CubeSmart Reviews

Updated February 5, 2016
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2.8
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Christopher P. Marr
56 Ratings

Pros
  • PTO and Health Benefits are among best offered anywhere (in 6 reviews)

  • Benefits, Small Company, Small work environment (in 6 reviews)

Cons
  • Upper management is not helpful, but probably because they are overworked & underpaid like us in the trenches (in 9 reviews)

  • There is no room for growth in the company (in 5 reviews)

More Pros and Cons

112 Employee Reviews

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  1. "It was a decent job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Jamaica, NY
    Former Employee - Store Manager in Jamaica, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CubeSmart full-time (Less than a year)

    Pros

    A lot of downtime, Friendly Customers, Got a long with management.

    Cons

    No room for advancement, I was transferred 3 times without warning, the hours were horrible.

    Advice to Management

    Stop lying to your recruits.


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Former Employee - Anonymous Employee in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CubeSmart (More than 5 years)

    Pros

    This company is about their internal and external Customers and what can be done to make it the best experience for them.

    Cons

    Not to many cons that I can think of.


  3. Helpful (3)

    "Store Manager on a Mission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than a year)

    Pros

    Schedule is the same every week. Not too many surprises. You either get to work by yourself or with a General Manager. Full Benefits and Tuition reimbursement.

    Cons

    CubeSmart expects a lot of work for just one and/or two managers that run the store. I wish the pay would compensate the amount of work done. If one small thing is overlooked, the DM's and everyone else at hCube freak out. I do not like the fact that we have to maintain the office AND maintain the property. It is a crazy work load. They do have meetings twice a year that can be fun and you get to meet more people from the company that you work with.

    Advice to Management

    As much money as storage has been bringing in and CubeSmart being a multi million (if not billion) dollar company, a pay raise would be fantastic. Under paid and over worked is not the best combination.


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  5. Helpful (1)

    "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Salt Lake City, UT
    Current Employee - Team Leader in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than 3 years)

    Pros

    The CEO lets you know what he is thinking through online video's that they do each week. They have a "facebook" also known as "instawow" where you can get to know your employers and what they look like. The culture they really allow you to assist the customers and they leave it to you. you have some freedom

    Cons

    Not enough compensation for the work that you do. They aren't exactly welcome only because when you are first hired on you work 1 location so you really don't get to know your coworkers. and the balance between work and regular life is terrible. If you have a day off they kind of expect you to stay around just incase something happens. (they wont say that to you but they do) If you have a coworker who is suppose to show up but doesn't then you have to come in because its usually a "general manager" a "manager" and if your lucky you have a second "manager"


  6. "Con"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Training Specialist in San Bernardino, CA
    Former Employee - Field Training Specialist in San Bernardino, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CubeSmart full-time (More than 8 years)

    Pros

    BUsy work, not enough help for major projects.

    Cons

    Do not pay high enough for all the work you do. People hired in make more than people there for years.

    Advice to Management

    Pay to to employees than keep giving management raises.


  7. Helpful (1)

    "Happy at the Corporate Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than 3 years)

    Pros

    This company does a lot of positive things – provides good resources and benefits for employees, does charitable work, supports personal growth, and recognizes employee accomplishments. Fun events happen regularly, and new ideas are given a fair shot. Everyone is enjoyable to work with. The company culture is taken fairly seriously, with "fit" playing a large part in evaluating potential hires, and it shows. There is very little of the typical corporate politicking and backbiting that seems to be prevalent in other similar structures.

    Cons

    Sometimes decisions are made without fully vetting all the potential effects. Cross-departmental (and even inter-departmental) communication can get muddled and lost. Resources become thin and strained at times when initiatives are understaffed. There is sometimes a lowkey vibe of "us vs them" when discussing "lower ranks" such as store managers and sales center employees. A few other reviews bring up problems with blatant sexism or racism within the upper echelons; I have never seen anything of the sort. It can be safely said, though, that the headquarters could stand more diversity among the staff, and that there are not many women in higher positions.


  8. Helpful (4)

    "Store Manager-Looking For New Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    you get to work by yourself, and have the freedom to set plannograms by yourself

    Cons

    there has been 4 dms since i got hired 10 months ago, and each one is worst then the last. There is a lot of gossip in the distirict and there is a lot of shady people working there that should not have jobs.

    Advice to Management

    I think you should actually take into consideration how each employee feels. Do not just take what the gm says as right. Especially when they are the ones trying to cover there own butts. I feel unappreciated and taken advantage of.


  9. "Property Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CubeSmart (Less than a year)

    Pros

    Nice People to work with

    Cons

    hourly pay was just to low


  10. Helpful (3)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Bronx, NY
    Current Employee - General Manager in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CubeSmart full-time (More than 5 years)

    Pros

    Easy work environment & great hours. On average your teammates will be a great group that will all chip in to help out.

    Cons

    Upper management is not helpful, but probably because they are overworked & underpaid like us in the trenches. Stop running the stores with a skeleton crew. Always having to leave the office unattended while we go show rooms, or do maintenance work in the building is bad. Customers hate it and yell at us non-stop because of this. But I guess corporate is trying to save as much $ as they can.

    Advice to Management

    Stop lining your pockets with $ and spread the wealth. We are the ones that make you the money. And stop making us BEG for good online reviews. It's not organic and people can smell the phoniness in the reviews.


  11. Helpful (4)

    "Former Cubesmart Corporate Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, PA
    Former Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good colleagues to work with in an interesting business

    Cons

    Terrible Senior Management who care little for their employees and only enriching themselves.



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