1. Generally friendly and relaxed working environment.
2. Not a cut-throat culture, every success is attributed to teams if not the entire company.
3. Small company, approaching people and team work is easy.
4. Some flexible hours and telecommute allowed.
5. Work-life balance is respected.
6. Company has seen growth in the past few years and still growing.
1. Very departmentalized structure, which is the root of many problems:
- Employees often do not get to the root of the problem when they are, respectively, capable to solve them. Because roles are very departmentalized, there is often the "someone knows this better than I do anyway" attitude. Problems gets tossed around across different functions and sit around unnoticed. Very inefficient.
- HR department has absolutely no insights. Some roles will help the company more by performing cross functionally, but management doesn't encourage flexibility and self starters. Most employees are just doing rote work. Human resource is not seen as a fluid capital to be polished and shined.
- Other than contractors going into full time, there are no promotions or growth opportunity within, not even for mid managers and executives. Departmentalized structure encourages hiring new instead of internal changes, apparently doesn't regard the adaptability of existing employees as a potential. When people don't fit into the their designated little boxes, it's fire. A waste of time and money.
2. Clients were given false hope during sales pitches, later to find some of their expectations from the company product are technically restricted. A huge mistake in sales strategy and usually it's other departments to take blame when client retention isn't good. Sales department seems to run their own game, making limited attempts to communicate with client management team, content team or engineering team.
3. Company growth in the past few years are strongly correlated to mergers and being acquired by larger companies. Mergers enables access to better business resource and acquisition opens doors to many potential clients. Whether or not if the company product alone has attracted such good opportunities is highly questionable.
4. Attrition rate among employees have been getting higher in the recent months.
5. Creativity is little to be seen in the market intelligence aspect - competitors are offering cheaper social media insights with much better compilation and presentation of data. Product user Interface, design, graphics, solid statistical analysis is currently lacking.
Advice to Management
1. Some serious project management is needed - there were already enough experienced managers in the company but there hasn't been enough momentum to get things done efficiently.
2. The real deal and the core of the product is still technical, engineering, and content acquisition - things that need to be done by "doing" not "thinking". The company had enough lofty thinkers in the company to the point it almost makes the product look like fluff with no substance.
I have been working at Cymfony full-time (More than 8 years)
great opportunity for my career, accumulated lots of experiences there
the Buffalo location is a bit too distant from the hot spots of IT
Good learning and Good Hike
Company is not anymore. It is officially closed.
I have been working at Cymfony full-time (More than 5 years)
Very friendly company which nurtures both ur professional and personal growth
Single domain. Need training on Quality
Flexible Work and Lunch Hours
Early Release Days in conjunction to Holidays
Paycheck never on time
No room for advancement
Employees left in the dark alot
Favoritism in the workplace
Advice to Management
Stop giving your employees the run around. Let them know where they stand.
Limit the contract jobs, if you want people to stay offer them permanency.
Stop announcing pay raises/bonuses in front of your contract employees, it's very unprofessional.
Managers are hired at ridiculous salaries, lower the managers salary and you'll be able to afford to hire support staff on permanently.
Pay your contract employees for the days you have early release. It's not their fault you want to leave early.
You've created a Us versus Them environment - it decreases morale in the workplace.
Promotions by title only, are not promotions - it's just more work at the same pay.
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