Crumbs Bake Shop Reviews | Glassdoor

Crumbs Bake Shop Reviews

Updated December 7, 2016
84 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Edward M. Slezak
14 Ratings

84 Employee Reviews

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Pros
  • Free Coffee and one free baked item during every shift (in 8 reviews)

  • Free drink and food per shift, semi flexible schedule, easy work (in 6 reviews)

Cons
  • Upper management looked for reasons to come down on teams (in 15 reviews)

  • There is no room for movement - no raises or promotions (in 6 reviews)

More Pros and Cons

  1. "Pretty Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Freehold, NJ
    Former Employee - Sales Associate in Freehold, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop part-time (More than a year)

    Pros

    I worked at Crumbs for just over a year; from opening day at my local mall to the day Crumbs announced bankruptcy. Overall it was a pretty fun learning experience for a high school student saving up for college. It's a unique type of retail job that isn't too strenuous but a good start for anyone looking to go into culinary. My managers were understanding of my school/personal life and schedule so it was managable. Plus you get to try all the cupcakes.

    Cons

    Retail position isn't as hands-on as you would expect if you're looking to go into culinary.


  2. "Great job, low pay..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crumbs Bake Shop part-time

    Pros

    Building relationships with customers, great people to work with! you get to be around cupcakes, coffee and ice cream all day!

    Cons

    This is part of a food industry chain, customers sometimes don't understand why NO RETURNS are a known rule so you'll get the occasional upset customer that likes to make a scene for free items. Also, you could be working there 5 years and the pay will still be low. There is no room for advancement. And even if you work overtime, they will not pay you for it!


  3. "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Upbeat quick paced environment
    -Get to meet & help many people

    Cons

    -They cut a lot of hours for associates, some as little as 6 hours a week
    -Ever changing rules and requirements

    Advice to Management

    Can't say much in terms of advice because since working there, they've closed most, if not all stores in NJ, filed for bankruptcy, & is now runned by someone else.


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  5. Helpful (1)

    "Yikes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free drink and food per shift, semi flexible schedule, easy work.

    Cons

    upper management cares little for workers often making choices that won't work in the store. provide little help for store management

    Advice to Management

    listen to store management, and treat all employees better, know what's going on within the company,


  6. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crumbs Bake Shop (More than a year)

    Pros

    Product was amazing and consistent in NY.
    Store teams were positive regardless of what the home office was throwing at them.

    Cons

    Internal customer was not a priority.
    Too much miscommunication from the over staffed departments in the office.
    Upper management looked for reasons to come down on teams.


  7. "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None that I can think of

    Cons

    Upper management was a nightmare to work with. Openly misogynistic, and an overall lack of respect for their employees.

    Advice to Management

    Listening to your FOH staff would go a long way in finding solutions that would work, rather than making decisions based out of thin air.


  8. "Team Lead at Crumbs"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    After working as a store associate as a college job, I was able to briefly work as a Team Lead (asst. manager) until the store closed

    Cons

    I was notified that the store would be closing two days prior and was out of a job.


  9. "ASM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM
    Former Employee - ASM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crumbs Bake Shop full-time (More than 3 years)

    Pros

    They got rid of the ASM while I was working so I was offered a promotion to store manager. That was the only pro.

    Cons

    Forced to sell old, potentially unsafe product. Consistently replaced staff at a lower pay rate every year I was there.

    Advice to Management

    Too late for that


  10. "Great for students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in King of Prussia, PA
    Former Employee - Sales Associate in King of Prussia, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Crumbs Bake Shop part-time (More than a year)

    Pros

    Free cupcake every shift
    Discounted products
    Chill environment
    Opportunities for promotions
    Good pay for first job
    Customer service experience
    Friendly enviroment

    Cons

    Slow most days
    Management varies
    Hours aren't really flexible
    Company hierarchy is warped
    Paycheck comes slow
    Tips are distributed randomly

    Advice to Management

    Make it easier to close by having 2 ppl instead of one


  11. "Good job for student"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crumbs Bake Shop part-time (More than a year)

    Pros

    Somewhat flexible schedule. Meet new people. Employee discounts on store products.

    Cons

    Meet new people which can also be bad because of inconsistency. Low pay for the job. Store culture and attitude really depends on the manager and employees.



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