Crowne Plaza Hotels & Resorts Reviews | Glassdoor

Crowne Plaza Hotels & Resorts Reviews

Updated November 14, 2017
286 reviews

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286 Employee Reviews

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Pros
  • Free food, pretty reasonable pay, flexible hours (in 9 reviews)

  • great place to grow and develop (in 8 reviews)

Cons
  • Upper management is too wishy washy about things (in 14 reviews)

  • Women were expected to wear heeled shoes whilst standing behind a counter for long hours with rarely any breaks (in 12 reviews)

More Pros and Cons

  1. "houseman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crowne Plaza Hotels & Resorts part-time

    Pros

    easy work and good management

    Cons

    low wage, schedule can be hectic


  2. "Management Knowledge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front of House in Phoenix, AZ
    Current Employee - Front of House in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time (Less than a year)

    Pros

    Working for Crowne Plaza has been an honorable experience. Having managers who know about their job is helpful. There is not a question that I cant ask that wont get attended too. Having a friendly staff helps out a lot too.

    Cons

    Waiting for elevators, not wanting to disturb the guests.

    Advice to Management

    Nothing, management has been very pleasant with assistance.

  3. "Director of housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Crowne Plaza Hotels & Resorts full-time

    Pros

    General manager is awesome he knows his work

    Cons

    Would not buy enough supplies. Some department managers did not know what to do

    Advice to Management

    Buy supplies needed and hire real department manager that know what they are doing


  4. Helpful (1)

    "Six Years at the Crowne Plaza"

    StarStarStarStarStar
    Former Employee - Concierge in Portland, OR
    Former Employee - Concierge in Portland, OR
    Recommends
    Positive Outlook

    I worked at Crowne Plaza Hotels & Resorts full-time (More than 5 years)

    Pros

    I worked as a Front Desk Agent and was then promoted to Concierge at the Crowne Plaza Portland Downtown Convention Center, OR. Altogether I was there for six years. There was so much to love about this property: I loved my guests, my co-workers, and management was terrific. Lots of extra trainings (First Aid, CPR, etc.), team building, employee appreciation parties, etc. The GM is a real Rockstar, I loved him. My own boss, the Front Office Manager, was a remarkable woman, can't say enough great things about her. The location was great, parking sometimes challenging (not enough parking when things got busy, had to park blocks away.) Lots of interesting guests, lots of great events in house. I loved being the Concierge at the C.P., always so much going on downtown and fun to share this with my guests! I still think of it as "my hotel" whenever I drive by.

    Cons

    1) Pay is good for a young person who lives at home, but not for an adult paying off a mortgage. At the end of my six years, I earned $12.75 an hour. Raises were given in increments of .25 per year. 2) Concierge Team needs different uniforms from the Front Desk Agents. 3) Not enough FD Agents during our busy times and as a result, there was a big problem with retention of Front Desk Agents when I was there - the work could be intense during our busy seasons and the pay was inadequate for the intensity and abuse we received from angry guests. 4) When FD Agents quit, which was often, management had the Concierge Team work the FD and this got old very quickly (we're talking weeks and months.) 5) The Concierge position is being phased out, replaced by special information kiosks. This is great for some guests, but a real shame for others. Having a Concierge is so classy!

    Advice to Management

    Reward employee loyalty - Have HR meet occasionally with longtime employees to discuss career movement within your organization. I would have loved moving to Sales!


  5. "Abby"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    They are good with service

    Cons

    They don't have enough people

    Advice to Management

    You should keep up the hard work


  6. "Restaurant Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Supervisor in Addison, TX
    Current Employee - Restaurant Supervisor in Addison, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time (Less than a year)

    Pros

    Flexible hours and the flexibility to build your own team at your discretion.

    Cons

    every department does basicly whatever they want and the management doesnt really know what they are doing.

    Advice to Management

    The corporation should consider changing the GM of the Crowne Plaza near the Galeria


  7. "Woes of franchises"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crowne Plaza Hotels & Resorts full-time

    Pros

    Worked with a pretty cool team in my department.

    Cons

    Benefits were ok, kind of expensive for my wage. This was a franchise property so it could have been a factor.

    Advice to Management

    There is this idea that managers in general (in the corporate world) don't need evaluation, but they do! Not only by superiors but by their employees as well. If not you end up with a mediocre managing team.

  8. "its a great place to work and start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in San Pedro, CA
    Current Employee - Bartender in San Pedro, CA
    Recommends
    Positive Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time (Less than a year)

    Pros

    its a great pay and you also get good benefits!

    Cons

    so far i haven't found anything wrong with this company


  9. "line cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in San Diego, CA
    Former Employee - Line Cook in San Diego, CA

    I worked at Crowne Plaza Hotels & Resorts full-time (More than 5 years)

    Pros

    get free food ,cintas uniforms.

    Cons

    got a .50c raised after six years working there


  10. "Crowne Plaza Foster City"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Foster City, CA
    Current Employee - Front Desk Agent in Foster City, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time (More than 5 years)

    Pros

    Benefits, close to home, regular employees nice

    Cons

    Management is rude, not friendly, hypocrites. Especially HR, Managers

    Advice to Management

    Be more friendly with everyone , RESPECT!! There is no respect from the managers here


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