Crystal Cruises Reviews | Glassdoor

Crystal Cruises Reviews

Updated November 16, 2018
53 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Crystal Cruises President and CEO Tom Wolber
Tom Wolber
3 Ratings

Employee Reviews

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Pros
  • "Great benefits, including cruise benefits, fantastic employees and a great work place" (in 3 reviews)

  • "Today's Crystal provides a Corporate Culture that encourages leadership and creativity" (in 2 reviews)

Cons
  • "Very low pay for overworked reservation agents" (in 5 reviews)

  • "I was only 5 hours short from being "full time" and still had no benefits" (in 2 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Los Angeles, CA
    Current Employee - Reservations Agent in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Incentive Pay and Employee Benefits. Best Benefits I have seen in a long time. Work from home option

    Cons

    no reviews to mention as I am completly happy

    Advice to Management

    na


  2. "Opportunities galore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automation Specialist in Miami, FL
    Current Employee - Automation Specialist in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Crystal Cruises full-time (More than a year)

    Pros

    Job growth is the key here

    Cons

    Benefits could be a little better but improving

    Advice to Management

    Concentrate on developing the employees with incentives and training opportunities

  3. "In charge of sales for South Central USA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Houston, TX
    Former Employee - Regional Sales Manager in Houston, TX

    I worked at Crystal Cruises full-time (More than 10 years)

    Pros

    Sales _ my back ground for 30 plus years. Number 1 sales person for 14 straight years at last company. Also I Do now, and have done design work for many years as a side career

    Cons

    Only want part time work but I do enjoy helping people design their homes.

    Advice to Management

    Best way to reach me is by email


  4. "Thanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Miami Beach, FL
    Current Employee - Director in Miami Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crystal Cruises full-time (More than 3 years)

    Pros

    Awesome company with a great management team and corporate culture. Love the family feel and attitude It is like a start up company with legacy experience

    Cons

    Commute may be long depending on traffic but they are flexible with working from home which helps however surpass fast lane on the expressway is expensive so would be a great benefit if they covered the cost

    Advice to Management

    Keep the great Corporate Culture


  5. Helpful (1)

    "Great Company and Product...poor managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crystal Cruises full-time (More than 3 years)

    Pros

    The product is great and crew on the ships is wonderful making it an easy company to be proud of from the ship perspective. Good travel perks.

    Cons

    Terrible executive management, and works in silos. Bad communication. Not very employee centric shoreside. Low pay, and low growth opportunity.


  6. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Crystal Cruises full-time (More than 8 years)

    Pros

    Great benefits, including cruise benefits, fantastic employees and a great work place.

    Cons

    Depending where you live the commute can be a bit long.


  7. Helpful (1)

    "Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Agent
    Current Employee - Reservation Sales Agent
    Neutral Outlook
    No opinion of CEO

    I have been working at Crystal Cruises full-time (More than 3 years)

    Pros

    Travel benefits for family and friends

    Cons

    Very stressful environment especially in the call center. There is lack of proper communication internally especially with promotions. The call center agents sometimes are the last people to learn about promotions so you feel stupid when a travel agent calls and you have no idea what they talking about. General disorganization with new systems being introduced ever so often before fully integrating the organization's needs. Very low pay for overworked reservation agents.

    Advice to Management

    Work on internal communication. Introduce a sole river department. investigate why you have such a high labor turnover

  8. Helpful (4)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crystal Cruises full-time

    Pros

    Incredible culture that is very fast-paced. Everyone has a voice at the table. Management is open and willing to listen. Very smart leadership and colleagues work together instead of working against each other.

    Cons

    Too many meetings and there can be long hours. But that is every place I have ever worked...


  9. Helpful (2)

    "Many Ups and Downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Los Angeles, CA
    Current Employee - Operations in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crystal Cruises full-time (More than a year)

    Pros

    The People that work at Crystal LA know the product and have an understanding on how we have been the most successful Luxury Cruise Line. We know that it is a niche market and works very differently than a mass market cruise line.

    Cons

    Company was bought by Genting Malaysia and began to move company to Miami and most recently to Kuala Lumpur which has brought a sense of uncertainty in the Los Angeles Branch. Each department has a feeling that they are next to be relocated, which has caused a stressful work environment. They Implement computer systems before they are ready to go live which in turn causes delays in payments and disrupts day to day operations.

    Advice to Management

    Be open and Honest to your employees. Have a more open line of communications.


  10. "Crystal Cruises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Crystal Cruises full-time

    Pros

    Luxury Product and great people to work with.

    Cons

    Rapid growth and long hours required.