CubeSmart Reviews | Glassdoor

CubeSmart Reviews

Updated April 16, 2019
234 reviews

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3.3
StarStarStarStarStar
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Christopher P. Marr
132 Ratings

Employee Reviews

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Pros
  • "The benefits are great and they really push for moving up in the company" (in 9 reviews)

  • "easy work days not much to do have to do same daily tasks but really nice if you want to get an education while working or something like that" (in 8 reviews)

Cons
  • "Upper management (above store level) aren't the most professional" (in 19 reviews)

  • "Pay, some district managers can be mean" (in 15 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Brooklyn, NY
    Current Employee - District Manager in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than 3 years)

    Pros

    Employees are called team mates and the company and mgmt truly treats everyone like a team mate.

    Cons

    None come to mind- great company to work with

    Advice to Management

    Keep up the great job


  2. "Good Schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Houston, TX
    Former Employee - Store Manager in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CubeSmart full-time (More than a year)

    Pros

    Good work schedule and hours.

    Cons

    Low pay with limited opportunity for advancement.

    Advice to Management

    Review pay rates and open up more opportunities for employees to advance.

  3. "Work at an owned store, NOT a managed store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Baton Rouge, LA
    Former Employee - General Manager in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CubeSmart full-time (More than a year)

    Pros

    Work-life balance, Low stress, Provides uniforms

    Cons

    Pay, Upper management, Lack of discipline for slacking coworkers

    Advice to Management

    I used to work for a private building owner that CubeSmart hired me to manage, but the people who owned the building wouldn’t let me abide by important CubeSmart policies. Hold your private investors accountable. Not following safety policies is ridiculous. I recommend standing up for your companies values and policies.


  4. "Cool job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in Lafayette, LA
    Current Employee - Associate Manager in Lafayette, LA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CubeSmart full-time (More than a year)

    Pros

    Good pay and good benefits.

    Cons

    You do not have weekends off.


  5. ".get another job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time

    Pros

    Nice people , easy job, eay

    Cons

    Insane low pay, no holidays, no advancement


  6. Helpful (2)

    "Bad outweighs the good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time (More than 3 years)

    Pros

    -Not an intense work environment
    -Flexible Schedules
    -Good benefits
    -Great training
    -Great relationship between managers

    Cons

    -Relatively low pay
    -Hard work goes unnoticed
    -Not a job to work in for longevity
    -Corporate gets way more days off than store level
    -Higher level managers all seem to be male and not people of color
    -Room for advancement is pretty low
    -District team meetings required at very FAR distances

    Advice to Management

    People who have been working for the company for 2-3 years begin to see how much things keep being taken from us every single year and it's highly unfair as we have to keep having to see things taken from us and given very little in return. It seems higher management has an attitude of "if you don't like it quit" when quitting isn't always the answer for someone who has mouths to feed. Bonuses get cut down what seems like EVERY year. The cost of medical insurances go up every year and for Christmas we get a lousy $100 which is now just points... which gets deducted in taxes anyways so what's the point?? Really wished you showed you cared about your teammates more forreal instead of giving us backhanded things. If you're gonna pay more than pay more but don't take away something to provide something of less value.


  7. Helpful (2)

    "😒 umm needs help bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Phoenix, AZ
    Former Employee - Store Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CubeSmart full-time (More than a year)

    Pros

    Customers and independent work. Possible housing.

    Cons

    Everything else. I reported a health hazard of a sexual nature and was fired. Bosses are childish and have no business being supervisors.

    Advice to Management

    Clean house and promote hard workers and employees who care not who is the biggest brown nose.

  8. Helpful (2)

    "CubeSmart has been a great company to work for all corporate level bs aside.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Knoxville, TN
    Current Employee - General Manager in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time (More than a year)

    Pros

    - Competitive Pay
    - Bonus Potential
    - Nice Workflow Mix
    - Annual Raises
    - Relatively Easy Work
    - Close at 6PM (No Nights)

    Cons

    - Only two people per store and you’re by yourself two days a week (gets lonely, boring)

    - Schedule changes with so little staff is very challenging

    - Corporate has 3-5 more holidays per year then store level teammates which seems highly unfair to us ground level folk

    - Store Managers are required to work Saturdays and Sundays which really lowers morale and is inconsiderate of our personal lives (time with friends, family, etc)

    - Weekly district conference calls are highly repetitive

    Advice to Management

    - Keep stores on Centershift until Hive is truly ready and polished because it is failing us in the stores.

    - Shut the stores down on Sunday. If Chic-Fila can leave all that money on the line on a Sunday, so can we. I’d be willing to bet they are leaving a whole lot more out there then we ever will...

    - Give ground level teammates the same holidays as corporate because it makes us feel lesser valued


  9. Helpful (1)

    "Pretends to respect works but we’re just as replaceable as fast food cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CubeSmart full-time (Less than a year)

    Pros

    Easy with not a lot of oversight. About to do the work at my own pace

    Cons

    This job pays minimum wage in NY. They claim to care about you but they do not pay you enough. Every day I see how much money this place bring in. How much I personally make for this company by bringing in customer. And all I see are the straps. They even recently cut some some of the bonus for doing well so now we share even less of the companies success.

    Advice to Management

    Pay your employees like they are actually store managers and not glorified cashier. Stop penny pinching us


  10. "Bittersweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CubeSmart full-time (More than a year)

    Pros

    -Job is relatively easy to master
    -Consecutive day off
    -Paid holidays, Sick time
    -Flexibility(depends on your GM)
    -Autonomy
    -Free uniforms

    Cons

    -Can be boring at times
    -Some tasks can be repetitive
    -If you’re at a smaller store, it can be challenging finding coverage if you want to take time off
    -Cleaning/maintenance
    -Could be transferred to another property at a moments notice
    - very low compensation(but higher than average for the industry)
    - poor bonus structure(earnings cap on bonus)

    Advice to Management

    Have a better commission structure in place. Also, if you are going to stress that on site employees do more of the maintenance and repairs, pay them more, as you are saving a tremendous amount by not having it done by an outside vendor.