CubeSmart Reviews

Updated Jul 5, 2020

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3.1
57%
Recommend to a Friend
71%
Approve of CEO
CubeSmart President and CEO Christopher P. Marr (no image)
Christopher P. Marr
165 Ratings
Pros
Cons
  • "low pay that gets worse every year with less bonuses and higher premiums(in 20 reviews)

  • "Pay, Upper management, Lack of discipline for slacking coworkers(in 20 reviews)

More Pros and Cons
  1. Helpful (1)

    "Best company ive worked for by far."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time for more than 5 years

    Pros

    They really care about their employees

    Cons

    Not much room for growth after General Manager.

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  2. COVID-19

    "It's alright"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Information Technology in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time for more than 3 years

    Pros

    - Self-storage is not too crazy of an industry, so the work-life balance is good. Not great. - Most other pros have evaporated since the pandemic.

    Cons

    - Management is largely incompetent, depending on the situation this is a pro but usually it is a con. - Salary is not competitive. - Remote work policy was laughable . . . Thanks you Comrade Corona :o)

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  3. "Don’t work here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 

    I worked at CubeSmart full-time for less than a year

    Pros

    You get a pay check

    Cons

    Micro managed to death Endless policies Low hourly wage Dead end

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  4. Helpful (1)

    "Benefit department's goal is to minimize employee utilization rather than assistance."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CubeSmart full-time for more than a year

    Pros

    Teamates and supervisors colaborate well with fellow employees.

    Cons

    Training goals are to CTB.Reinstate

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  5. Helpful (5)

    "Used to be good"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Information Technology in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CubeSmart full-time for more than a year

    Pros

    -Free bagel fridays, -occasional fun team building events/baggo tournaments -Was able to briefly see a great company before the old CIO left and corporate culture turned toxic

    Cons

    Upon the previous CIO leaving, management told us that we were a "good, not great" group encouraging us to do our best. I feel that they've only went downhill from "good": -Incompetent IT leadership, upper-level in particular comes off as clique-y and manipulative. Often pretends to be friendly with people and listen to concerns that end up ignored. If confronted on this, they will act like you just misunderstood the situation. this happened frequently. -People who have been there for years are slowly being pushed out and replaced with drones who can spout enough buzzwords to impress those who don't know any better, but with weak hard skills. A lot of good former employees would still be there today if corporate culture didn't change to support the toxic people. -Too much focus on hiring management positions rather than skilled workers. some of the skilled workers who are hired are not vetted well (due to hiring managers not having the technical skill to accurately assess a candidate's knowledge/performance) -Opportunities for advancement are few and far between (at least in IT), unless you apply for a management position. Even then, outside hires seem to be preferred first.

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  6. COVID-19
    Helpful (6)

    "Only work here if you have no other possible alternative. Avoid!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CubeSmart full-time for more than 5 years

    Pros

    Beautiful office (hCube) Free coffee, drinks, fresh fruit delivered weekly. Free vocabulary lesson in business buzzwords daily. There are some really awesome people at the corporate office.

    Cons

    The best way to describe the atmosphere is exactly like the Mos Eisley Spaceport is described in Star Wars. No one has any idea what's going on, the "leadership" intentionally lies to employees and even moreso to each other to convey the illusion of progress and culture when, in fact, neither are present. If you wonder why so many jobs are open at the headquarters it's a majority of people leaving and a minority of new positions.

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  7. "Not horrible"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Tucson, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at CubeSmart full-time for less than a year

    Pros

    Decent hours Self managing Office and outdoor work

    Cons

    Really just depends who your GM is

  8. COVID-19
    Helpful (2)

    "Stop making things harder then needed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - GM Manager 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CubeSmart full-time for more than 5 years

    Pros

    no nights, fair pay, good benefits

    Cons

    expectations high and not scheduling to help meet them, not getting things repaired correctly, older properties left to rot for the sake of newer properties, tie or hands to get stuff done then attack us for not getting it done.

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  9. Helpful (3)

    "Requiring face masks"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CubeSmart full-time for more than 3 years

    Pros

    Reasonable hours; Pay raises are only 2%

    Cons

    They sent out a survey to all employees, as they do every year asking what the employees satisfaction is. Once the survey has ended they send a memo requiring ALL employees to wear a face mask starting late May. Disgusting and appalling! It is my body and its an abuse of power to tell me I need to cover my face which has been proven to do nothing against the virus, or else I cant feed my family. They also open a 401k in your name using your identity WITHOUT permission and begin taking money out of your check automatically. Once you tell them to stop they wont remove money but they wont close the 401k in your name either.

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  10. Helpful (2)

    "Overworked"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager 
    Doesn't Recommend
    Negative Outlook

    I worked at CubeSmart full-time for less than a year

    Pros

    I'd you love working with people, especially ones that are usually going through rough times, its a great people person job

    Cons

    Too much work for too little pay. It's nearly impossible to get Everything done in one day.. And, No oveetime

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Found 289 reviews