Cullen/Frost Bankers Reviews | Glassdoor

Cullen/Frost Bankers Reviews

Updated August 14, 2017
117 reviews

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3.9
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Cullen/Frost Bankers Chairman & CEO Phillip Green
Phillip Green
32 Ratings

117 Employee Reviews

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Pros
  • Work/life balance is preserved with reasonable expectations for performance (in 8 reviews)

  • Loved my coworkers, customer service based service (in 8 reviews)

Cons
  • Low pay, no developmental opportunities (in 7 reviews)

  • Little to no opportunity to get hired post-internship (in 4 reviews)

More Pros and Cons

  1. "Part Time Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cullen/Frost Bankers part-time (More than a year)

    Pros

    Frost is generally a great place to work, paid vacation time for part time employees, benefits, most people are great, and customers are loyal.

    Cons

    Management has taken a down turn, the pay is not competitive, too many changes occurring in a short amount of time with no real opportunity for input from employees which makes it easy to become unhappy. Communication could also be improved.

    Advice to Management

    Listen to your employees and communicate!


  2. "Great company values employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Customer Service in San Antonio, TX
    Former Employee - Telephone Customer Service in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers part-time (Less than a year)

    Pros

    The company values their employees like I've never seen before. If they need you lunch cut shorter they provide lunch, they ask for volunteers to work more hours. They aren't strict with OT if you want it and there's a need, you got it.

    Cons

    It is a very high volume call center so it can be challenging, must have patience. But I think it's definitely worth it.

    Advice to Management

    Everything you're doing is great, maybe push online banking more to customers.

  3. "TELLER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Teller
    Former Employee - Part Time Teller
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers part-time (More than 3 years)

    Pros

    Benefits, Pay, Flexible, Co-workers, Management

    Cons

    Not many hours available as a part-timer, not many teller full-time positions


  4. "Good Pay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cullen/Frost Bankers full-time

    Pros

    -Great Company
    -Longevity
    -Great people
    -Good benefits

    Cons

    -No Bonuses
    -No room to advance
    -Bad vacation time


  5. "Wholesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time

    Pros

    Good pay
    Great benefits
    Company culture is superb

    Cons

    Inflexible work hours
    Constantly understaffed
    Culture creates some fanatics


  6. "Personal Banker 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal in Dallas, TX
    Current Employee - Personal in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than a year)

    Pros

    It is a great company, being a small bank has its pros and cons. We are very united as a bank, it's easy to navigate through and know most of your other markets and lines of bussiness. What we stand for is a great. Great mission statement

    Cons

    Need More Position opening, and more loyal employees. Stop letting go of good employees and stop hiring people who won't commit to their job.

    Advice to Management

    Always remember the Frost Mission statement, a lot of what people see is who is out in our financial centers. Pay a little more attention to who we hire and who we let go.


  7. "Excellent company and work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers (More than 3 years)

    Pros

    * Excellent work culture. Very family oriented and it feels great to come in to work everyday. Coworkers are excellent and it feels like being part of a big family.
    * Low turn over. Please really love working here. I know of several employees who have been working here multiple decades.
    * Great work/life balance
    * Excellent opportunity for learning new and implementing new skills

    Cons

    No glaring cons to list

  8. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than 10 years)

    Pros

    Nice people. Great building. Intelligent management.

    Cons

    Lack of support from senior management, Lack of women in management within IT and operation.. Management hired from other countries and there is a lack of respect for women. Difficult to move up. Very political

    Advice to Management

    Understand we are in a new era and women are equal. Make sure to develop leadership for women. Move non performing managers in IT out. Actually follow through with Blue Book guidelines.


  9. "Underpaid, Terrible benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Cullen/Frost Bankers full-time

    Pros

    Well respected company in texas

    Cons

    Benefits are terrible, bank "holidays" are basically non-existent. 1 week of vacation for first year. Little to no accountability for managers


  10. "Best place I've worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Antonio, TX
    Current Employee - Vice President in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than 10 years)

    Pros

    Get with the right boss/team and this can be a fun place doing work you like. Lots of positive change going on.

    Cons

    Salaries seem "only" average, unless you are earning commissions. The culture seems to be acted out different in some cities.

    Advice to Management

    Improve systems, even though that means spending money.


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