CubeSmart Reviews | Glassdoor

CubeSmart Reviews

Updated October 13, 2017
179 reviews

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3.0
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Christopher P. Marr
92 Ratings

179 Employee Reviews

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Pros
  • If you are lucky, a rent free apartment, (in 8 reviews)

  • This company is customer service (in 7 reviews)

Cons
  • Top down company with upper management having little to no experience actually running a storage facility (in 14 reviews)

  • The district managers are not all on the same page, even though this supposedly has been addressed (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Senior Leadership Needs to Practice What They Preach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CubeSmart full-time

    Pros

    Great people, fun culture, good pay. Most people are eager to act as a team and support you. Flexibility as needed is nice.

    Cons

    Senior leaders are a bit clunky and out of touch. They can be difficult to work with and difficult to please. They push a culture of engagement on everyone, yet walk right by you without so much as a “hello.”

    Advice to Management

    Lighten up. Trust people to do the jobs you hired them to do. Everyone is Human, perfection is not realistic.


  2. Helpful (1)

    "Working for cubesmart will make you forget about yourself and you needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CubeSmart full-time

    Pros

    Dealing with customers and building a rapport.

    Cons

    Having a District Manager that constantly use vulgar words over the phone..
    Having a District Manager that constantly belittle you as a employee..
    Having a black District manager and you being black, that District manager feels like you are a threat to him.
    Letting go of employees with the best knowledge due to a mistake.
    Lack of communication between District manager and general manager.

    Advice to Management

    Do not make cubesmart a career only make it temporary. They will work you like a slave with less pay but double the work.

  3. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CubeSmart full-time

    Pros

    Coworkers, training, pay and health insurance

    Cons

    I can't think of any


  4. Helpful (2)

    "3 out of 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time (More than 5 years)

    Pros

    On site apartment when available
    Monthly bonuses
    Paid holidays
    Flexible schedule
    Schedule never changes if you're fully staffed
    No boss over your shoulder

    Cons

    Pay not worth it unless you're an on site manager
    If you're a store manager it's probably not worth the pay based on all the work you have to do.


  5. Helpful (4)

    "Good Culture bad incentive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate
    Current Employee - Corporate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time (More than 5 years)

    Pros

    CubeSmart provides a great teamwork culture and is a thriving self storage company.

    Cons

    Their review process is cumbersome and warrants little to no incentive. The company continues to thrive, yet its employees remain frustrated due to minimal raises and lowly capped bonuses. I understand that these are luxuries, but in a competitive field, it's no surprise that their talent is going elsewhere.

    Advice to Management

    compensate your teammates accurately and competitively and reward them with loyalty


  6. "Excellent Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CubeSmart full-time

    Pros

    Excellent company that has great benefits and you can definitely move up within the company.

    Cons

    None. This company really cares about their employees.


  7. Helpful (5)

    "It is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Training Specialist in Detroit, MI
    Current Employee - Field Training Specialist in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than 3 years)

    Pros

    I am going to try not to be biased because I am a trainer for this company, but there are a lot of great reasons to work for CubeSmart. This company is customer service. The company reputation and rapid growth are the main results for great customer service. You get to meet lots of new people, build long lasting relationships with co workers and customers, you get the benefit of working in an office and outside on property, because of the rapid growth the opportunity to climb the ladder is there, and there is always ways to make extra money based on your performance. You will be a sales person. The goal is to sell storage like you are selling a house. A real esate agent doesn't get the big money unless they get the sale...its the same concept at CubeSmart.

    Cons

    Working in property management, it is what you make it. Some people take advantage of the independence we get as managers and do not take ownership of their properties. This job is NOT hard, at all! You just have to be on top of your work, get it done and then you might have down time depending on how your store pace. It is an on call 24/7 job, however the better you take care of your property and customers, you shouldn't be getting too many calls after hours. There are always issues with abandoned furniture that we are responsible for getting rid of, but big projects like that you should never have to do alone. I think one thing to consider while reading these reviews is that people are lazy. Most people my age (20-30) just don't know the meaning of "hard work". Most who apply at CubeSmart think that it is just an office job. IT IS NOT. BUT all aspects of the job are pretty easy.

    Advice to Management

    Getting fired is not the easiest in this company. Stealing or being under the influence are like the only ways to lose your job here. I've had several teammates that have basically gotten away with murder and nothing has been done about it. There is hardly any repercussion for teammates who aren't doing there jobs...that needs to change!

  8. Helpful (2)

    "Treated like a child"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CubeSmart part-time

    Pros

    Good decent Pay
    Great store hours

    Cons

    Rude coworkers
    Nothing really to do when facility is full
    On your tail about cms
    Communication
    Treating me like a child

    Advice to Management

    Only have two people working at a place it sucks for part timers who barley get an hours unless one of them has a day off, its slow on days when there are no move ins and collection calls are done. Also work on communication between other stores and that as the youngest im always the one put at fault no matter if it was me or not who did anything.


  9. Helpful (3)

    "RUN!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CubeSmart full-time

    Pros

    NOT A DAMN THING POSITIVE

    Cons

    EVERY SINGLE ABOUT THIS COMPANY

    Advice to Management

    You are so worried about your external customers but never about your internal (employees). Then you wonder why people are leaving by the boat load


  10. "It's a difference experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Baton Rouge, LA
    Current Employee - Store Manager in Baton Rouge, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (Less than a year)

    Pros

    Love the people that walk in the office. You get to meet different people.

    Cons

    The schedule is not flexible, teamwork might not bed there sometimes..


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