Crown Castle Reviews | Glassdoor

Crown Castle Reviews

Updated Jun 17, 2019

To filter reviews, or .

Found 305 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
74%
Approve of CEO
Crown Castle CEO Jay Brown
Jay Brown
128 Ratings
Pros
Cons
  • "Seniored employees are opting to retire early or leave because as long as you are friends with upper management or suck up to(in 15 reviews)

  • "No full time work from home/telecommute option(in 14 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (8)

    "I love this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    The benefits are great. Good healthcare and other core benefits, but in addition there are things like milk stork and tuition reimbursement. Bonus has been consistently over 100% for a number of years, which can’t be said in some other companies I’ve worked for. The vast majority of people are great to work with. Compared to other businesses, there’s far less office politics and generally people are all aligned...

    Show More

    Cons

    The company has grown fast and struggled to efficiently absorb some of the companies its bought. This has also led to some issues with culture – people who were used to doing whatever they wanted are feeling unhappy with having to behave like a grown-up business.

    Advice to Management

    Keep communicating. Set the ground rules and remind people what our B3s mean. Let people make a choice about wheter this is a place that they want to work in, and be ok if they decide to see if other pastures are greener. The vast majority of people here love working for Crown, so don’t let an unhappy minority distract from what we’re here to do.

    Crown Castle2019-05-28

    Crown Castle Response

    June 6, 2019The team at Crown Castle

    Thank you for taking the time to give us some really thoughtful feedback! We appreciate your views and agree that our people are pretty great to work with, and that we offer some exceptional supplemental benefits. One of our goals in Internal Comms is to communicate with our teammates ...

    Show More
  2. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than 8 years

    Pros

    I definitely feel appreciated for my efforts via good pay, good benefits, good PTO, bonus, and stock. Management encourages ownership and empowerment to get the job done. Lots of opportunities across the country. Big focus on training lately is a huge plus. I feel that this will continue to be a long, fruitful relationship.

    Cons

    EOM can be rough in the field, but we all understand why. The transition with all the new acquisitions has caused some challenges on the internal IT side (applications, etc) but it's starting to come together nicely.

    Advice to Management

    Please continue to communication with the field folks- it's nice to know where we stand internally (EBIDA, etc) and externally (with competitors).

    Crown Castle2019-06-17

    Crown Castle Response

    June 20, 2019Internal Communication Content and Channels Lead

    We appreciate your review – thank you! We’re so happy you feel appreciated here at Crown Castle. We’re listening to feedback and making strides to ensure our employees feel valued, supported, and encouraged at work. We recognize that we’ve been through a period of change – we’re so ...

    Show More
  3. Helpful (13)

    "Thankful to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than 3 years

    Pros

    I feel lucky to have found this company, and I don’t plan on leaving. In my experience, the companies who truly care for employees are few and far between. I’m disheartened by those who feel otherwise and hope they feel empowered to go to alertline or how do you expect change to happen? I’m confused by the comments that say this company is too concerned about growing the bottom line -at the end of the day people,...

    Show More

    Cons

    The generosity of this company has bred entitled employees.

    Advice to Management

    Keep being transparent. Unfortunately, you will never please everyone but the majority appreciate the time you spend talking to us. Managers need training-many have been promoted to these roles but don’t really know what they’re doing. Managing people is a skill and not inherent to most (including myself.)

    Crown Castle2019-05-04

    Crown Castle Response

    May 11, 2019The team at Crown Castle

    We appreciate your feedback! We’re glad you work here as well and love that you want to stay with us. Thanks for telling us that you feel we have great benefits – we work hard to try and ensure that they meet the needs of our people. We also agree that managing people is a specific ...

    Show More
  4. Helpful (9)

    "Not What I Signed Up For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager 
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Crown Castle full-time for more than 3 years

    Pros

    The obvious; Pay and benefits.

    Cons

    Work life balance is non existent post acquisition. Increasing work load but no new team members being added to service delivery PM group. No one cares about concerns and issues present within the work environment. Management values are not in alignment with Crown Castle. Bringing in revenue is more important than the health and well-being of employees. No consistent training or support from management.

    Advice to Management

    Focus on your employees. It’s hard watching fiber, sales, and construction groups grow with new hires but no additional service delivery project managers being hired. The revenue will come but if you continue to burn out your good, hard-working employees, then it’ll affect the quality of service being delivered to customers, moral, and willingness to go the extra mile. The company is only as good as its employees. Based...

    Show More
    Crown Castle2019-06-17

    Crown Castle Response

    June 20, 2019Internal Communication Content and Channels Lead

    We appreciate you taking time to share feedback. We’re disappointed about your feelings on work / life balance. It’s something we believe in and do everything possible to help people maintain a healthy balance, as the well-being of our people is paramount. We’d encourage you to raise ...

    Show More
  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for less than a year

    Pros

    Growing, fast paced. Lots of opportunities to grow.

    Cons

    A lot of changes if part of an acquisition.

    Crown Castle2019-06-06

    Crown Castle Response

    June 10, 2019Internal Communication Content and Channels Lead

    Thank you for taking the time to share your views with us. You’re right – with growth comes a little bit of change! We appreciate your positive outlook. You can always share more with us during one of our regular Company Conversations or through our Intranet.

  6. Helpful (5)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Asset Integration Technician in Canonsburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crown Castle full-time for more than 5 years

    Pros

    Great People (co-workers) Kick-off meetings are great (usually big and somewhere other than the office) Employee events provided by the company are fantastic Health Insurance wasn't bad Number of Paid Days Off Free Coffee Great Facilities Gives half days off around Holidays

    Cons

    Quick to cut employees without warning. Pay was on the low end when you got farther into your career

    Crown Castle2019-05-22

    Crown Castle Response

    May 30, 2019The team at Crown Castle

    We appreciate your review and are glad that you enjoyed your time at Crown Castle. Thank you for highlighting the variety of benefits that we offer – it’s an area we’re proud of and are always looking to keep top-notch. We wish you the best of luck with your future career.

  7. Helpful (1)

    "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Great benefits. Work life balance is a plus.

    Cons

    Very high school and a bit sexist. Minority management is almost nonexistent. If you’re looking for career advancement then you must play the game.

    Crown Castle2019-06-17

    Crown Castle Response

    June 20, 2019Internal Communication Content and Channels Lead

    Thank you for taking the time to leave us a review. We’re glad that you feel we have great benefits and positive work / life balance. We promote a safe, inclusive work environment and don’t tolerate inappropriate behavior. We’d be grateful if you could raise any issues with your ...

    Show More
  8. Helpful (4)

    "Experiencing needed change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Strong growth industry (Crown is situated nicely to profit), friendly co-workers and results driven

    Cons

    Experiencing cultural/process/business change that is uncomfortable for some employees. Rapid growth takes time to integrate.

    Advice to Management

    Over communicate, many employees want to hear the "why" behind the things Crown is doing. Highlight small wins and course correction. Show employees that they are being heard and where there feedback has implemented changes. Continue to focus on long term goals and strategies and do more to align that with individual contributors day to day tasks.

    Crown Castle2019-05-14

    Crown Castle Response

    May 28, 2019The team at Crown Castle

    We appreciate you taking the time to share your views on Crown Castle. Our combination of friendly work environment and results-driven approach is one of the things that we believe makes us a great place to work – so thanks for sharing that. We are also continuing to work on communications ...

    Show More
  9. Helpful (6)

    "Optimistic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Total benefit package, working parent flexibility, company trending with technological advances so we stay ahead of the curve and lead in the nation to support the revolution of 5g.

    Cons

    Among the employees, not leadership, it feels as if we have lost our footing with culture and priorities. Culture is dependent on everyone upholding our standards but through the multiple acquisitions the message doesn't seem to have translated well.

    Advice to Management

    Critical for leadership team to reconnect with individual contributors. If the business result is the most important goal, what are the checks so we don't turn into the next boeing, putting results over everything else. Look back at the latest set of company questions and make sure the answers were clear and concise, not glossed over.

    Crown Castle2019-05-08

    Crown Castle Response

    May 11, 2019The team at Crown Castle

    Open and honest feedback is a key part of our culture, so we appreciate you sharing your views. We believe we have good benefits and are always reviewing them to ensure they work for people, whatever their needs. Our culture, focused on our B3 values, is key to our business success ...

    Show More
  10. Helpful (10)

    "Company Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crown Castle full-time for more than 5 years

    Pros

    Good Time off- Not stressful work- Not much out of hours

    Cons

    Company grew quicker then it can keep up with. Will be going thru numerous negative changes before it figures out how to continue to succeed. A lot of Senior executives leaving due to the changes.

    Crown Castle2019-05-17

    Crown Castle Response

    May 30, 2019The team at Crown Castle

    Thank you for sharing your opinions. We appreciate your view that we offer good PTO. It’s part of a suite of competitive benefits we offer to all of our people. Our ongoing success has driven rapid growth in our company, and we know there’s more we can do to help our employees thrive ...

    Show More
Found 305 reviews