Crum & Forster Reviews | Glassdoor

Crum & Forster Reviews

Updated March 2, 2017
64 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Approve of CEO
Crum & Forster Chairman and Chief Executive Officer Marc J. Adee
Marc J. Adee
18 Ratings

64 Employee Reviews

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  1. "Operations Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crum & Forster full-time (Less than a year)

    Pros

    Great stress free, supportive work environment. Excellent time off benefits for family time.

    Cons

    Salary a little light, but benefits balance that.

    Advice to Management

    Management is great.


  2. "Open office culture is not really the case"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Crum & Forster full-time

    Pros

    -cafeteria was more than adequate
    -beautiful office space

    Cons

    -HR policies depend on your manager
    -sloppy chain of command on projects
    -manager undermined me meeting deadlines on multiple occasions
    -IT support / training was almost nonexistent

    Advice to Management

    get rid of sour apples in your management pool


  3. "Travel Insured International Customer Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Glastonbury, CT
    Current Employee - Customer Care in Glastonbury, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crum & Forster full-time (More than a year)

    Pros

    The people, for the most part, are wonderful to be with during a work day. Most people are genuinely happy to be there and care about their jobs. My managers provide plenty of guidance and opportunities to take on more responsibilities.

    I feel that the benefits are very competitive and as a parent with little ones, they are VERY flexible when I need to move things around.

    Company seems to be growing and there are definitely opportunities to grow with them.

    Cons

    There are some people with the same job title and salary that just don't do their share of the work, not only that, the share they do complete, they do with a bad attitude and lackluster performance. Management doesn't seem to hold these people accountable and it can be frustrating to know you are making the same as someone who is just getting by doing the bare minimum. These employees have learned they can get away with it with very little accountability so they don't have any real motivation to get it together.

    The pay could stand to be a little better but with how flexible they are, I count my blessings.

    Advice to Management

    Even when short staffed, there has to be some method for handling employees who clearly don't care about their jobs. Moral is important in a call center.


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  5. "Operations Mangement needs serious review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Houston, TX
    Current Employee - Underwriter in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Crum & Forster full-time (More than 10 years)

    Pros

    The people I work with are great and we lean on one another for support. The company encourages and supports volunteering in the community.

    Cons

    Operations department has too many captains which causes each division of operations to have different rules. People who work hard are rarely recognized, instead the praise goes to 'the team'. The systems we work in are outdated! The processors and underwriting assistants are grossly underpaid. The bonus program is treated like a secret society, you never know who the bonuses go to which leads many to believe they are given out to 'friends' of management. Slackers are rarely reprimanded which has massacred moral in the office in ALL departments. Workload is heavy and the team is constantly pressured to meet deadlines. NO organized training structure for ANY position. No BONUS unless you are buddy, buddy with middle management. Promotions are not always handled properly. Favoritism has reached a new high in this office.

    Advice to Management

    If Marc Adee was able to have an in depth conversation with all the employees of the Houston office he would be mortified at the things that have been going on here. The pay is NOT competitive!!!!!!! I've been here a long time and the people in operations work hard and the majority of them deserve more money! You need to have people in supervisor/management positions that are well trained, educated and know how to communicate. Your entire reporting structure needs to be revamped! Stop running the good people out and babysitting the slackers! In case I wasn't clear.....MIDDLE MANAGEMENT IS A NIGHTMARE!


  6. "Company you should consider"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President, Regional Underwriting Manager in Saint Charles, IL
    Former Employee - Assistant Vice President, Regional Underwriting Manager in Saint Charles, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Crum & Forster (More than a year)

    Pros

    Freedom to do your work

    Cons

    restructuring and Sr Mgt changes

    Advice to Management

    Be transparent


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Jersey City, NJ
    Current Employee - Manager in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crum & Forster full-time (More than 3 years)

    Pros

    Good benefits and employee experience. Management is accessible and approachable.

    Cons

    Nothing to reporting this category. The organization meets all of my personal and professional needs


  8. "Family Friendly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Hours and Benefits and Facilities

    Cons

    Micro management a a a


  9. "Internship at Crum and Forster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Java Developer in Morristown, NJ
    Former Employee - Junior Java Developer in Morristown, NJ
    Recommends
    Neutral Outlook

    Pros

    Provided housing and visa, lots of freedom within your work, tones of company invites to attend.

    Cons

    Not an very open environment, short staffed.

    Advice to Management

    My manager was always really busy so I never really got a chance to talk to her. I feel like maybe there should more focus on manager-intern mentorship and also more consistence between teams in terms of the intern program.


  10. "Employee Oriented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Joined the finance group in 2016. Company definitely has an employee oriented attitude. Finance group is a good group of people who put an emphasis on work-life balance.

    Cons

    Many of the systems could use updating.


  11. "Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Knowledgeable staff who are passionate about their role in the organization

    Cons

    Salaries below industry standard
    Disorganized and UN-Accountable Middle Management

    Advice to Management

    Cut some of the excess Middle Management and update your Product Lines to keep pace with developing markets



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