CubeSmart Reviews | Glassdoor

CubeSmart Reviews

Updated November 20, 2017
183 reviews

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3.0
StarStarStarStarStar
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Christopher P. Marr
96 Ratings

183 Employee Reviews

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Pros
  • If you are lucky, a rent free apartment, (in 8 reviews)

  • Motivating work environment everyone is willing to assist at anytime to answer a question (in 8 reviews)

Cons
  • Top down company with upper management having little to no experience actually running a storage facility (in 14 reviews)

  • The district managers are not all on the same page, even though this supposedly has been addressed (in 13 reviews)

More Pros and Cons

  1. "Better options are available"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Austin, TX
    Former Employee - Store Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CubeSmart full-time (Less than a year)

    Pros

    Steady employment, dealing with some very pleasant customers.

    Cons

    Steady employment means working for low salaries, top-heavy management, must work on weekends.

    Advice to Management

    Try to remember that your employees have families and try to at least give them two consecutive days off on two weekends a month. Don't make it a choice between the job or their marriage....you'll lose in the end!


  2. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Detroit, MI
    Current Employee - General Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than a year)

    Pros

    Great culture, opportunities exist for advancement, ability and freedom to do the projects you want at your own pace, good mix of indoor and outdoor work, decent pay and awesome benefits.

    Cons

    There are often only 2-3 people employed at any given location and if you have a weak link then you're left picking up the slack.

    Advice to Management

    Just keep up the culture of recognition.

  3. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than a year)

    Pros

    I enjoy the sense of community in the company and the options to get help when needed. The benefits are great and they really push for moving up in the company. Its okay to seek help and advice when needed and they are working hard to create a really good work environment. They're always taking employee suggestions on how to improve what the individual stores have to do so they're really catering to as many people as they can.

    Cons

    There's usually only 2 people per store so moving around schedules can be a little difficult but there are so many people in the district you can look for help so it usually doesn't become a problem.

    Advice to Management

    Nothing, I very much enjoy working with this company.


  4. "Not that great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Denver, CO
    Current Employee - Store Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CubeSmart full-time (More than a year)

    Pros

    There are not any. This company used to have a great health plan but they switched to Cigna and that was the only pro.

    Cons

    Too many to list. First. Low pay. No opportunity to advance because unless you can sleep your way up. Bad upper management.

    Advice to Management

    They do not take anyone's advice.
    You shouldnt lie to employees and say there is room to grow with the company when you only want female managers.


  5. Helpful (1)

    "Senior Leadership Needs to Practice What They Preach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CubeSmart full-time

    Pros

    Great people, fun culture, good pay. Most people are eager to act as a team and support you. Flexibility as needed is nice.

    Cons

    Senior leaders are a bit clunky and out of touch. They can be difficult to work with and difficult to please. They push a culture of engagement on everyone, yet walk right by you without so much as a “hello.”

    Advice to Management

    Lighten up. Trust people to do the jobs you hired them to do. Everyone is Human, perfection is not realistic.


  6. Helpful (2)

    "Working for cubesmart will make you forget about yourself and you needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CubeSmart full-time

    Pros

    Dealing with customers and building a rapport.

    Cons

    Having a District Manager that constantly use vulgar words over the phone..
    Having a District Manager that constantly belittle you as a employee..
    Having a black District manager and you being black, that District manager feels like you are a threat to him.
    Letting go of employees with the best knowledge due to a mistake.
    Lack of communication between District manager and general manager.

    Advice to Management

    Do not make cubesmart a career only make it temporary. They will work you like a slave with less pay but double the work.


  7. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CubeSmart full-time

    Pros

    Coworkers, training, pay and health insurance

    Cons

    I can't think of any

  8. Helpful (2)

    "3 out of 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time (More than 5 years)

    Pros

    On site apartment when available
    Monthly bonuses
    Paid holidays
    Flexible schedule
    Schedule never changes if you're fully staffed
    No boss over your shoulder

    Cons

    Pay not worth it unless you're an on site manager
    If you're a store manager it's probably not worth the pay based on all the work you have to do.


  9. Helpful (5)

    "Good Culture bad incentive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate
    Current Employee - Corporate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time (More than 5 years)

    Pros

    CubeSmart provides a great teamwork culture and is a thriving self storage company.

    Cons

    Their review process is cumbersome and warrants little to no incentive. The company continues to thrive, yet its employees remain frustrated due to minimal raises and lowly capped bonuses. I understand that these are luxuries, but in a competitive field, it's no surprise that their talent is going elsewhere.

    Advice to Management

    compensate your teammates accurately and competitively and reward them with loyalty


  10. "Excellent Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CubeSmart full-time

    Pros

    Excellent company that has great benefits and you can definitely move up within the company.

    Cons

    None. This company really cares about their employees.


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