managers that brag about collecting a paycheck. I have a lot of respect for the CEO, I know he cares about retaining dedicated employees and Crown’s reputation. I am baffled that the downward spiral that has been in the East was allowed to continue as long as it has. You must know where the problems are, and for a company that states they value ownership, accountability and the ability to be real they have promoted to management the exact opposite in some instances. The vast majority of East Area management will throw you under the bus instead of accepting accountability for their own mistakes.


  7. "Fast-paced, fun work environment, ever-changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time (More than a year)

    Pros

    Crown Castle has a vibrant company culture that encourages candid communication, provides cross-functional development opportunities and fun events for employees. Crown's senior leadership team is approachable, accessible and transparent. This company is growing at a steady-rate which is opening up many new positions and providing lots of growth opportunities.

    Cons

    No notable cons to mention.

    Advice to Management

    Keep putting employees first and keep open lines of communication open.

  8. Helpful (8)

    "Crown used to be a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crown Castle full-time (More than 5 years)

    Pros

    The Crown B3’s and philosophy is great in theory but means nothing if it isn’t being practiced. There is so much potential to have a great company here. The benefits are pretty good in terms of health insurance and the 6% 401k match. Most of the individuals who are below management are hard working and display the Crown B3’s.

    Cons

    Morale is low. Employees try to keep a positive attitude but it’s hard when you see corruption everywhere. There is a huge disconnect between the executive team to the directors to the middle managers to the individual contributor employees. The most corrupt area that I’ve witnessed is the middle management area. Most do not display the B3’s and many put on a fake act in front of their higher ups. Many middle managers are too busy trying to get ahead themselves and have no interest in their direct reports except when it comes to taking credit for their work.

    I’ve witnessed frivolous spending and an abuse of expense reports. Many managers will find “business trips” to go on to expense lavish meals, drinks, etc. I’ve seen some even invite their wives to these trips and meals are getting expensed on Crown’s dime.

    Middle managers need more oversight. There is a lack of diversity when you go higher up the management chain. Most of the minorities at the company are kept in their worker bee positions and rarely promoted. Management positions are reserved only for a certain group of people.

    There isn’t much room for career growth unless you know someone higher up and part of the Crown Club.

    Advice to Management

    Start talking to your employees at all levels instead of just the managers. Of course they’re reporting only positive things about themselves and only the things that make them look good.

    Look at which managers are putting on a show an bring in real leaders.


  9. Helpful (14)

    "Corrupt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Competitive compensation packages; potential for a great business and company with major leadership overall; not sure what else I can say here.

    Cons

    Some of the recent reviews hit the nail on the head... leadership is horrendous. Not just weak, but a complete lack of moral compass and dangerously incompetent. From the very top, the executives are by far the worst of all. Just like the other reviewers said, they are bullies and don’t seem to be phased by illegal and unethical treatment of their employees. This is a recent shift (past 3 years) since the old execs all left the company. To boot, the new leadership has zero experience in the industry or their roles. As a result, they are insecure bullies who will only hire their friends and take action against anyone who challenges them. I have seen some of our best most knowledgeable employees fired for no apparent reason other than pushing back on executive leaders. Retaliation is widespread and the fear of losing your job is a constant stress.

    Of all departments, the HR group is the least respected. They are only out to serve management at any cost. They have no idea how to handle harassment issues or any other issues for that matter. And their leadership is the most corrupt.

    Some employees are starting to speak up. On our last all hands call, there were tons of questions for the ceo about the drastic drop in morale and poor decision making st the top. Anyone who is considering a job here should ask to watch a video of that call before accepting a job!

    Advice to Management

    It is past time for management to respond to advice. The board needs to tune in and do a complete overhaul of management.


  10. Helpful (6)

    "Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Irvine, CA
    Current Employee - Project Manager in Irvine, CA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Crown Castle full-time (More than a year)

    Pros

    Beautiful office, lots of events and parties, not time sensitivity

    Cons

    special connections, gangs, lots of favoritism, discrimination, no managment focus and lots of unskillful new hired!


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