Cumberland Farms Reviews | Glassdoor

Cumberland Farms Reviews

Updated January 26, 2017
159 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Ari Haseotes
37 Ratings

159 Employee Reviews

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Pros
  • Really great employees, and free coffee (in 10 reviews)

  • Benefits are good for full time 40 & 32hrs (in 8 reviews)

Cons
  • long hours at night made for a long nights especially when they got slow around midnight and 4pm (in 16 reviews)

  • There was no support or help from upper management (Area Manager and District Manager) (in 11 reviews)

More Pros and Cons

  1. "Truly a Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Granby, CT
    Current Employee - Store Manager in Granby, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cumberland Farms full-time (More than a year)

    Pros

    Flexible schedule, competitive wages, extensive benefits packages for all employees, paid vacation and PTO hours, opportunity for growth, a lot of coaching from upper management, an upper management that is understanding, accommodations for employees' personal lives and the list goes on.

    Cons

    Since the age of 16, I've had numerous jobs both in this industry as well as others. This is by far the best job I've ever had. I have no cons to list.

    Advice to Management

    Continue in the direction you're going as far as how you treat the people who work in the stores. As long as they are happy, the company will continue to grow and prosper.


  2. "Trucker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Class A Truck Driver in Canton, MA
    Former Employee - Class A Truck Driver in Canton, MA
    Doesn't Recommend
    Positive Outlook

    I worked at Cumberland Farms full-time (Less than a year)

    Pros

    Drivers can work a regular early morning delivery schedule and be done by each evening.

    Cons

    Too many hours per week takes away from being with family and friends.

    Advice to Management

    Hire more drivers so everyone can work fewer hours per week.


  3. "Don't get old"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cumberland Farms full-time (More than 10 years)

    Pros

    Overall, Cumberland Farms was a good company to work for, I worked there for over 30 years.

    Cons

    They ended up not being honest with their people. On many occasions, we were told in meetings that there were no pending layoffs, only to be followed within months by layoffs. This past February, the company squeezed out approx. 100 long term employees, who were told that if they did not take a severance package, their position would be eliminated. In other words, DON'T GET OLD, Cumberland Farms doesn't value your knowledge and would rather pay someone younger much less money. Thinly veiled case of age discrimination. Surprised there hasn't been a lawsuit about this.

    Advice to Management

    Value the experience of the long term people, rather than trying to squeak by with much lower paid employees. Be honest with your employees, they aren't as sensitive and stupid as you think.


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  5. "3 years as an Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cumberland Farms full-time (More than 3 years)

    Pros

    -I had an amazing store manager
    -Secret shop monthly bonuses
    -Relationships with regular customers

    Cons

    -Overworked
    -There was no support or help from upper management (Area Manager and District Manager)


  6. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Dunnellon, FL
    Former Employee - Sales Associate/Cashier in Dunnellon, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cumberland Farms part-time (More than 5 years)

    Pros

    Great environment also wonderful people to work with it was awesome. The company was awesome the company offers you so much I gave you so many opportunities to move up in the company it's just a really nice place to work

    Cons

    Not always the same schedule


  7. "Customer Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Cumberland Farms full-time (More than 5 years)

    Pros

    Great location. Wonderful customers. Love most of my co~workers. But the good ones leave while the bad ones move up the ladder. Secret shopper bonuses are good but too cut and dry. A multitude of things could be happening that the shopper is unaware of. While there is opportunity to grown within the company the people who make those decisions are not in the store on a daily basis.

    Cons

    Preferential treatment. Unkept promises. Schedule chgs w/out notification. Drama, drama, drama. Never hear about the good but drown you with the bad. Customer complaints are immediately addressed while customer appreciation goes unacknowledged. They keep making the secret shopper list longer therefore making it harder for us to achieve our bonus.

    Advice to Management

    Take care of your long term employees. "I'm here for you" is your motto but actually only words. Look into low secret shopper scores. You keep making it harder for us to get our bonus. One person can ruin it for all but unintentionally so. You should want us to get our bonus. Not just say we can get one. Listen to your managers. They're in the store every day and may have better insight to the running of the store. All stores are NOT the same.


  8. "Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    My coworkers were nice and fun.

    Cons

    Hard to get schedule promised at interview.


  9. "Cumberland farms"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Clifton Park, NY
    Current Employee - Retail Sales Associate in Clifton Park, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cumberland Farms part-time (Less than a year)

    Pros

    Good to employees, good management

    Cons

    Work can be hard


  10. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Sanford, ME
    Former Employee - Assistant Store Manager in Sanford, ME
    Recommends
    Positive Outlook

    I worked at Cumberland Farms full-time (More than 5 years)

    Pros

    The whole staff was wonderful, The greatest customer's in town, being able to move up the corporate ladder rather quickly.

    Cons

    Sometimes long hours. having to work alone on holidays when under staffed. being called back in when someone either called out or was a no show which happens a lot..

    Advice to Management

    No advice they really know what there doing...


  11. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good compnay...very good workers..very helpful and a nice place to come to work

    Cons

    Long hours and bad management



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