Cullen/Frost Bankers Reviews | Glassdoor

Cullen/Frost Bankers Reviews

Updated August 4, 2018
146 reviews

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3.8
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Cullen/Frost Bankers Chairman & CEO Phillip Green
Phillip Green
57 Ratings

146 Employee Reviews

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Pros
  • "Work/life balance is preserved with reasonable expectations for performance" (in 8 reviews)

  • "Great company values and culture" (in 10 reviews)

Cons
  • "Does not keep up with the current competitors: Low pay, no casual days, no training program, Vacation & PTO are minimal" (in 7 reviews)

  • "Little to no opportunity to get hired post-internship" (in 4 reviews)

More Pros and Cons

  1. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Best place to work at. Truly all about customer service. Have worked at other banks and Frost was the best in regards to customer relations.

    Cons

    I have nothing negative to say


  2. "Arm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time

    Pros

    Great work environment to work in

    Cons

    Pay is low for banking industry

  3. "Operations Supervisor, Lockbox"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Dallas, TX
    Former Employee - Operations Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Great departmental management, overall quality culture, excellent customers.

    Cons

    Good position for junior management, but not much opportunity to move outside department to other banking roles. Also, HR is small, so if one doesn’t like you good luck on that front. Upper management tends to focus heavily on HQ with little consideration to stand-alone Lockboxes.

    Advice to Management

    Recognize contributions from individual departments, and that different procedures are required for each department as customer base demands - one size does not fit all. Support performing managers and supervisors in efforts to branch out into other banking roles.


  4. Helpful (1)

    "Personal Banker II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Co-workers are great people and the branches are very nice

    Cons

    HR consist of only a few people so if one of them doesn’t like you then good luck moving up. The bank does not look at their high achieving personal bankers for any commercial lending positions at all. The universal banker idea does not work in busy branches because many bankers are busy doing teller work more than anything else. Considering everything the bankers do they only give a max 3% raise but most only get 2%. If you are a highly successful banker you can expect the same raise as someone who never meets their goals. They do not care about performance. You can open up 70 accounts for the month and only get a $100 incentive before taxes.

    Advice to Management

    Look at you star retail bankers for positions in other business areas. Many of them would do great on the commercial side. Pay your bankers better for their performance because the small incentives don’t keep anyone around. You always hear how great the company is doing financially yet retail employees see none of that success but we are responsible for keeping it going.


  5. Helpful (1)

    "BEWARE THE UNIVERSAL BANKER POSITION!!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It’s a nice well known bank.
    If you can brown nose properly you get promoted quick.
    Frost Pins.

    Cons

    Constantly Short Staffed
    Not a sedentary position
    Customers are spoiled and entitled
    Back stabbing coworkers
    Cult mentality!!!
    Outdated systems
    POOR TRAINING!!!

    Advice to Management

    Rethink the universal system.


  6. "Investment Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Analyst in Austin, TX
    Former Employee - Investment Analyst in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Good working environment, great professional relationships, family and customer service oriented operation.

    Cons

    Low Pay and too many levels of management.

    Advice to Management

    Don't be so corporate for a local/regional bank.


  7. "Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time

    Pros

    Great culture and great leadership. Customer Service is top notch.

    Cons

    Retail turnover,salary and keeping up with the changing trend

  8. "Associate Relationship Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers full-time

    Pros

    Good hours, nice people and relatively easy job responsibilities. Easy going learning environment with exposure to local businesses. Management is relaxed.

    Cons

    Atmosphere is much too structured. The advancement opportunities are not performance based but tenure based. Very low exposure to advanced analytics.

    Advice to Management

    Opportunities at the company need to revolve more around performance. The structured advancement infrastructure results in complacency among young workers.


  9. "Work hard, get rewarded."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Relationship Manager in Fort Worth, TX
    Current Employee - Associate Relationship Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than a year)

    Pros

    Frost offers one of the industry's best commercial lending and credit analysis development programs in the world with the Associate Relationship Manager position. Great Company Culture.

    Cons

    Less competitive entry level pay.

    Advice to Management

    Increase entry level salaries to attract the best talent.


  10. "Good People, Old-School Bank is good and bad"

    StarStarStarStarStar
    Former Employee - Relationship Manager in Dallas, TX
    Former Employee - Relationship Manager in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Good people, less stressful than some sales environments. Good branding. Very good customers and a generally good reputation in the marketplace

    Cons

    Slow to adapt, Nepotism. This bank is based in San Antonio and at the end of the day that conservative culture does have some negative effects for more complex financial environments such as Dallas/Houston. Also, lots of older SVP types who aren't producing but won't move on or be moved out. This can hinder younger employees opportunities to grow.


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