Company has a rare product - The auto signature machines as used by politicians, and military. Location was reasonable central location of Montgomery County.
Company is run by a father, wife and son. None agree on the direction of the company. There are different ideas of direction from one of the 3 owners to each to the employees. (the wife is not a formal owner but has say in what goes on) In the ad they post is that they are a "digital office with modern equipment" which is not saying much. This office still has copies of Windows 97, they don't even have a modern working version of Adobe Acrobat Pro. All pcs are slow. The internet is slow dsl. They don't even have DVD players. Still cd rom only players. Furniture is old, and falling apart. Conference room has tape on the chairs. If case you are not getting the underlying theme. The company is cheap. They do not reinvest back into the company. Regarding the client relationship manager/account manager position: Owner expects the Account/Client Manager to play the role of marketing, sales, technician, and office admin which includes collections and invoicing. Company is confused and has no sense of direction. Budget for marketing is zero dollars yet they wonder why they have minimal to no sales. Keep in mind this business has been operating for over 10 years but functions as if they were first opened for business 2 weeks ago. I feel sorry for anyone that accepts a position with this company. The selected individual is doomed to fail. If unemployment or this job. Take this if you plan on finding something else within 3-6 months. If you are employed stay where you are at.
Advice to Management
Hire individuals and empower them for what you hired them for. Hire an admin for administrative duties. Hire a salesperson to perform sales. Hire customer support/technician for just that supporting customers with technical problems. Hire someone in marketing to do just that provide marketing and provide a budget for that individual to have a professional outside company to create flyers, brochures, eflyers, web design, etc. If you expect the marketing person to do this then hire a web designer/graphic designer instead. Your profit/loss statements have been consistently down. The problem is not any individual but the leadership of the company. One last thing provide positive reinforcement to employees. Make the employee feel that he is part of a team not just the hired help.
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