DAVIDsTEA Reviews | Glassdoor

DAVIDsTEA Reviews

Updated May 20, 2017
213 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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DAVIDsTEA CEO Joel Silver
Joel Silver
3 Ratings

213 Employee Reviews

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Pros
Cons
  • No benefits (health) for part time work (in 18 reviews)

  • Very little hours given to employees regardless of full time or part time (in 16 reviews)

More Pros and Cons

  1. "Fantastic brand, but lost fantastic people due to a bully manager who was reported to HR multiple times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Niagara Falls, NY
    Former Employee - Key Holder in Niagara Falls, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    delicious tea, all you can drink on a shift, great 50% off discount, creative environment, fun tea sampling events, personalized experience with each customer, feels authentic, hands off management style from DM/RM,

    Cons

    lack of upward mobility due to the stores being so small, ignored comments from tea guides and key holders about an aggressive inappropriate manager until half of the store decided to resign. Once the manager was fired it was too late to get the previous employees back although I would have loved to work for this company again.

    Advice to Management

    Don't wait for the threat of legal problems to protect your employees.


  2. "Fun work environment, management make or breaks job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Los Angeles, CA
    Former Employee - Key Holder in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    Fun environment and relaxed. You get to drink as much tea as you would like during your shift. No uniform except now the new apron. 50% discount on all items except sale items.

    Cons

    Every Sunday is a 2 hour deep clean which you could get stuck with every week. Cleaning dishes. Sometimes it gets busy and it will be only one person working or the other person is on lunch. Sometimes depending on where you are located it gets slow that they cut your hours a lot.

    Advice to Management

    Don't hire so many people that everyone has short shifts and no hours. It sometimes feels like a lot of work for no recognition. I did not have a good manager hence why I quit. When no one likes the manager maybe the company should listen as to why. Also, you are not above all employees and need to follow rules like we have to.


  3. "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Lynnwood, WA
    Former Employee - Store Manager in Lynnwood, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA full-time (More than a year)

    Pros

    50% Discount off of product and Tea.

    Cons

    Favoritism, retaliatory behavior, terrible communication standards.

    Advice to Management

    Grow Up.


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  5. "Quick interview and hiring process. Very fun and friendly team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at DAVIDsTEA full-time (More than a year)

    Pros

    The teas taste great! Benefits are good. Better health insurance than I've seen in a long time. You really own your store. The people are great and truly care about the customer experiencd.

    Cons

    No work life balance. You frequently end up working on your day off. Lots of politics and upper management is not the best at giving constructive criticism, more condescending than constructive.

    Advice to Management

    Ask before giving feedback. You'd be surprised how many of your team members already have plans in motion while you're busy assuming they haven't done the work. There is such a thing as too much communication.


  6. "office manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Birmingham, AL
    Former Employee - Office Manager in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA full-time (Less than a year)

    Pros

    the time off and holiday pay

    Cons

    no bonuses or regular raises


  7. "Good for creatives who need a flexible job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tea Sampler in New York, NY
    Current Employee - Tea Sampler in New York, NY
    Recommends
    Approves of CEO

    I have been working at DAVIDsTEA part-time (Less than a year)

    Pros

    good pay,
    great discount,
    great for creatives who need a flexible job

    Cons

    Rude management,
    More emphasis on the sale than on the customers


  8. "Seasonal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Tea Guide in Chicago, IL
    Former Employee - Seasonal Tea Guide in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at DAVIDsTEA part-time (Less than a year)

    Pros

    The discount is very good compare to other companies. You can drink tea during your shift. Great, diverse work atmosphere and company values. The pay is above minimum wage.

    Cons

    If you are seasonal you are only scheduled for less than 2 days and if you are scheduled it would only be for 3-4 hours a day (Even if you have open availability). They also do on-call during the holiday season, which is an unfair system for employees and a waste of time. They also want you to go outside and sample in the cold (30 degrees Fahrenheit) for 1hr+ even when it is snowing. When they plan on cancelling your shift, they do not tell you a few hours in advance, which is very inconsiderate if you take public transportation and are already on your way. The training is only 3 hours online and 3 hours in-store which is not enough time.

    I would not recommend this job to anyone trying to make money over winter break or extra money. This is not even worth being a "part-time" job.

    Advice to Management

    Please be more open/provide more details to the applicants about the job description such as how employees are required to sample outside during winter. Get rid of on-call.


  9. Helpful (2)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Store Manager in Boston, MA
    Former Employee - Former Store Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DAVIDsTEA (Less than a year)

    Pros

    Free Tea all the time; great discount on products

    Cons

    Micromanagement of stores by senior management; limited hours for staff; pressure to recruit staff to work more short shifts, rather than recruit for longer shifts and more commitment; pressure to run stores on limited coverage (one opener, one closer, no help in between)

    Advice to Management

    Have faith in the abilities of your store managers to manage their local stores; Stop micromanaging details which, in other retail markets, are always the responsibility of store managers; realize that people need to take breaks, use the bathroom and sit down during the day. Allow for staffing to accomplish that. Leaving people alone to close at night in malls and lifestyle centers is dangerous.


  10. "Keyholder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in San Francisco, CA
    Former Employee - Key Holder in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    Great discount and friendly workplace

    Cons

    Poor management from Corporate - (Great local managers however)

    Advice to Management

    Let your employees grow.


  11. Helpful (1)

    "Okay company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DAVIDsTEA (Less than a year)

    Pros

    Fun atmosphere, great learning experience.

    Cons

    No upward growth, any new management is hired from outside of the company

    Advice to Management

    Look to your own employees before hiring


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