Crown Castle Reviews | Glassdoor

Crown Castle Reviews

Updated March 15, 2019
278 reviews

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3.6
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Crown Castle CEO Jay Brown
Jay Brown
106 Ratings

Employee Reviews

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Pros
  • "Great Work Life balance, Management that truly cares" (in 28 reviews)

  • "Great benefits, fair compensation, nice environment" (in 36 reviews)

Cons
  • "Work life balance can be challenging when workload increases" (in 11 reviews)

  • "No full time work from home/telecommute option" (in 14 reviews)

More Pros and Cons

  1. Helpful (3)

    "Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crown Castle full-time

    Pros

    Great company to work for if you're interested in the telecommunications industry, finance, tower construction, antenna compliance.

    Cons

    strictly 9-5 job. Little growth opportunity

    Crown Castle Response

    Mar 1, 2019 – The team at Crown Castle

    We appreciate your feedback. We strive to be a great company and are glad you enjoyed the time you spent with us. We’ll share your feedback on career growth with our Learning team. While we work hard... More


  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensing
    Current Employee - Licensing
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time (More than a year)

    Pros

    Good pay, good benefits, management listens

    Cons

    Too many pointless meetings often

    Crown Castle Response

    Mar 15, 2019 – Internal Communication Content and Channels Lead

    We appreciate your feedback and love hearing from our people! We agree that we have very competitive pay and benefits – it’s how we’re able to develop and keep such talented people. Our Smart & Fast... More

  3. Helpful (1)

    "Wonderful Culture but values seem to be diminishing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager
    Former Employee - Program Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Crown Castle full-time (More than 5 years)

    Pros

    Teams, Flexibility, Culture, Collaboration, Beautiful Offices

    Cons

    Slow to implement change, outdated systems, growing sense of frustration, transparency in vision diminishing

    Advice to Management

    Remove roadblocks from innovation and efficiency.

    Crown Castle Response

    Mar 15, 2019 – Internal Communication Content and Channels Lead

    Thank you for your review. Thank you for your comments on the quality of our people and their collaborative nature. Our B3 values are what makes our culture so great here at Crown. Our Smart & Fast... More


  4. Helpful (9)

    "Steady Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Real Estate Account Analyst
    Current Employee - Real Estate Account Analyst
    Approves of CEO

    I have been working at Crown Castle full-time

    Pros

    Benefits; 401k and company match

    Cons

    Management, advancement opportunities are not there, unable to work from home in most departments even though they are a telecommunications company - policy is not there or across the board which makes it unfair

    Advice to Management

    Middle management seems to be lacking in a few areas I have worked in - B3s are non existant in their management skills. Upper management constantly talks about the culture but it is not realized as it once was; it has been lost through middle management and is almost non existant in some departments. Crown let's managers decide work from home policy among other things so some departments are far more strict than others and are not desirable to work in. Overall, Crown is getting more corporate and less concerned with the employees that were their number one resource.

    Crown Castle Response

    Mar 18, 2019 – VP Internal Communications

    Thank you for sharing your views on our business. Constructive feedback like this is an important tool in helping us continuously improve.

    Great management is key to driving our future success... More


  5. Helpful (1)

    "I love working for this company and the leaders that enable their employees to succeed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Real Estate Specialist in Houston, TX
    Current Employee - Real Estate Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time (More than 3 years)

    Pros

    Family oriented values are at play.

    Cons

    B3 values seem to be on the way out as internal communications have been pushing smart and fast.

    Advice to Management

    Get back to our roots of the B3 values. We can be customer obsessed via the B3 model. B3s encourage us to be smart and fast!

    Crown Castle Response

    Feb 27, 2019 – VP Internal Communications

    Thank you for taking the time to leave a review. I’m glad that you love working here – I feel exactly the same. I appreciated your thoughtful comment around our values and Smart & Fast. Regarding... More


  6. "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crown Castle full-time

    Pros

    Fair and balanced work life

    Cons

    None I can think of

    Crown Castle Response

    Mar 1, 2019 – The team at Crown Castle

    Thanks for the review. We loved reading that Crown Castle is a great place to work and that you’re able to maintain a healthy work / life balance. Please keep the feedback coming – you can share... More


  7. "Project Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator
    Current Employee - Project Coordinator
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Crown Castle full-time (Less than a year)

    Pros

    Work life balance. Hours worked do not matter as long as you work your 8 hours a day. Flexible schedule

    Cons

    A lot of ambiguity and change

    Crown Castle Response

    Feb 26, 2019 – The team at Crown Castle

    Thanks for your feedback. We’re happy that you’ve been able to find a flexible schedule that works for you. As with many businesses, we are constantly changing as we seek to innovate and deliver a... More

  8. Helpful (1)

    "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time (More than 5 years)

    Pros

    Great benefits, fair compensation, nice environment

    Cons

    None, none. None none none

    Crown Castle Response

    Feb 26, 2019 – The team at Crown Castle

    We appreciate you taking the time to share your views. We always strive to provide great benefits and a great place to work, and we’re glad that you’ve experienced that. Please keep the feedback... More


  9. Helpful (1)

    "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment to work in, good co-workers, good management

    Cons

    Slow to get you your needed programs

    Crown Castle Response

    Feb 1, 2019 – Internal Communication Content and Channels Lead

    We appreciate you taking the time to share your opinion with us. We share your view that we have a great environment, co-workers, and management. Don't forget, you can continue to communicate your... More


  10. Helpful (4)

    "Staying until they drag me out...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time (More than 10 years)

    Pros

    Dynamic environment, great people and excellent benefits

    Cons

    Too much talk not enough action. Hate personal reviews....STOP

    Crown Castle Response

    Jan 23, 2019 – Internal Communications Manager

    Thanks so much for your feedback! It’s awesome to see how much you love working for Crown Castle. We agree that we’ve got some pretty great colleagues, and we work hard to provide excellent benefits... More