Cumberland Farms Reviews | Glassdoor

Cumberland Farms Reviews

Updated November 21, 2017
192 reviews

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3.2
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Ari Haseotes
59 Ratings

192 Employee Reviews

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Pros
  • Really great employees, and free coffee (in 11 reviews)

  • Good pay compared to other companies (in 9 reviews)

Cons
  • Long hours especially at night, confusing array of lottery choices (in 19 reviews)

  • Upper management did not always listen to lower levels (in 12 reviews)

More Pros and Cons

  1. "Company that is on the move. Very fast paced environment with constant growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Director in Westborough, MA
    Current Employee - IT Director in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cumberland Farms full-time (More than 10 years)

    Pros

    Gives opportunity to internal candidates. Strives to be best in breed in our stores. Most everyone is pulling in same direction to succeed

    Cons

    Under performers are not pushed to put up or get out. Unrealistic expectations at times without adding head count. Can be high stress.

    Advice to Management

    If you want to grow at a fast pace you need the qualified hands to do the work or shelf initiatives.


  2. "very fast working environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Schenectady, NY
    Former Employee - Sales Associate in Schenectady, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cumberland Farms full-time (More than a year)

    Pros

    breaks every 2 hours, benefits are amazing, bonuses in checks every month which was amazing if i do say so myself

    Cons

    there was a lot of favoritism where i worked. but other than that it was a great working place !

  3. "It's a good job of you have a good manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Woodsville, NH
    Current Employee - Customer Service Associate in Woodsville, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cumberland Farms part-time (More than a year)

    Pros

    Pay is pretty good with potential of bonuses.
    Good staff will make work go easier.
    Potential to move up and you can talk to your manager about your goals.
    Job generally isn't that hard once you get the hang of it.

    Cons

    The system to get bonuses is kind of bogus to me. You have to say everything exactly how they want it and you get points off for things people never told you you had to do so I find it unfair that one encounter with you will judge what kind of worker you are.
    There can be gaps in training when you really need to ask people for help.
    Communication could be better between shifts.
    Night shift does not go as efficiently as day shift.

    Advice to Management

    Communication with the team on every shift is a must and employees need to talk to each other because sometimes people get on shift, go onto their register and everyone else leaves with no indication of what you are supposed to do.


  4. "sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cumberland Farms part-time

    Pros

    friendly staff and hot chicks.

    Cons

    Long hours especially at night, confusing array of lottery choices.

    Advice to Management

    Need more training.


  5. "Best Convience Store Chain in New England"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cumberland Farms full-time

    Pros

    Manager compensation
    Benefits-Health insurance,401k,tuition reimbursement, employee discount.
    Quarterly bonus
    Many new and remodeled store.
    Upper Management is progressive and dynamic

    Cons

    50 + work week for Managers
    Store labor is under staffed
    It's still a convenience store

    Advice to Management

    Add more labor hours at store level


  6. "I find it boring and without work-life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Barre, VT
    Current Employee - Customer Service Representative in Barre, VT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cumberland Farms part-time (Less than a year)

    Pros

    Store discounts, using the bathroom, flexible schedule. Free food, decent plans... some ability to move up. Paid time off, vacation.

    Cons

    Boring, lack of work-life balance, dealing with customers, pay isn't worth the efforts, unrewarding executive ladder, there's a whole path with no chance of going higher. Overwhelming amount to do... barely any downtime.

    Advice to Management

    Implementing more of a character/personality based interview, to find out one's compatibility with a place like that because if they aren't a people person it'll be a terrible experience.


  7. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Worcester, MA
    Current Employee - Customer Service in Worcester, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cumberland Farms part-time (Less than a year)

    Pros

    food is nice, understandable with time request off, supportive team and transparent management.

    Cons

    stupid busy so we don't get our monthly bonuses. mystery shops are very strict and not so understanding, makes it hard to find motivation to try because of all the failures that aren't actually the workers' fault since it is so understaffed.

    Advice to Management

    more hours, higher more people. workers are doing more than one job and not paid for it. more workers, more can be produced, make more money, people won't mind the job for it'll feel like it's an 12/hour job.

  8. Helpful (1)

    "Actually a really solid job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Leader
    Former Employee - Customer Service Leader
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cumberland Farms full-time (More than 3 years)

    Pros

    -Job security. Cumberland Farms is on the upswing opening new locations and taking over New England.
    -Great benefits, 401k, annual raise, monthly opportunity for a decent bonus based on mystery shopper scores.
    -They *only* promote from within. Lots of opportunity for advancement with new stores opening.
    -Business is definitely built on regular customers coming in everyday, so you generally know what to expect and build good relations with the people coming in.
    -There's really solid support from the corporate offices which is a rarity when it comes to retail. They definitely communicate a lot with employees in stores and they do listen, even if they are at times slow to respond with meaningful changes.

    Cons

    -Selling lottery. The number one reason for long lines in gas stations. There are some truly annoying and impatient people who play lottery everyday. Not surprising when you consider you have to be a complete moron, or some combination of wealthy, old, desperate and bored with life in order to throw your money away to the state every single day. Spoiler alert: No one wins, sorry.
    -Your experience will depend a lot on your store manager. There are some really great managers for sure, more good than bad! This could be a 'Pro.' On the other hand, due to the fact that Cumberland Farms only promotes from within... some truly awful ones slip through the process. They will make or break you. Your manager can ruin everything if you work in the wrong store.
    -Cumberland Farms focuses on employee retention rates a little too much. They are very, very slow to deal with problem managers and problem employees. I do admire that they believe they can work with people and allow them room to develop and grow during problematic times. The problem is, sometimes they just didn't seem to know when to make the tough call to demote or fire an employee. If you're generally a bad employee, mark this under the 'Pro' column.

    Advice to Management

    Cumberland Farms is wildly successful and growing rapidly. There are constantly new products and services being introduced, which is exciting! However, don't forget what and who got you to this point in the first place. I saw a lot more tasks introduced, and not any more labor hours to go along with it. Don't let yourselves get too big, too fast. Keep updating the infrastructure you already have in place to go with all the new things you're bringing in as well.


  9. "cumberland"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cumberland Farms full-time

    Pros

    close to home easy travel

    Cons

    non applicable, na, na


  10. "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Pepperell, MA
    Former Employee - Customer Service Associate in Pepperell, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cumberland Farms part-time (Less than a year)

    Pros

    Very professional setting, well organized management team. Chances for development are amazing. Good, competitive salary, and many available hours and shifts.

    Cons

    Sometimes the staff is expected to go extremely above and beyond, working long shifts. 16 hour shifts were expected of me.

    Advice to Management

    Keep up the good team work.


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