Customer Care Reviews | Glassdoor

Customer Care Reviews

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Found 7 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
37%
Recommend to a Friend
58%
Approve of CEO
Customer Care CEO Chris Pereira
Chris Pereira
4 Ratings
  1. Customer care executive

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care in Canada, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Customer Care full-time for more than 6 years

    Pros

    As an executive representative of a customer care based company, you must build a team leader spirit in your team of workers to make sure that work is carried out efficiently.

    Cons

    Make sure that your team does not involve laziness or short cuts towards work

    Advice to Management

    The management should provide all the necessary materials needed for effective work and give incentives as at when due, creating of loan facilities too when needed

  2. Helpful (1)

    Good company for starting out, but move out soon; CEO and top management are not good leaders

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Customer Care full-time for more than 4 years

    Pros

    - Technical employees get to work on cutting edge technologies and move to impactful projects pretty fast - Employees are helpful to each other and there is a good sense of camaraderie

    Cons

    - They are very fickle and will move you around to different projects every couple of months if it suits them - Really low compensation. Way below market value. - No work life balance. if there is work to be completed, then you have to put in extra hours to meet the deadline without compensation - Policies are decided on the spot and employees are subjected to different policies depending on how good of a kinship an...

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    Advice to Management

    Take good care of your employees. Otherwise you can't stem the mass exodus and the high churning rate that the company faces as of now.

  3. Software Engineer

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in Austin, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Customer Care full-time for more than a year

    Pros

    For Entry level candidate also you might have to work in various technologies. Which is a plus for your career growth. Lots of things to learn.

    Cons

    Only one client which in the long run wouldn't be preferable. They will ask you to work on things that were not told when you were hired. Lots of expectation. Have to work a lot of extra hours to meet the deadline. No extra pay for for the extra hours you work.

    Advice to Management

    Look for your employee and make extra effort for the extra hours they put for the company.

  4. Helpful (2)

    Good company to technically grow

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee -  in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Customer Care full-time for more than 2 years

    Pros

    - Great place to start your career as you will get chance to learn so many new technologies within a very short time - Great work life balance and culture

    Cons

    - Faulty leadership or no leadership at all - No growth and hierarchy, you will end up with the same position even if you work here for more than 5 years - Benefits are not good and not up to the market, no 401K, stock options, profit share - Unstable and totally depends on a single customer where the customer themselves are struggling

    Advice to Management

    - CEO needs to be much involved to see the actual picture. - Involved CTO to make all technical decision as well as selecting leadership and team leads. -.Hire a good sales or marketing person. - Do not depend on the directors, they haven't brought any single new projects and will not. And they will leave if they feel something bad is going to happen, instead of tackling those challenges. - Choose team lead by their...

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  5. Helpful (1)

    Good

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Customer Care full-time

      Pros

      A good platform for entry level job, learnt so many things and got an opportunity to broaden my knowledge. friendly environment.

      Cons

      Not really except the repetitive works. Everything else was no complain.

    • Helpful (1)

      Learnt a lot

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Software Engineer in Austin, TX
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Customer Care full-time for more than 2 years

      Pros

      Learnt a lot, though had to fight for it. Work hours are flexible and are dependent on you. Freedom to explore technologies and apply them. Compensation: Fair

      Cons

      Management doesn't care about placing the right people in the right position. Growing too slow. Hiring is done through referrals and no real stress on vetting the right candidates.

      Advice to Management

      Please change the name of the company if possible.

    • Helpful (1)

      software engineer

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Software Engineer in Austin, TX
      Doesn't Recommend
      No opinion of CEO

      I worked at Customer Care full-time for more than 2 years

      Pros

      Even if you are an entry level candidate you might work in very good technologies for which another companies look for experienced people so definitely it is very good for your career growth.

      Cons

      They will ask you to work in any technology which they don't tell you while hiring. No work life balance ..if there is work to complete you have to put extra hours to meet deadline no matter how many hours and you don't get paid for overtime. Most of the employees are Asian

    Found 7 reviews