CustomInk Reviews | Glassdoor

CustomInk Reviews

Updated September 17, 2017
157 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
CustomInk Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
114 Ratings

157 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great benefits: Health/Dental/Vision/Life, FSA (2 (in 22 reviews)

  • Fun, youth-spirited, friendly work environment (in 18 reviews)

Cons
  • Currently going through growing pains (in 11 reviews)

  • Everyone here knows each other from high school (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "Great Place to Work for a Reason!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 3 years)

    Pros

    CustomInk is a great place to work and have won several awards for this. They've been more transparent and realistic lately, which I really appreciate in terms of where we're at as a company both in terms of vision and economics. It's also clear on what the goals are. The benefits are unparalleled and they run their business as such but with a personal touch. Even if you are or aren't in the right role, they do what they can to develop and help you grow into the next role that you're interested in. I've seen first hand how flexible they are here when you're going through rough times and they do what they can to accommodate. I can't say enough.

    Cons

    They give more chances than most companies for folks that have slipped in reliability, ethics, or performance, which can be both a plus and a con.


  2. Helpful (3)

    "Inker all the way"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Recommends
    Approves of CEO

    Pros

    Benefits- they are all good, but just to give you a little scope it only cost me $90 to get all four of my wisdom teeth pulled with full anesthesia. It is young and growing and they are open to creative solutions. Definitely not a stagnant place to work.

    Cons

    Expectations are not always equally balanced among all teams. There could be more discussions and understanding between departments about there functionality.

    Advice to Management

    One of the best places I have ever worked.

  3. Helpful (4)

    "AWESOME!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Satisfaction Assurance Associate in McLean, VA
    Current Employee - Satisfaction Assurance Associate in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than a year)

    Pros

    Great Culture, Nice Facility, Great Pay, No dress code! Great Benefits, cheap cheap medical,dental, vision plan.

    Cons

    When you first start you might not get the perfect 9-5 schedule..but the company is expanding and hiring more and more people. 401k matching is not the best.


  4. Helpful (1)

    "Every day I feel I lucked into working for the best company in the world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McLean, VA
    Current Employee - Anonymous Employee in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 8 years)

    Pros

    - A company that really cares about me as a person - starting all the way from the top, if I needed/wanted to, I could speak directly with the CEO about anything.
    - A company that stands by its values - the company believes people should strive to be innovative, be nice to each other, take ownership of your work, words, and actions, and be an honest person. While they'll work with anyone who is struggling to perform, the company does not tolerate dishonesty. Which always makes me feel great that I know I am working with people I can really rely on and trust.
    - A growing company that still manages to have a work hard/play hard type attitude.
    - The company really strives to hire from within, even for management roles, if there are people that have shown they can do the work and have the skills to do a good job.

    Cons

    The nature of the business is seasonal and the company is still striving to find ways to handle the peaks and valleys of the business flow in a way that doesn't require a lot of overtime or a lot of sitting around doing busy work.


  5. Helpful (1)

    "Proud Inker - No other workplace like it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inker in McLean, VA
    Current Employee - Inker in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 5 years)

    Pros

    The people
    The values
    The ownership everyone takes to make sure the customer gets WOW'd

    Going into work each day with a smile on your face

    We get treats EVERY week! Catered breakfasts on Mondays, Catered Lunches on Fridays - free healthy snacks, a beautiful casual and chic office.

    This place cares 200% for customer satisfaction and employee satisfaction. We aren't simply employees... we are Inkers.

    Cons

    We are busy, but I don't see that as a Con as I hate being 'bored at work'. The company is growing and growing and business is great!

    Advice to Management

    Keep it up!


  6. "Customink is a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative Services Graphics Specialist in McLean, VA
    Current Employee - Creative Services Graphics Specialist in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 3 years)

    Pros

    Free breakfast Monday, Free Lunch Friday, Won lots of awards, growing, opportunity, great benefits, busy, great locations

    Cons

    I haven't come across any cons.


  7. Helpful (2)

    "An amazing workplace that's always respectful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Many in Washington, DC
    Current Employee - Many in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 3 years)

    Pros

    Good-hearted coworkers, eager customers, grounded leaders and a colorful mascot.

    Cons

    Really the only thing is the extremely fast growth. There's been a lot of overtime. Managers recognize it and they're hiring fast to take off the edge.

    Advice to Management

    Stay-on-course, keep hiring good people and stay true to the values.

  8. Helpful (2)

    "Good company, good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McLean, VA
    Current Employee - Anonymous Employee in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time

    Pros

    Everyone is committed to the company and to the customer. People are proud of their work and want to do a good job.

    Cons

    General growing pains. Some people handle change better than others.

    Advice to Management

    Keep communicating. Ask questions.


  9. Helpful (5)

    "Always striving to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 5 years)

    Pros

    -Fantastic benefits - even expensive prescriptions and procedures are covered
    -generous personal leave - how many people do you know who are getting 3-5 weeks paid leave per year?
    -Friendly people - hiring is strict and thorough. Generally only good people working here
    -If something is wrong, they fix it. Leaders ask how to go from good to great, and they love suggestions for improvements.

    Cons

    -somewhat anti-intellectual culture at higher levels
    -tend to rely on "customInk-style" solutions to typical management problems. Another reviewer mentioned "it's called an industry standard for a reason" and I would agree with that; sometimes the right solution is something you need to do a little outside research to find.
    -if you hate change, working hard, or being challenged you'll have a rough time

    Advice to Management

    Our company has a unique and special vibe. Don't let that get in the way of learning from what other companies are doing right.


  10. Helpful (3)

    "Four Score and Six Years Ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Service Representative in McLean, VA
    Current Employee - Sales/Service Representative in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk full-time (More than 5 years)

    Pros

    Likeminded people, young crowd, educated individuals, casual dress code, generous personal leave, free food, special treats

    Cons

    Desk job, same position can get monotonous after awhile, not a lot of growth opportunities, no standard salary increase from year to year or cost of living increase.

    Advice to Management

    Doing a great job with the direction and growth of the company but there are many road blocks to moving up or out of certain departments.


Showing 157 of 161 reviews
Reset Filters