Crown Castle Reviews

Updated Jul 4, 2020

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3.6
64%
Recommend to a Friend
83%
Approve of CEO
Crown Castle CEO Jay Brown
Jay Brown
166 Ratings
Pros
  • "Great benefits, solid culture, caring co-workers, great product at the right time(in 46 reviews)

  • "Great team that supports a work/life balance(in 38 reviews)

Cons
  • "Work life balance can be difficult during peak customer activity periods(in 15 reviews)

  • "There is almost zero diversity in the workforce and upper management(in 15 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (16)

    "So happy to be here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Real Estate Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    I came from a company that was truly toxic, where the management team were bullies and did not care about their employees. Where people worked long hours, had no work/life balance, were micromanaged and constantly felt that their manager or executive team was out to get them. Crown Castle is the COMPLETE opposite of it. The executive management team at Crown CARES about what is going on at the individual level. One example of this and how they take time out every 3 months to take questions from the employees (ranging from technical questions to benefits to even asking for school debt repayment) and address them as fast as they can. Trust me, Crown is not how some of these comments describe it to be. The company has grown a lot and of course there are some growing pains that come along. The company is on track to only improve and get better. I believe that some of these negative comments are stemming from people who don't adapt to change well and instantly blame the entire company for their frustration when perhaps it could be resolved by discussing with their manager /director etc. or by taking a step of action to resolve the issue at hand. Crown is amazing. Our CEO is so down to earth and truly cares about IC. The company has invested lots of money in technology and development opportunities so that people can work more efficiently and grow in their careers. I have been blown away by the kindness of the people here and how willing they are to help you in whatever you need. Work like balance is great. Work schedule is flexible. The benefits are fantastic. I am grateful to be working here.

    Cons

    It can be difficult at times for contractors to find full time positions which can be disheartening for contractors because they want to work for Crown full time as they see what a great company it is. Sometimes the interview process can take too long.

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    Crown Castle Response

    October 4, 2019The team at Crown Castle

    Thank you for your positive review of what it's like to work here at Crown Castle. We're glad you're having a positive experience working here. Please continue to contribute your feedback and ideas via our Company Conversations and intranet, We appreciate you taking the time to share your thoughts with us.

  2. "Great Company to work for. Hidden secret in the industry!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Director in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Great culture and continues to improve internally. Crown Castle leadership cares about it's employees.

    Cons

    People that have been there through acquisition have a hard time with change.

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  3. Helpful (13)

    "Used to Love it"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Information Technology in Canonsburg, PA
    Doesn't Recommend
    Positive Outlook

    I have been working at Crown Castle full-time for more than 10 years

    Pros

    Great pay, benefits and the "golden handcuffs"

    Cons

    There is far too much shifting in the company with constant reorgs that make no sense and aggressive initiatives that put the cart before the horse. You can't go to management because they have a tendency to retaliate by excluding you from growth and opportunities. There are also far too many politics and in the end it is the same people making the same bad decisions.

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  4. Helpful (1)

    "I love my job & love the people I work with."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Emerging Leaders Program in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Great pay, fantastic benefits, & great culture.

    Cons

    The stable business model of the REIT covers up too many business mistakes

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  5. Helpful (4)

    "Crown Castle is just another telecom utility"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fiber Engineer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crown Castle full-time for more than 8 years

    Pros

    a pay check and benefits

    Cons

    Crown Castle has finally become a big utility – slow, bureaucratic, over-priced and loaded with average senior leaders and middle managers. The company is now characterized by zero creativity; constant re-orgs with no benefit to the employee/customer/shareholder; buddy-buddy management; limited growth opportunities for ethical front-line employees and individual contributors. Crown Castle is like a battleship – They couldn’t turn around quickly if the company’s life depended on it. Employees get promoted based on who they suck up to or sellout to. Lastly, don’t speak up or try to make any positive changes, you will only get your hand slapped by management and moved to the back of the line.

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  6. Helpful (1)

    "Amazing Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Performance in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Great benefits, solid culture, caring co-workers, great product at the right time.

    Cons

    Lots of organization change recently

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  7. Helpful (2)

    "Crown Castle Jobs"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Project Manager in Canonsburg, PA
    Recommends
    Approves of CEO

    I have been working at Crown Castle full-time for more than 3 years

    Pros

    Opportunity, Salary, Training, Growth, Benefits, Work/Life balance.

    Cons

    If you arent self motivated, you can get left behind.

  8. Helpful (2)

    "Great company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than 3 years

    Pros

    I love working here, you are not overworked or bored. I don't feel stressed out coming into work and work load always feels manageable. If there is an IT problem this company is very quick to fix it. They value me and want the best for my career and want me to get promoted if I deserve it. We receive a bonus annually, good economy or not. The pay is competitive and your salary will go up yearly. I am never here past 6. Health benefits are amazing! There is no drama, it seems to get nipped in the bud quick. Amazing CEO who genuinely cares about us. I met him and he is so down to earth and very personable.

    Cons

    The only cons I can think of is probably management training. There is not enough training for managers, and I don't mean pointless videos. I am talking about how to manage a team and be fair. I think the expectation can get very high and I think its reasonable but I don't want to find out what happens if they are not met.

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  9. Helpful (2)

    "Employee Focused"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for less than a year

    Pros

    -Solid CEO who genuinely cares about employees -transparent management team -industry leading 401K program -solid medical benefits -annual raises -office snacks -sound business model

    Cons

    Tower side of the business still learning the fiber/lit network side of the business needs to attain more fiber network either through acquisition or taking on unfavorable deals in order to grow network in metro areas/secondary markets

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  10. Helpful (1)

    "Great work environment with great co-workers."

    5.0
     
    Recommends

    I have been working at Crown Castle

    Pros

    I like the company mission

    Cons

    Not much to complain about in my area

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Found 360 reviews