Cullen/Frost Bankers Reviews | Glassdoor

Cullen/Frost Bankers Reviews

Updated June 3, 2017
8 reviews

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Cullen/Frost Bankers Chairman & CEO Phillip Green
Phillip Green
1 Rating

8 Employee Reviews

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Pros
  • Work/life balance is preserved with reasonable expectations for performance (in 8 reviews)

  • Loved my coworkers, customer service based service (in 8 reviews)

Cons
  • Low pay, no developmental opportunities (in 7 reviews)

  • Little to no opportunity to get hired post-internship (in 4 reviews)

More Pros and Cons

  1. "The entire company is run by HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cullen/Frost Bankers full-time

    Pros

    some good coworkers and teammates

    Cons

    no direction for insurance division


  2. "HR Run company where Management has little say!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Enjoyed some of the people I worked with & the Benefits were better than average.

    Cons

    Management will promise one thing but then HR will say another which makes for some upset employees, including myself and it didn't just happen once, but several times. HR started out a conversation with "So let me get this straight..." HR is supposed to be on the employees side.

    Everything moves very slowly and decisions are not made quickly.

    Toxic work environment where employees and other members of the office would talk badly about one another.

    Advice to Management

    Give Managers more authority and not have HR making the major decisions for the company. HR doesn't even office with the employees so how do they know what is best?

  3. "If you want to work for a company run by Human Resources, this is your place."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cullen/Frost Bankers (More than 5 years)

    Pros

    Good Retirement benefits and some nice coworkers

    Cons

    They could care less about the employees, If you get a 1% merit raise you are lucky

    I have heard MANY been told that " you are lucky to have the privilege to work here" HR actually believes that too.

    It is such a culture of medicracy. Excellent performers are penalized and the average are rewarded.

    Advice to Management

    Get HR off the BOD.


  4. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time

    Pros

    Nice co-workers to work with.

    Cons

    Management has been there for a long time and not willing to change/improve the process. It's a close group and if you're not in, you will be out.


  5. "Techies Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Antonio, TX
    Current Employee - Vice President in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than 3 years)

    Pros

    Paycheck, has, not, yet, bounced

    Cons

    No training, low pay, no vacation, can't even be sick, people lie about work commitments with no consequences. Company has money for $100Million stock buyback, but is too understaffed to do things right. People are overworked. Managers running around trying to move up and too busy to care about employees. The IT Culture is awful to none. No passion. Just a robotic existence like accounting. If I wanted an accounting job, I would have studied accounting. Very nice foreign workers. But the foreign workers dilute salaries of Americans and I can't understand them half the time. It feels like I go to work in a foreign country every day, then I come back to America.

    Advice to Management

    We see your goal is to gobble up as much Texas share and then get bought up by a real bank. Take care of people.


  6. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in San Antonio, TX
    Former Employee - Teller in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cullen/Frost Bankers part-time (More than 10 years)

    Pros

    • Pay was great
    • Decent Atmosphere (for the most part)

    That's about all I can think of for the pros.

    Cons

    • incentives were cut to get pay increase.
    • management ignores problems at branch.
    • Disorganization and clutter make work at the branch near impossible.
    • management has no problem hounding you when you do something wrong but fail to praise on a job well done.
    • Management fails to notice the "Jokes" some coworkers make at other coworkers expense.
    • Management will actually join in the "Jokes" and laugh right along.
    • Branches were never cleaned and crawling with bugs even though we had "professional" cleaners come in nightly and someone to spray insecticide weekly.

    There are so many cons I can't even begin to think of it. Upper management placed me at a branch that's an hour and a half away from my house and gave me problems when I was 5 min late even though they promised to move me closer to home 5 months ago. I WOULD NOT recommend this company to anyone. Avoid this at all costs. This company is a cancer that will just suck the life out of you.

    Advice to Management

    I know the customer is always right (I guess) but maybe you should focus on your employees as much as you focus on your customers, especially when the customers treat the employees like dogs.


  7. Helpful (2)

    "Horrible company, micro manage to the Max!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Austin, TX
    Former Employee - Account Manager in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Cullen/Frost Bankers full-time (More than 5 years)

    Pros

    Not one I can think of except there 401k is nice and there employee health insurance is good

    Cons

    Micro Manage. Also, they have no loyalty to their employees and hire a bunch of incompetent people who do nothing all day but are very good at looking like they are busy.

    Advice to Management

    when you make accusations make sure you can back them up.

  8. Helpful (1)

    "Flawed Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Relationship Manager in San Antonio, TX
    Former Employee - Associate Relationship Manager in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cullen/Frost Bankers full-time (More than a year)

    Pros

    Great people and very smart individuals work for frost.

    Cons

    The company preaches culture, culture culture however they will turn your back on you at the drop of a dime. going through the FCU program i saw many upper management employees act inappropriately however the moment a younger person did they would get terminated or reprimanded.

    Advice to Management

    drop the good ole boy network open your eyes to how you have a double standard, and don't preach culture if you are going to turn your back on an employee quickly.


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