Does Customer Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, Customer Direct employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customer Direct. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Customer Direct?

46% of Customer Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customer Direct 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customer Direct?

Customer Service Representative (19) , Reservations Agent (13) , Customer Service (6) , Customer Service Agent (6) , Call Center Agent (3) , Team Lead (3) , Agent (2) , Call Center Representative (2) , Customer Care Representative (2) , Customer Service Associate (2) , Customer Service Representative (CSR) (2) , Manager (2) , Tier II Technical Support (2)

What are the pros of working at Customer Direct according to real employee reviews?

"Work from home and great start pay" ((in 21 reviews)); "The people I work with are great, getting my 40 hours with no problem, and flexible with scheduling" ((in 6 reviews)); "Great coworkers, lots of overtime opp., insurance, super hard to get fired, travel opps." ((in 5 reviews)); "they have flexible hours that you can get" ((in 5 reviews)); "Good over all work environment, no shortage of person to person communication and assistance" ((in 4 reviews))

What are the cons of working at Customer Direct according to real employee reviews?

"Low pay and need to be self disciplined" ((in 12 reviews)); "Training was alittle hit and miss when I went through it initially." ((in 8 reviews)); "In conclusion, My personal supervisor was Awesome, The rest not so much." ((in 8 reviews)); "All of the managers are incompetent, nothing is done fairly." ((in 5 reviews)); "Management is inexperienced and flies by the seat of their pants." ((in 4 reviews))

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Customer Direct

Customer Direct reviews

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3.1

46% would recommend to a friend

(119 total reviews)

Robert Nolan Jr.

58% approve of CEO

43% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

2.9

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Customer Direct has an employee rating of 3.1 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Customer Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

119 reviews

1.0

Jun 7, 2016

I would not recommend this place of work

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Pay was ok but not worth the harassment.

Cons

Scheduling was terrible, training was terrible, you have a lot of need for diversity training, 99% of the supervisors are Caucasian, and lack general respect.

2.0

Jun 1, 2019

Call center agent

Recommend

CEO approval

Business Outlook

Pros

It was a job. Ability to work from home.

Cons

Horrible customers. You get cursed at, screamed at, for taking, for example, hotel reservations. You are put on accounts with not enough training, and then they pile more accounts on you. You are required to work every either Sat. or Sun., and even after you accrue paid time off, you cannot take off your Sat. or Sunday. Don’t think of getting sick, needing to go to the dr, or having an emergency; you will be punished with their unforgiving attendance policy. If you are desperate, this job is okay for a while. Just don’t stop looking for something better in the meantime.

1.0

Oct 9, 2018

Don't Recommend

Csr-1

Recommend

CEO approval

Business Outlook

Pros

You get to work from home.

Cons

They run it like a military, you never get praised for the good you do, only negative feed back, they train you on 1 large account, and with-in 2 months you are trained on 6 more large accounts but pay stays the same. The hussle and bussle you paycheck and play with your hours. I do not recommend this job to anyone. Do not respect sick time, or family life.

Viewing 1 - 3 of 119 Reviews

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