Cyracom International Reviews | Glassdoor

Cyracom International Reviews

Updated March 28, 2017
185 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Approve of CEO
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Jeremy Woan
65 Ratings

185 Employee Reviews

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Pros
  • You learn a lot about many subjects (in 8 reviews)

  • It also Has job advancements and can also work from home on certain languages (in 8 reviews)

Cons
  • It is a call center so you are definitely in the customer service arena (in 13 reviews)

  • So if you have no experience whatsoever they'll train you, and then make you a slave for super low pay 13 (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Cyracom is a where you will learn a lot, if you have the patience for it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spanish Interpreter in Houston, TX
    Former Employee - Spanish Interpreter in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cyracom International full-time (More than 3 years)

    Pros

    Cyracom offers a unique experience where you get to help people on a daily basis. You learn so much. On a typical day you will do at least 30 interpretations over the phone. This can range from medical, financial, legal, 911, anything. Think of any situation in life, and Cyracom for sure will interpret it. It's awesome and such a unique experience. You will learn so much about so many different fields and expand the use of your language. You truly get to provide a voice for people that would not have one without your presence, and that is amazing! I honestly enjoyed this, but it isn't for everyone. It requires A LOT of patience.

    Cons

    It seems like the organization is run by monkeys. There is little to no respect for the interpreters who are the backbone of Cyracom. All the supervisors on the floor continuously send emails where they treat us like idiots. Every supervisor has conflicting beliefs and too much power amongst the interpreter. In Cyracom you are treated as a replaceable entity, the company does not see you as human being, but another robot that can be substituted. Do not expect to get much time off or many excused absences. The company puts the call over you. You will get punished if you show up a few minutes late when clocking or from break. The company only wants you on the phone. You get monitored randomly during calls and NIs (need improvements) are given to bad calls. After a certain amount NIs the company can let you go, and trust me, they are given for the stupidest reasons.

    Advice to Management

    Learn how to respect the interpreters who are the reason why this organization exists in the first place. Instead of firing interpreters for silly reasons, give them the tools to grow. Interpreters are not as replaceable as they seem.


  2. "Spanish Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ

    I worked at Cyracom International part-time (More than a year)

    Pros

    - Company was very flexible with school schedule
    - Excellent for practicing your Spanish language skills
    - Good training program
    - Good management

    Cons

    - There is little opportunity to grow after rising to Supervisor


  3. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cyracom International full-time

    Pros

    The company trains you to great service.

    Cons

    I cannot think of any cons.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Houston, TX
    Former Employee - Interpreter in Houston, TX

    I worked at Cyracom International full-time (More than a year)

    Pros

    good experience gained
    good stepping stone

    Cons

    management don't care, low wages


  6. "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cyracom International part-time

    Pros

    Fast paced environment, good for learning all aspects of operations

    Cons

    Tense work environment, constantly working with little break times


  7. "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Positive work environment. Friendly people

    Cons

    Having to understand people who are not fluent in English

    Advice to Management

    None


  8. "Over the phone Interpretation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Phoenix, AZ
    Current Employee - Interpreter in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cyracom International full-time (Less than a year)

    Pros

    One location, Flexible schedule, Location convenience, Great staff

    Cons

    Parking, Pay compared to quality work performed


  9. "Good start not so good in the end"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spanish Bilingual Interpreter in Houston, TX
    Former Employee - Spanish Bilingual Interpreter in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cyracom International full-time (More than a year)

    Pros

    The benefits at the time were free at no contribution. Quarterly bonuses and ease in moving up the ladder. Paid Holidays and

    Cons

    To begin their training is now extended, instead of three weeks of base pay they now have 5. In addition, support from supervisor and management is poor when it comes to urgent and unexpected matters outside of work. They are strict with attendance with no vacation time given if accumulated paid time off hours then those can be used but only if schedule department allows. Not to mention that schedules are generated automatically 3 weeks in advance. Lastly, other languages get paid more than others while the work is the exact same.

    Advice to Management

    Be open to feedback from employees and also more considerate with time off. Be just in pay with other languages


  10. "Great Place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cyracom International full-time

    Pros

    Great enviroment, a lot of cultural diversity

    Cons

    No cons at the moment


  11. "Spanish interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Cyracom International part-time (More than a year)

    Pros

    Fairly easy to get hired
    Can get more hours easily

    Cons

    Timed breaks
    Call after call without any real break in between
    Bad salary



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