Customer Engineering Services Technical Service Representative Reviews | Glassdoor

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Customer Engineering Services Technical Service Representative Reviews

Updated May 17, 2016

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Found 4 reviews

2.1
StarStarStarStarStar
13%
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Customer Engineering Services CEO Jim Fox
Jim Fox
0 Ratings
  1. Helpful (4)

    "Great work experience, intense work load"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Service Representative in Edison, NJ
    Recommends
    Positive Outlook

    I worked at Customer Engineering Services

    Pros

    Gain incredible technical experience over a vast array of area in the information industry. Benefits were well worth the position.

    Cons

    The work load becomes overwhelming. They throw more and more work at you without any compensation.

    Advice to Management

    No comment.

    Customer Engineering Services2016-05-17

    Customer Engineering Services Response

    June 28, 2016HR Generalist

    CES provides its employees with the tools and training required to perform their jobs. We understand that our most valuable resource is our people and that a highly knowledgeable and skilled workforce is critical to our continued growth and success. I am pleased to hear that you see ...

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  2. Helpful (5)

    "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Service Representative 
    Doesn't Recommend
    Negative Outlook

    I have been working at Customer Engineering Services full-time for more than 3 years

    Pros

    Company car, laptop, smart phone, there is a lot of great coworkers willing to help.

    Cons

    The raises are a joke, I received a 30 cent raise in 3 years. Little to no training. When you finally get training is when you pretty much know when to fix the machines. Working on equipment you've never seen is the norm. Not enough positions available so there is little to no advancement opportunity. Major projects are not planned well and it falls on the service techs to deal with the headaches. Everything is last... minute and lots of traveling. Seems like the only people making money are upper management.

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    Advice to Management

    Value the employees that make all the money for the people up top, keep them happy.

    Customer Engineering Services2015-09-15

    Customer Engineering Services Response

    September 18, 2015HR Generalist

    Dear Employee, Thank you for the feedback. CES understands that great things happen through great people and we value every CES employee. I hope that you have shared your concerns with your immediate manager and with upper management via one of the communication channels available ...

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  3. Helpful (3)

    "Put in a lot of hard work, to be treated as a number."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Service Representative 
    Doesn't Recommend
    Neutral Outlook

    I worked at Customer Engineering Services full-time for more than 3 years

    Pros

    Flexibility, benefits were ok. Was able to learn a lot about the job and myself.

    Cons

    50+ hours a week. Poor pay. Very little appreciation from management of the complexities of what the techs are being asked to do.

    Advice to Management

    Tell your people the truth.

    Customer Engineering Services2014-04-11
  4. Helpful (3)

    "Good to build experience from entry-level, but keep your resume updated and jump when you have a chance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Service Representative in
    Doesn't Recommend
    Neutral Outlook

    I worked at Customer Engineering Services full-time for more than 8 years

    Pros

    If you work as a TSR (technical service rep, about 90% of their workforce) you get a car, phone, computer and tools provided. Scenery changes daily. Pay is decent to start but...

    Cons

    ...don't expect frequent or significant raises - I went on average 3 years between 5% raises, and usually only after I brought it to the attention of my manager several times. No year-end bonuses or profit-sharing of any kind, and they only recently started 401k matching at a level that is a complete joke (something like $150 per $1,000 contributed.) Most of your days will be spent dealing with minimum/near... minimum wage retail employees in a retail setting. LOTS of driving, after they started issuing company cars I went through them at a rate of 1 every 2 years (the fleet company initiates a replacement at ~85,000 miles.) Managers have completely unrealistic expectations on travel time (ie, "it took you 1 hour to drive 60 miles, I could have done that in 25 minutes") and call ETAs are set arbitrarily by a computerized dispatch system, often giving you no time to cover large distances. Training is hit or miss, depends on the account you end up working on. By the time I left they picked up a service contract with a major office equipment supplier and we were expected to BS our way through convincing the customers that you were an old hand at servicing their copier/printer (etc.) when often it was the first time you laid eyes on the equipment you were working on. They don't really promote from within, all the upper management are IBM alumni and seem to always have someone waiting in the wings when a position opens up. In 8 years I saw one coworker move up substantially, there's really no opportunity for advancement here. Provides benefits but you pay through the nose for them and I had an independent insurance agent tell me their healthcare plan was "on the mediocre side of terrible" and not worth buying, I was able to do better buying my own policy.

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    Advice to Management

    Offer your employees some incentive for working hard. A 5% raise every 2-3 years hardly keeps up with inflation.

    Customer Engineering Services2012-08-11
Found 4 reviews