Crystal and Company Reviews | Glassdoor

Crystal and Company Reviews

Updated March 31, 2017
30 reviews

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Full-time Part-time

2.3
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James W. Crystal
14 Ratings

30 Employee Reviews

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  1. Helpful (2)

    "Associate Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Executive in New York, NY
    Former Employee - Associate Account Executive in New York, NY

    Pros

    Small Company
    Know Your Co Workers
    Competitive Pay

    Cons

    Benefits are average
    Pressured work environment

    Advice to Management

    Get with the times, relax a bit


  2. Helpful (1)

    "Temp to perm"

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Office Service Associate in New York, NY
    Former Employee - Office Service Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Every now and then we have catered events and even massages from HR

    Cons

    The regular set of Office Politics

    Advice to Management

    More employee reviews and easy on the dress code

  3. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Smithtown, NY
    Former Employee - Account Executive in Smithtown, NY
    Approves of CEO

    I worked at Crystal and Company full-time (Less than a year)

    Pros

    Good company to grow with. Opportunities for advancement. Good salary and benefits package.

    Cons

    A lot of overtime expected.


  4. Helpful (1)

    "Employees Don't Matter"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Crystal and Company full-time (More than 5 years)

    Pros

    Traditionally paid more than other brokers because the work environment was so terrible. They are no longer paying at an elevated rate

    Cons

    The worst working conditions in the insurance broker arena. The old management is gone, but the Crystal family remains...therein lies the problem. They conduct business in a manner which demonstrates their belief that employees are disposable.

    Advice to Management

    Treat employees with respect and your company will have a better chance of success. You already have difficulty attracting new employees and retaining the ones that you have. Soon you will be the only ones left...


  5. "Great atmosphere, great opportunity to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly environment
    Great opportunity to learn
    Good pay
    Approachable superiors
    Company with a great reputation

    Cons

    All is good...the only downside is some out of date software (old version of Internet Explorer isn't the fastest browser around)

    Advice to Management

    No complaints. While ranking/position seems to be a big thing, directors/senior directors/managing directors are always helpful and approachable to lower level employees.


  6. "Small Accountsize & Management Issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Houston, TX
    Former Employee - Director in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Salary & Benefits

    Cons

    Wearing a suit 5 days a week, year round is ridiculous!


  7. "decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Executive in New York, NY
    Current Employee - Associate Account Executive in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Crystal and Company full-time (Less than a year)

    Pros

    good people, good enviroment, good extra extracircular

    Cons

    awful training, not the best career progression

    Advice to Management

    better training

  8. Helpful (1)

    "The single most abusive work environment I've ever experienced."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crystal and Company full-time (More than 5 years)

    Pros

    Benefits (health, etc) are adequate.

    Cons

    This was the most hostile, disrespectful place I have ever worked. Everything revolves around the bottom line. If you're not bringing money in the door, you are treated like a second class citizen. Promotions, reviews and bonuses are entirely subjective and based entirely on who you know and who you suck up to. The executive management is like a 3 ring circus where each executive has an agenda, yet nothing ever gets decided. They fight among themselves and that hostility filters down to all employees.

    There is absolutely zero training available. You have to learn from your co-workers. Middle management is incredibly weak. They pile work on the lower level employees and expect them to "do more with less".

    Advice to Management

    There are one or two individuals in the most senior of positions in the company who are destined to drive every good and decent person out of the company. The owner needs to take a long, hard look at those individuals and realize what they are doing. The abusive behavior must stop.


  9. Helpful (1)

    "Top Broker and a Tough Broker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crystal and Company full-time

    Pros

    If you are new to insurance you'll learn more in 1 year then most brokers learn in 4 years

    Cons

    If you're not smart, articulate, hard-working, don't know how do the corporate ass kiss and aren't good at problem solving, this won't be a good experience for you. Your happiness will depend upon the division you're in, some divisions are wonderful, some are hell holes.

    Advice to Management

    More "supportive" one on one mentoring after the first year. Let new AE's in field offices know which resources to call in NY when they're stuck. Continue breaking down the silo culture of divisions. Work on the mid level managers in the divisions and the cities where you know the morale stinks.


  10. "Lack of structure and consistency."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crystal and Company full-time (More than 5 years)

    Pros

    Great people with a common goal to succeed in the insurance industry.

    Cons

    Success is mostly based on the "clicks" in the office. Many are awarded because of whom they socialize with, not their merits.

    Sloppy training process with time consuming system, but done differently between teams, yet management expects consistency. Lack of follow through with management regarding obstacles that needed to be address. Does not fare well for employee if he/she express issues/concerns.

    Advice to Management

    Management wants feedback, but when given you're crucified for expressing your issues/concerns. It would be best if management actually took action for the betterment of employee morale as opposed to pretending to be concerned and disregard it soon after.


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