DAVIDsTEA Reviews | Glassdoor

DAVIDsTEA Reviews

Updated April 18, 2019
373 reviews

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3.3
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Herschel Segal
5 Ratings

Employee Reviews

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Pros
  • "Free tea while your working and 50% discount on everything in store" (in 53 reviews)

  • "50% employee discount on almost everything" (in 33 reviews)

Cons
  • "Work life/balance was incredibly poor" (in 15 reviews)

  • "High turnover in upper management" (in 26 reviews)

More Pros and Cons

  1. "Love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at DAVIDsTEA full-time (More than a year)

    Pros

    -great environment
    - so much opportunity
    -love to work here
    -great pay
    -encourage you to move up and excel
    -flexible with schedule

    Cons

    - Nothing is a con working here!


  2. "Subpar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in San Jose, CA
    Former Employee - Supervisor in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    You get to work with Tea. If you are an avid lover of it the cons might be overlooked.

    Cons

    Upper management is a joke. How they run the company, at least in the American sector is chaotic and unorganized.

  3. "Flexible!"

    StarStarStarStarStar
    Current Employee - Tea Guide in Wrentham, MA
    Current Employee - Tea Guide in Wrentham, MA

    I have been working at DAVIDsTEA part-time (Less than a year)

    Pros

    Really awesome team members! DM is very flexible and willing to work with almost any schedule for hard working people

    Cons

    Lower end pay. Not full time availability al the time. Hours can vary


  4. Helpful (1)

    "Poor management & low retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Chicago, IL
    Former Employee - Shift Supervisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    Discounted tea & extensive tea knowledge

    Cons

    Standing outside store for HOURS handing out tea samples & trying to convince people to come into the store
    Flex shifts: the on-call time could be an extra 4 hours of work. You can’t plan anything for your day if your manager can say you need to stay another 4 hours
    Repetitive work


  5. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at DAVIDsTEA full-time

    Pros

    *All the free tea you can drink on shift
    *Lovely coworkers
    *Fast pace
    *Easy to build authentic relationships with clientele by bonding over teas.

    Cons

    *High turnover in upper management
    *Constant revamping of products, policies, and procedures sometimes felt unnecessarily reactive and sloppy.
    *Big shift in company culture once focused on giving a great experience to squeezing as much money out of the customer as possible.


  6. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at DAVIDsTEA part-time

    Pros

    Nice Culture, Flexible Hours, Good Experience

    Cons

    Always Busy with customers, sometimes questions are to specific


  7. Helpful (6)

    "Looks Good From the Outside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA full-time (More than a year)

    Pros

    One of the better benefits package around in retail.
    50% discount on everything with exception little exception
    Free tea to drink on shift only restrictions is 1 Matcha and 1 Latte per shift.
    Good working relationships with peers.

    Cons

    Work life/balance was incredibly poor. Working open to close or more than 40 hours a week is common in many stores no matter what lies are said by Upper level management and/or corporate. When you are salaried it is an unspoken rule.

    Many Store Managers do work at home or stay longer because the computers in the store are incredibly slow and old and are not conducive to doing work for long periods of time. The computers are the register computers and even if you are doing an important admin task with a deadline if a customer comes in they are your focus.

    Hours to schedule or based on sales targets more money you make the more hours you have but also is the inverse. This leads to a lot of one part coverage on SMs and ASMs so you can have more coverage hours for high peak days like weekends.

    Burn out and turnover are high due to low pay versus the amount of responsibilities. The job can be labour intensive especially when it comes to the cleaning aspect of the job.

    People can get hurt doing things like shipment because they have to race to get the product off the floor so customers don't see.

    Shifty corporate personnel who don't take feedback or concerns as seriously as they should. The field has the most contact with customers yet that resource is not utilized enough and it shows. DT trades on the NASDAQ for less than $2 which. They expanded too rapidly and want to quietly close some stores to offset the losses.

    The lack of transparency and chaos at corporates also breeds distrust for retail employees. The former CEO sued the founder when they could not agree on what their vision for DT's future. With all this chaos the company took a hit of 10 million dollars just this quarter to add to the previous lackluster quarters.

    So much pressure on sales by DMs to the stores because it now becomes the responsibility of the field to pick up burdens from big mistakes at the corporate level which is next to impossible when there's not enough marketing invested for stores.

    Favoritism and gossip does take place so always be mindful of what you say no matter what even in times of frustration because it can bite you in the end.

    DM emphasize taking ownership but could not do the same for their mistakes and instead shift the blame to stores. Creates a work structure that breeds distrust and ultimately will effect productivity.

    Pay versus your responsibilities was poor. When you are salaried it starts to mean nothing when you break it down to how many hours you work versus how much you are paid you will see the disparity.

    Ridiculous wage makes it hard to retain talent. It is slightly above minimum wage and the amount of work that you do versus what you get paid makes it hard for the job to be attractive. If its your first job you won't know better but it does give you a foundation for good work ethic.

    Quality of merchandise has taken a hit and many customer returns due to defective product.

    Sampling in extreme weather is a mistake and lead to dangerous outcomes.

    Outdated technology and training program which employees have to basically unlearn when they get in store for in-store training.

    Advice to Management

    The lack of transparency will be your downfall. You have people within the company suing each other. Many CEOs in a short amount of time. The namesake who isn't talked about frequently and if you ask why you get weird looks. You want SMs to act like this is their own business but give them little to no flexibility. Micro-managing is a norm because of the chaos that starts from the top. Get better targeted marketing for specific areas and actually spend money advertising. Outreach is great but its not feasible a small team can meet as many people in a market as what advertising dollars can reach. Be realistic and transparent with field team because they cannot make miracles happen with inconsistent leadership, little attention from corporate and every changing "policies". Many people in the field don't trust you because they get more info about their companies woes from the internet rather than from their employer. Now they are going to sell tea bags in supermarkets in Canada which takes away its exclusivity and its only a matter of time before they try to do this in the US if they can afford too I wouldn't be surprised if they sold the company to venture capital firm that will suck whatever it can and then start shuttering stores.

  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DAVIDsTEA part-time

    Pros

    Fairly easy to start into
    Making tea is incredibly easy
    Corporate provides good direction for merch arrangements generally

    Cons

    Lack of specific marketing store by store

    Advice to Management

    Hire some analysts to help further define your audiences from store to store. A store in NYC is way different of an audience to a store in a mall in New Jersey.


  9. Helpful (3)

    "Solid culture, Good Regional Support, Difficult Work-Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Chicago, IL
    Former Employee - Retail Store Manager in Chicago, IL

    I worked at DAVIDsTEA full-time (More than a year)

    Pros

    Close (regional/ market) management was very supportive. Regional stores were tight-knit and very supportive of each other's business and teams.

    Cons

    The expectation was that you would keep close tabs on your store even on days off. While it was stated "this is a 40hr/ week position" ad nauseam, it was incredibly difficult to not bring work home. Someone with the same role stated that they purchased a laptop and Microsoft suite subscription for home, as it was easier to do all admin work outside the store. Sometimes admin changes seemed superfluous: programs and daily wrap-ups experienced constant tweaking making it difficult for part-time staff to master before it went through the next overhaul.


  10. Helpful (1)

    "Poor location management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Guide
    Former Employee - Tea Guide
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (Less than a year)

    Pros

    • Employee discount
    • Free tea every shift
    • Fun, cute, colorful work environment
    • Great locations
    • Better pay than most places
    • PK is easy to pick up on

    Cons

    • Poor management training
    • Poor communication with the team I was with
    • 8-10 hrs per week max
    • Pushy sales tactics
    • Can get incredibly stressful and busy

    Advice to Management

    Please train your managers whether it be District, Store, or Assistant Store managers on how to deal with conflict and how to be professional, neutral, and to handle things quickly. I left after nearly a month of not having my issue resolved and I felt incredibly invalidated when I approached my manager about it. HR was wonderful but location manager training really needs to step it up.