Cullen/Frost Bankers Reviews | Glassdoor

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Cullen/Frost Bankers Reviews

Updated January 30, 2018
131 reviews

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3.9
StarStarStarStarStar
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Approve of CEO
Cullen/Frost Bankers Chairman & CEO Phillip Green
Phillip Green
45 Ratings

131 Employee Reviews

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Pros
  • Work/life balance is preserved with reasonable expectations for performance (in 8 reviews)

  • Great company values and culture (in 9 reviews)

Cons
  • Does not keep up with the current competitors: Low pay, no casual days, no training program, Vacation & PTO are minimal (in 7 reviews)

  • Little to no opportunity to get hired post-internship (in 4 reviews)

More Pros and Cons

  1. "Well managed top to bottom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Austin, TX
    Current Employee - Personal Banker in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (Less than a year)

    Pros

    Great culture and great management. They show that they truest care for their employees. Frost bank is the type of company that you want to grow with.

    Cons

    Understaffed at branches. I feel it’s what the company has to do with the changes have come from the rise of banking online but bankers will find themselves doin too much teller work everyday


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in San Antonio, TX
    Current Employee - Intern in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers part-time (More than a year)

    Pros

    Friendly and easy going environment. Great facility. Quality company.

    Cons

    IT department doesn't use latest technologies

    Advice to Management

    None

  3. "Overall enjoyed the experience. No place is perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FIA - Producer in Austin, TX
    Former Employee - FIA - Producer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers full-time (More than 8 years)

    Pros

    Fine group of people. Great interactions between bank relationship managers and insurance sales people. Producer compensation structure is better than average if you can get to a higher tier.

    Cons

    Lead by HR means dead weight on staff for too long. Bank senior leadership does not understand the insurance operations. Frequent arguments between people. Service staff is over worked causing discord and frequent unhappiness.

    Advice to Management

    C- suite needs to gain a more intimate understanding of insurance operations.


  4. "People first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Frost really cares for employees and their development. They will usually place the concerns of the employee above all else.

    Cons

    Because company cares deeply for employee "happiness", you'll have some dead weight.

    Advice to Management

    Keep doing what you're doing!


  5. "Reverse Sexism and Reverse Racism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than 3 years)

    Pros

    You only have to have a pulse to get a promotion if you're a woman and/or hispanic.

    Cons

    Favoritism and office politics are only way to get ahead. You can't have 2 days off in row unless you use vacation. 1 holiday on Thanksgiving. 1 holiday on Christmas. Ancient IT technology. No bonuses. Have to work here 5 years to get a 3rd week of vacation. 3% raise per year. They won't give a written offer of employment. They changed the terms of my offer after I accepted. The application process has your former salaries as a required field.


  6. Helpful (1)

    "Complete waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Laid Back, decent pay, very small town bank atmosphere. Overall not a bad bank on the consumer side they’ll let you do anything as a customer if you kick and scream enough.

    Cons

    Political, Political, Political. If you come from a big bank this place is definitely not a smart move. Management makes accommodations for staff they like. Employees are allowed to get away with Racial Profiling and Racial Comments even when management and HR is involved. Overall this bank is terrible to work for.

    Advice to Management

    Hire qualified managers not employees who stick around long enough


  7. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in San Antonio, TX
    Current Employee - Account Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Great leadership, flexible schedule, job advancement, caring environment

    Cons

    Pay is sometimes no the greatest

  8. "Honest company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time

    Pros

    In the midst of making positive changes for employees, customer oriented, nice people

    Cons

    Not alot of leave, no bonuses unless you get a referral for 10,


  9. "Wonderful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Teller in Austin, TX
    Former Employee - Part Time Teller in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cullen/Frost Bankers part-time (More than a year)

    Pros

    I had a wonderful experience with Frost. I felt like I was part of a team.

    Cons

    I had a schedule, 7am - 1pm, where I had to take a lunch hour at 10am. I would have much rather worked through that hour or left an hour earlier.


  10. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in San Antonio, TX
    Current Employee - Personal Banker in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than a year)

    Pros

    Culture like no other company out there. Texas based and proud of it. Pay is above competitors. No high pressure sales goals. Benefits are pretty good.

    Cons

    Incentives are not that great but I would take lower incentive pay outs over high pressure sales goals any day.

    Advice to Management

    I think management is doing a great job! I’ve never worked at a company that actually asks employees what they think needs to change and make changes based on that feedback.


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