Cullen/Frost Bankers Reviews | Glassdoor

Cullen/Frost Bankers Reviews

Updated November 20, 2016
11 reviews

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2.0
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Cullen/Frost Bankers Chairman & CEO Phillip Green
Phillip Green
1 Rating

11 Employee Reviews

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Pros
Cons
  • Low pay, no developmental opportunities (in 6 reviews)

  • Little to no opportunity to get hired post-internship (in 3 reviews)

More Pros and Cons

  1. "Personal Banker II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than a year)

    Pros

    Great reputable company associate with doing what's right.

    Cons

    Not much room to move up.


  2. "Personal banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Austin, TX
    Former Employee - Personal Banker in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cullen/Frost Bankers full-time (More than 3 years)

    Pros

    Good coworkers and nice branches. Excellent customer service and philosophy. Great place to work if you have no desire to grow

    Cons

    Bad management very political. No room to grow. increasing work load and higher expectations from management with no matching compensation

    Advice to Management

    Rule by respect not by fear


  3. "Personal Banker 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Fort Worth, TX
    Former Employee - Personal Banker in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cullen/Frost Bankers full-time (More than a year)

    Pros

    - Great co-workers
    - Great customer service philosophy
    - Great Teller training

    Cons

    - Banker training was substandard. I was told six weeks for banker training and had a little over 1 week when sent back to my branch where the Financial Center Manager said she would train me, but could not due to her managing several branches coupled with leaving Frost to work for a different financial institution. I was moved from my desk to another office space to “complete my training” while a Personal Banker Floater took my desk in the lobby. Frost could not have done a better job in making me feel like I was less of a banker.
    - Frost philosophy, according to their blue book, is that they don’t hold employees back. I did not realize bankers were permanently assigned to one branch and must stay in their own markets. I applied for one position and was not selected. I expressed my desire to apply again when the position was open and was told that management was keeping me a PB1 longer. Kind of hard to believe in what I am told when I am showing those selected for promotion how to run transactions and when I see bankers moving around.
    - Personal Banker 2s habitually late for work coupled with excessive time off for personal issues.
    - From my perspective, this is “NOT” a good company for former career military veterans who desire to be more than a teller. Exceptions to this would be having either a friend or family member with Frost, which can enhance your career potential.

    Advice to Management

    - Some managers lack understanding regarding their professional obligations to subordinates. Don’t use cliché institutional language that avoids discussion. Refer to the right resource if you can’t discuss. Blue book suggests employees go to supervisors when inquiring about specific subjects.


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  5. Helpful (2)

    "Trust Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in San Antonio, TX
    Current Employee - Assistant in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cullen/Frost Bankers (More than a year)

    Pros

    Job security, free checking, co-workers are friendly & helpful with training.

    Cons

    Way behind on technology, low salaries, little to no advancement opportunities, minimal tuition reimbursement.

    Advice to Management

    Need to focus on technology advances in banking world in order to be competitive.


  6. Helpful (1)

    "Not a good place to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cullen/Frost Bankers (Less than a year)

    Pros

    The salary is decent and goal are easy

    Cons

    They don't treat employees fairly. They don't believe in diversity. Bad bad


  7. Helpful (1)

    "Not a good place to stay for long"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Banker in Dallas, TX
    Former Employee - Consumer Banker in Dallas, TX
    Doesn't Recommend

    I worked at Cullen/Frost Bankers full-time (More than a year)

    Pros

    Some of the management really knew what they were doing and how to train and work with different employees.

    10 holidays a year

    You can wear jeans and Western attire on Fridays and Saturdays in the DFW area when the rodeo is in town every year from late Jan - mid Feb

    Cons

    The pay is not great, the hours are not great for this position. I was working 50 hours a week every week with 12 hour days sometimes. With this position you work on the teller side and the banker side, and with all the extra meetings, working 4 Saturdays a month sometimes to cover both teller and banker positions - they worked me as much as they possibly could. Knowing I was broke, and they were not paying me well, i always got the question from my managers "well you want the Overtime, don't you?"

    I was with Frost for 7 months then got a promotion to another branch and even though by the time I left I was there for over a year I was behind people in line for vacation days that had started way after I did, but were at my new location longer than I was. The vacation time is ridiculously granted and you will not be able to get the days off you need in November and December to spend with your family during holidays. If you need to go to the dentist or doctor, good luck - plan an appointment months in advance and then ask permission from your manager to have that time to take care of your health. You will never leave early, you will be lucky if the branch shuts down during an ice storm or tornado.

    Some of the supervisors should not be in their positions at all. They do not know how to work with their employees to do a good thorough job, and they do not lead by example. I started out with an absolutely great manager at my first location, then when I went to my second location I was constantly questioned for why I was working so hard, why I was asking customers for their IDs, and so forth. The training and management is not consistent between locations.

    Also, if you are not willing to drive all over the territory whenever they decide you should go somewhere, you will not get promoted. I was told I would not get a promotion because I wasn't willing to possibly drive over an hour to work every morning should a hypothetical position come open at a certain branch that was very far from my home and city. While I was told that my experience and knowledge qualified me, the fact that I was not willing to give EVERYTHING to the company should a hypothetical position open up - knocked me out of the running. After I realized I would never be promoted based on my experience, qualifications, and knowledge - I got out as quick as I could.

    Frost was a decent start to my current company and position, but the pay, hours, position, management, and lack of potential to move up was not enough to keep me there.


  8. "Personal banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Austin, TX
    Current Employee - Personal Banker in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Very strong bank with crystal clear reputation

    Cons

    No room to grow or advance

    Advice to Management

    Provide training for new skills


  9. "frost"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Cullen/Frost Bankers full-time

    Pros

    Pay is okay,good to have as an experience.

    Cons

    They treat their employees like dirt.

    Advice to Management

    Eat a fat one.


  10. Helpful (2)

    "Don't Waste Your Time!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FIA Commercial Acct Tech in Dallas, TX
    Former Employee - FIA Commercial Acct Tech in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    401K - After 90 days you are 100% vested.
    Pay is decent.

    Cons

    The account managers are the worse. The will treat you like crap and talk to you like you are stupid. Don't bother telling the boss or HR they want do anything. In the last year they have had to hire for the same job at least 3 times.

    Advice to Management

    If you want to keep employees treat everyone the same and quit playing favorites.


  11. "Great company for other departments maybe, but not for the "face of the bank" employees like tellers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Houston, TX
    Current Employee - Teller in Houston, TX
    Recommends

    Pros

    Easy job. Most branches are not busy throughout the day so it can get very boring.

    Cons

    Pay and favoritism. Customer service is very important but they put employees in danger with certain practices.

    Advice to Management

    Stop becoming best buddies with certain employees. Everybody should receive the same treatment and no special favors.



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