Crowne Plaza Hotels & Resorts Reviews | Glassdoor

Crowne Plaza Hotels & Resorts Reviews

Updated February 23, 2017
240 reviews

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240 Employee Reviews

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Pros
  • Free food, pretty reasonable pay, flexible hours (in 9 reviews)

  • great place to grow and develop (in 7 reviews)

Cons
  • Upper Management had bad communication skills (in 12 reviews)

  • Women were expected to wear heeled shoes whilst standing behind a counter for long hours with rarely any breaks (in 10 reviews)

More Pros and Cons

  1. "Great Entry Level Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay, lots of hours available, great training

    Cons

    Must work weekends and nights


  2. "Accounts Receivable"

    Star Star Star Star Star
    Former Employee - Accounts Receivable in Houston, TX
    Former Employee - Accounts Receivable in Houston, TX

    I worked at Crowne Plaza Hotels & Resorts (More than 3 years)

    Pros

    half price lunch for employees/monthly meetings with finger food provided and discount on hotels

    Cons

    Traffic during Rodeo time is very bad, employees are not treated fair


  3. "Room to Learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Atlanta, GA
    Former Employee - Front Desk Agent in Atlanta, GA
    Recommends
    Neutral Outlook

    I worked at Crowne Plaza Hotels & Resorts (Less than a year)

    Pros

    Got to cross train in PBX and Front Desk.

    Cons

    Upper Management had bad communication skills . Hotel was older and going through renovations so the customers lashed out even though we tried our best to accommodate them.

    Advice to Management

    Motivate and Inspire your employees. Give them time to vent after dealing with customer retention and conflict.


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  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Server in Houston, TX
    Former Employee - Restaurant Server in Houston, TX
    Recommends
    Positive Outlook

    Pros

    Worked as a server in the Hotel restaurant. Great experience and friendly coworkers

    Cons

    Unorganized management. Schedule was always odd. Would call people in to work doubles even though they were not scheduled.

    Advice to Management

    Find better management


  6. Helpful (1)

    "a good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Manager in Cincinnati, OH
    Current Employee - Restaurant Manager in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time (More than a year)

    Pros

    the people become your family, there is a free lunch every day, great for those who like customer service.

    Cons

    pay sucks especially for the work, there is a lot of turnover and negativity throughout the whole building. everyone wants to leave

    Advice to Management

    hire better employees that do their job and make the whole experience a more positive one.


  7. "Crowne Plaza in Baton Rouge, Louisiana"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook

    I worked at Crowne Plaza Hotels & Resorts full-time (More than a year)

    Pros

    The only pro is that you'll have some amazing coworkers that'll become your family for life. Management is a no go. It's terrible.

    Cons

    These people are the worst. They don't pay people a living wage and you work 40 hours in two days. No insurance is offered, only Aflac and the owners go through your personal belongings, looking for cellphones, to fire you. Free lunch but most times, its pig slop and 2 weeks old from a banquet event.

    Advice to Management

    Get it together and learn how to treat people like human beings instead of cattle and slaves. You don't own anyone.


  8. "okay"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    free meal nice supervisors, nice guests

    Cons

    low pay, low pay, low pay


  9. Helpful (1)

    "Average company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in San Diego, CA
    Former Employee - Sales Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Crowne Plaza Hotels & Resorts full-time (More than a year)

    Pros

    Great hotel employee travel benefits - IHG has hundreds of hotels with some really low rates.
    Large brand and well known reward system

    Cons

    Crowne Plaza's are really neglected under the IHG brand while I was there. Very poor assistance from the National Sales Team. Some training but its all very basic for very new sellers - nothing to help advance experienced sellers.
    Consistently Crowne Plazas tend to be run down and not updated regularly. We were expected to compete with Marriott and Sheratons but our hotel could not compete with the quality of other properties.

    Advice to Management

    Hotel refresh is needed across the board. Stronger support from the national sales team on working with accounts and helping us get our foot in the door.


  10. "Crowne plaza foster city not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in San Mateo, CA
    Current Employee - Front Desk Clerk in San Mateo, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time (More than 10 years)

    Pros

    Free food, free parking. It's close to where I live. I have good friends here.

    Cons

    Terrible pay!!!! Low low low low!! Pay sucks !! They take advantage of you. Managers are so rude

    Advice to Management

    We need a raise. The managers at the Crowne Plaza Foster City need to respect their employees more. Stop treating employees like they don't matter.


  11. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time

    Pros

    Great company that cares about its employees. I feel safe in my job and like I have room to grow within the company.

    Cons

    We aren't given any parking we have to pay for parking on our own. Not that big of a deal but it is the only con I can think of.



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