Cullen/Frost Bankers Reviews | Glassdoor

Cullen/Frost Bankers Reviews

Updated February 25, 2017
15 reviews

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3.0
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Cullen/Frost Bankers Chairman & CEO Phillip Green
Phillip Green
4 Ratings

15 Employee Reviews

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Pros
Cons
  • Low pay, no developmental opportunities (in 6 reviews)

  • Little to no opportunity to get hired post-internship (in 3 reviews)

More Pros and Cons

  1. "Administrative Assistant Intermediate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than a year)

    Pros

    Good benefits, profit sharing, great work environment

    Cons

    Very bureaucratic and mediocre pay.


  2. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern
    Former Employee - Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers part-time (Less than a year)

    Pros

    Very good place to work for

    Cons

    Not greatest manager in the world

    Advice to Management

    Nothing


  3. "ARM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time

    Pros

    Wonderful environment.
    Great people.

    Cons

    Salary is too low in comparison to industry averages.
    No room for growth.


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  5. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great culture and very customer service oriented

    Cons

    Low pay, no developmental opportunities

    Advice to Management

    Invest more resources on current employees


  6. "Excellent Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cullen/Frost Bankers full-time (More than 8 years)

    Pros

    They make it easy to provide excellent customer service. It was understood that we always looked out for the customer. They didn't push sales with the tellers like other banks do.

    Cons

    They are not family oriented. Work is always expected to come first.


  7. "It beats a blank."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst I in San Antonio, TX
    Current Employee - Programmer Analyst I in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (Less than a year)

    Pros

    Very friendly welcoming people. My manager has been flexible with work time (come in between 7 and 10. Work 8 hours plus lunch) lack of structure means Noone breathing down your neck all day.
    Gorgeous campus at Frost One. Very modern and chic. You learn an application and then you're the Go To person for it all. You can become a jack of all trades.

    Cons

    Low pay. Absolutely no training. People just code to get it done, not get it done right. Lack of structure is a pro and a con. Con is standards for coding that are optional to follow. Makes it very confusing to fix others code. Jack of all trades is a master of none, unless you call googling a skill. You can't take off work at all first 6 months. You get medical time after 3 months and vacation after 6 months.

    Advice to Management

    Invest in utilities that can help make the employees work more efficient to do. You can't fight fires you can't see. Also, being limited to Texas needs to not be the only thing you bank on for customer loyalty. Get some features.
    some of us have medical conditions that require monthly doctors appointments. If you won't change your policies that say 6 doctors visits a year is excessive, give employees who need exceptions the means to make one.


  8. Helpful (1)

    "Good Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Harlingen, TX
    Former Employee - Teller in Harlingen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The pay is great. You meet awsome customers and co workers. The workplace has a genuine warm feeling. You also work banking hours, so no working late nights, half days on Saturdays, and the bank is closed on Sundays.

    Cons

    Downsides are as a part time employee, vacation benifits are horrible... only 5 days a year no matter how long your employed with the company if you are part time. Also, I bellieve this depends on the supervisor but at my location flexability in scheduling was a NO! so not a great job if you attend school or have a second commitment.

    Advice to Management

    Be more flexable in scheduling and ecourage employees to be successful.


  9. "Teller"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cullen/Frost Bankers part-time

    Pros

    Nice people, good pay, clean environment

    Cons

    part time requires more hours than you expect, you can never take a day off, you have to work every Saturday

    Advice to Management

    If branch is not having tons of customers, allow employees to be off or go home.


  10. "Great place, with some serious flaws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Antonio, TX
    Current Employee - Vice President in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers full-time (More than 8 years)

    Pros

    Great company, very stable, most people are very nice.

    Cons

    Some departments have extremely weak management. People stay a long time, and then develop a feeling of entitlement to promotions, regardless of skill. I have seen talented new hires get fired quickly because of office politics that the manager did not nip in the bud.

    Advice to Management

    Assign mentors to new employees, the way Microsoft annd other big companies do. Make it someone from another department. New employees need to have someone other than "rivals" in their own department or HR to talk to.


  11. "Great culture, low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in San Antonio, TX
    Current Intern - Intern in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cullen/Frost Bankers as an intern (Less than a year)

    Pros

    Culture is everything here.

    Cons

    Felt like they were more concerned about selling the culture to the interns rather than making sure we left with good experience. Lots of interns struggled to stay busy all summer. Pay is not competitive, very low actually. Made more money waiting tables in high school. The internship program is more of a feeder into the ARM (Associate Relationship Manager) Program after graduation, rather than an opportunity to learn a lot and come out with experience relevant to your major.

    Advice to Management

    Pay should be industry standard, especially for a company that brags about its financial success.



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