Crump Life Insurance Services Reviews | Glassdoor

Crump Life Insurance Services Reviews

Updated December 6, 2017
65 reviews

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2.4
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Brian Winikoff
19 Ratings

65 Employee Reviews

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Pros
Cons
  • Poor benefits, a culture that is stifling, really bad pay, no room for growth, no perks, no fun, no light-heartedness, no appreciation (in 4 reviews)

  • Absolutely no room for growth unless you are willing to endure years of monotony (in 5 reviews)

More Pros and Cons

  1. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Harrisburg, PA
    Current Employee - Analyst in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crump Life Insurance Services full-time (Less than a year)

    Pros

    Coworkers, compensation, employers, work/life, upward mobility.

    Cons

    vacation, ability to relocate, foreign business


  2. "Customer Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crump Life Insurance Services full-time

    Pros

    Wonderful place to work. Great People

    Cons

    No cons to think of. Enjoyed my time with the company

  3. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager
    Current Employee - Case Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crump Life Insurance Services full-time (More than 3 years)

    Pros

    They will see you this job as a “springboard” to other jobs, a starting point. They will tell you it’s no a call center. That you will make bonuses. Then reality sets in and you’re broke every pay day, working in a call center, making peanuts for pay. There’s very little room to grow at this company from this role.

    Cons

    Micromanaging has gotten really bad here and the job has become completely metrics driven. You don’t make their numbers, you’re a failure. The morale is very bad.

    Advice to Management

    Get over yourselves and get over your numbers. Bring the human element back to Crump. Your bonuses rely on us working like dogs and getting nothing in return so of course the numbers are going to be low. You know what motivates employees? MONEY. That’s it.


  4. "Upper Management takes no responsibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Harrisburg, PA
    Current Employee - Case Manager in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Crump Life Insurance Services full-time (More than 3 years)

    Pros

    Good team work within departments for specific accounts, Supervisors who truly care. Benefits are good.

    Cons

    Upper Management does not want to take any responsibility for the low morale and negative culture. All the blame gets passed down.


  5. "Watch Out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager
    Current Employee - Case Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Crump Life Insurance Services full-time (Less than a year)

    Pros

    Very fulfilling work if you believe that you are helping both the agent and the client.

    Cons

    Management works off of fear. One mistake could be your last.


  6. Helpful (4)

    "Please read prior to accepting employment - case management, commissions, licensing & contracting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Licensing & Contracting in Harrisburg, PA
    Current Employee - Licensing & Contracting in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crump Life Insurance Services full-time (More than a year)

    Pros

    The pay is what keeps people.

    Cons

    The work environment is what forces people out. Mental & physical health are more important.

    Advice to Management

    I am not simply a disgruntled employee. I don't write reviews but felt it was important to save others from an oppressive work environment. Crump continues to neglect appropriate staffing to meet work volumes. Productivity standards are unattainable. Supervisors lie in job interviews. It IS a call center. There IS high turnover. Talk time IS monitored. Quotas DO exist. Forgot to mention mandatory overtime. Actions speak louder than words in reference to training. Career candidates are told there's 6 weeks training. Looks great on paper. Information is presented but nobody is available to answer questions when doing the work bec they're on the phone or trying to reach unrealistic production standards. New hires are instructed to instant message questions but rarely get a reply. How is one to learn a job? They don't, & are made to believe they're lacking. Giving full attention to verbal communication with customers is Customer Care 101. Crump does the exact opposite. Processing other work while speaking with customers is encouraged. I am not alone. Morale is low. Middle management's hands are tied. The higher-ups need to put a budget together that addresses the impact on those that feed them. Profits aren't only about cutting costs & work quantity output. CUSTOMERS are the bottom line - internal employees & external agents. If cost cutting is the concern, it doesn't take a rocket scientist to understand the cost incurred from employee turnover. I wonder if BB&T is aware of Crump's inability to focus on the 'eight ball' or perhaps that is the very reason it continues.


  7. Helpful (2)

    "Make your employees feel like they matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Harrisburg, PA
    Former Employee - Case Manager in Harrisburg, PA
    Positive Outlook
    Disapproves of CEO

    I worked at Crump Life Insurance Services full-time (More than a year)

    Pros

    Lots of time off. Good place for single mothers . Honestly not much else. It took pulling teeth just to get them to buy us pizza

    Cons

    Micromanaged. Supervisors don't listen. Management is unfair. Work load is too high. They promise people promotions that are never going to happen

    Advice to Management

    I worked for Crump for a little over two years and saw numerous people come and go. This high turn over rate was only in my department. Management needs to ask themselves why that is.

  8. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Crump Life Insurance Services full-time

    Pros

    Lots of room for growth and opportunity

    Cons

    Poor management, pay does not equal workload


  9. "Personally building bridges putting out Corprate fires"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Counsel Advanced Markets in Bethesda, MD
    Current Employee - Senior Counsel Advanced Markets in Bethesda, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crump Life Insurance Services full-time (More than 3 years)

    Pros

    Collegial good team sharing in local group.compensation adequate good travel good conferences good bridging from carriers to independent sales force

    Cons

    Politics under the surface no chance of influencing the outcome of the direction of a project not a free flow of communication to build a concensus

    Advice to Management

    Listen to understand not to respond


  10. "Case Manager Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Crump Life Insurance Services full-time (Less than a year)

    Pros

    Good starting position for the company.

    Cons

    Management isn't aware of of everything that they should be.

    Advice to Management

    n/a


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