Crumbs Bake Shop Reviews | Glassdoor

Crumbs Bake Shop Reviews

Updated September 19, 2017
90 reviews

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2.4
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Edward M. Slezak
16 Ratings

90 Employee Reviews

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Pros
  • Free drink and food per shift, semi flexible schedule, easy work (in 6 reviews)

  • The people were great and it was an easy job (in 4 reviews)

Cons
  • The upper management was ignorant as far as helping customers and their employees (in 17 reviews)

  • There is no room for movement - no raises or promotions (in 6 reviews)

More Pros and Cons

  1. "District manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Crumbs Bake Shop full-time

    Pros

    Fun and family friendly. Lots of tasty treats.

    Cons

    Switching of upper management caused mixed signals and confusion


  2. "Easy job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crumbs Bake Shop part-time

    Pros

    Easy job, decent pay. Was pretty much on my
    Phone the whole time since it's pretty empty there during the day

    Cons

    It was empty so they went bankrupt and hired me only for a monrh

    Advice to Management

    Don't hire someone when the company is going bankrupt

  3. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crumbs Bake Shop part-time

    Pros

    nice people worked there so that was cool

    Cons

    minimum wage is not a lot so i was poor


  4. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Arlington, VA
    Former Employee - Team Lead in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop part-time (More than 3 years)

    Pros

    Nice Mom and Pop feel before they went public.

    Cons

    After going public QA went down the drain, the bakery was making inferior product, major turnover and loss of customers.

    Advice to Management

    Restructure everything back to the way it was....


  5. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Crumbs Bake Shop part-time (More than 3 years)

    Pros

    Great safe, easy recipes, and the smell of cupcakes

    Cons

    Small working spaces so limited jobs


  6. "Went out of business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Crumbs Bake Shop full-time (More than a year)

    Pros

    Customers were often friendly and sometimes tipped.

    Cons

    Corporate implemented top down policies that didn't work in smaller stores or kiosks outside of NYC. Sales goals were always unobtainable as they were based off of sales from when the stores first opened and cupcakes were cool.


  7. "Upper Management was terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Ridgewood, NJ
    Former Employee - Team Leader in Ridgewood, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop part-time (More than a year)

    Pros

    I had a great experience meeting new people and co-workers

    Cons

    The upper management was ignorant as far as helping customers and their employees

    Advice to Management

    Create a more conducive work environment for all employees involved, and listen to your employees as well.

  8. "Pretty Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Freehold, NJ
    Former Employee - Sales Associate in Freehold, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop part-time (More than a year)

    Pros

    I worked at Crumbs for just over a year; from opening day at my local mall to the day Crumbs announced bankruptcy. Overall it was a pretty fun learning experience for a high school student saving up for college. It's a unique type of retail job that isn't too strenuous but a good start for anyone looking to go into culinary. My managers were understanding of my school/personal life and schedule so it was managable. Plus you get to try all the cupcakes.

    Cons

    Retail position isn't as hands-on as you would expect if you're looking to go into culinary.


  9. "Great job, low pay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crumbs Bake Shop part-time

    Pros

    Building relationships with customers, great people to work with! you get to be around cupcakes, coffee and ice cream all day!

    Cons

    This is part of a food industry chain, customers sometimes don't understand why NO RETURNS are a known rule so you'll get the occasional upset customer that likes to make a scene for free items. Also, you could be working there 5 years and the pay will still be low. There is no room for advancement. And even if you work overtime, they will not pay you for it!


  10. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Upbeat quick paced environment
    -Get to meet & help many people

    Cons

    -They cut a lot of hours for associates, some as little as 6 hours a week
    -Ever changing rules and requirements

    Advice to Management

    Can't say much in terms of advice because since working there, they've closed most, if not all stores in NJ, filed for bankruptcy, & is now runned by someone else.


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