CubeSmart Reviews

Updated Apr 26, 2021

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3.4
66%
Recommend to a Friend
79%
Approve of CEO
CubeSmart President and CEO Christopher P. Marr (no image)
Christopher P. Marr
202 Ratings
Pros
  • "They provide full time positions with great benefits(in 12 reviews)

  • "Good work environment a friendly management(in 12 reviews)

  • Cons
  • "Upper management on up are text book examples of Micro Managers(in 22 reviews)

  • "Very low pay compared with living costs(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, more than 3 years

      Good culture

      Apr 26, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      CubeSmart have good company culture. They care about staff, provide learning opportunities, and have good working environment.

      Cons

      CubeSmart location is in suburban.

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    2. 4.0
      Former Employee, more than 1 year

      Normal Minimum Wage Job

      Apr 14, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy job even when it gets hectic. Depends on location. May have to clean bathrooms certain days so get ready for that. But overall not a terrible job.

      Cons

      District management is annoying at times. Customers can be crazy. Customers threaten employees sometimes.

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    3. 4.0
      Current Employee, less than 1 year

      Good Company / Not Enough Pay

      Dec 11, 2020 - Senior Manager in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The overall job is pretty easy, sign leases, provide good customer service and watch your store numbers. I appreciate being able to call my district manager directly for issues or questions in general. The office hours are decent, work life balance is there but you will need to make sure your are working with someone who understands you have a life also. You are only working with 1 other person in the office so if they are not a team player when it comes to store coverage and switching off days , you can be become miserable very quick.

      Cons

      The pay would be the only downside. They claim to have a lot of growth within the company which is true but the catch is YOU DO NOT GET PAID for that "extra" responsibility . All you get is a title change and a shiny new name badge. I really wish they could focus on teammates who've been with the company for 5 + years rather then hiring newbies at the same rate as long time teammates.

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    4. 5.0
      Current Employee, less than 1 year

      Overall great career

      Jan 13, 2021 - Senior Manager in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working at CubeSmart is a great career. You are always learning things no matter what your title is. A typical day is some office work, on the computer. Checking the property for move outs and cleanliness. Taking care of new Customers that walk in and rent and also the ones that move in online contactless. The culture is very welcoming; any teammate company wide is willing to help you as needed. The district manager, divisional vice president, and corporate are always helpful and friendly. I'd say the hardest part of the job is cleaning cubes outside when it gets above 90 degrees but you do have time for breaks as needed. The most enjoyable part of working here is being on your own basically, you are running a store and property with one other person usually, sometimes 2, and as long as you do what needs done you are trusted to keep the store running. It's a lot of responsibility but overall it does help you grow as a person.

      Cons

      Working out in the heat

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    5. 5.0
      Current Employee, more than 5 years

      Great place

      Apr 13, 2021 - General Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great values they care about the employees

      Cons

      None they are a great company to work for.

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    6. 5.0
      Current Employee, less than 1 year

      Best Job I've Ever Had!

      Feb 15, 2021 - General Manager/Trainer in Kenner, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A company that genuinely cares for its employees to the fullest extent. I am proud to be a part of this company. I am excited for my future within this company. I am always happy to meet every single new teammate I come across. I love spreading the same positive energy to new people that was shared with me.

      Cons

      That we have to work on weekends.

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    7. 5.0
      Current Employee, more than 5 years

      Great stepping stone

      Apr 8, 2021 - General Manager in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Pay, great upper management

      Cons

      Depending on your DM you could be micro managed.

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    8. 5.0
      Former Employee, less than 1 year

      Great starter

      Apr 5, 2021 - Front Desk Agent in Boynton Beach, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you make management you can have a free apartment to live on premises

      Cons

      pay is kind of low

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    9. 4.0
      Current Employee, more than 1 year

      It is a huge learning experience.

      Sep 20, 2020 - Manager in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You learn many different skills in customer service, maintenance, and sales which can be challenging and exciting. There are opportunities for growth. The culture within the company is all inclusive and family oriented. For the most part you make your own projects and set your own goals which can be empowering. There is paid vacation, sick pay, 401k that is company matched, family leave, medical, dental. Training is meant to be thorough with follow ups with the teammates. There is an open door policy. The company continues to grow. There is opportunity to transfer from within the company. There is a free apartment for some facilities. Prices are competitive and access hours to facilities are long which makes it easier to sale.

      Cons

      They offer lower pay than other storage companies. Sometimes the way things are done can change depending on the district manager and also on the legal department who can be back and forth a lot. The company itself is not gaining in revenue as much as comparable competitors. The deductible on the health insurance makes it not worth it at all. There can be favoritism depending on which DM you get. There can also be micro-managing depending on which DM you get. Pay raises are non-negotiable and miniscule.

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    10. 5.0
      Current Employee, less than 1 year

      Great Job

      Apr 5, 2021 - Property Manager in Brentwood, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great environment, great management and teammates

      Cons

      No cons come to mind for this company

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