DAVIDsTEA Reviews | Glassdoor

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DAVIDsTEA Reviews

Updated January 16, 2018
270 reviews

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3.0
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DAVIDsTEA CEO Joel Silver
Joel Silver
19 Ratings

270 Employee Reviews

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Pros
Cons
  • Store Managers are expendable no real work life balance (in 11 reviews)

  • Hard to move up to full-time hours, if that's your goal (in 19 reviews)

More Pros and Cons

  1. "At Specific Location: Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at DAVIDsTEA part-time

    Pros

    - Young, energetic Core
    - Outgoing leadership.

    Cons

    - New store setup in Natick Mall didn't promote enjoyment of tea for employees. Took away the experience of trying out teas and having real appreciation for it.


  2. "Mgmt"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at DAVIDsTEA full-time

    Pros

    Drinking and learning about tea

    Cons

    Upper management not honest and truthful.

  3. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Boston, MA
    Current Employee - Store Manager in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at DAVIDsTEA full-time (Less than a year)

    Pros

    free tea while working?
    From the outside as a customer before working here this place seemed fun, exciting, and "different"....

    Cons

    recruiting practices, most store leaders are promised "development' to entice but are not afforded opportunity - no consistent development plans across the board, development is last priority
    micro management or hands-off approach by DMs and corporate - not supportive enviornment
    Pay and benefits package are BARE MINIMUM- Pay is absolute bottom dollar, even with qualifying experience externally and internally (New Store Managers are told they can bonus every month to make up the difference in pay but the US is failing)
    WORK LIFE BALANCE is NON EXISTENT- expect to work 24/7 if you are a salaried manager
    failing US market and Store Managers left to pick up the pieces of failing business model- constant fear of store closures or being fired for not performing in sales (most of which is no fault of our own)
    Multiple HR complaints about specific employees or management- no consequences or write ups

    Advice to Management

    Slow down. Instead of being reactive to problems take your time to find the right solution the first time
    Corporate- hold yourselves accountable, don't let your failures of product selection, pricing, and real estate fall on Store leaders' shoulders
    Take HR complaints seriously


  4. "Too frustrating for a part-time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in New York, NY
    Former Employee - Shift Supervisor in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time (More than a year)

    Pros

    The employee discount is a generous 50% off tea and merchandise except for a few seasonal and sale items at certain times of the year. Unlimited free drinks all shift, 1 matcha and 1 latte. Staff works toward having an upbeat and positive attitude and presentation, and you're encouraged to chat with customers in an approachable, friendly way. My favorite part: nice regulars! Tea people adore tea and are very interested in what you want to show them. Always had a few regulars who would come in at the same time and order the same drink every day.

    Cons

    In my experience, for a small-store retail setting, upper levels of management were constantly breathing down our necks looking for a dozen PR updates through email every day. Paperwork is absolute drudgery: a business plan system that could be fully automated and human-free requires manual input every hour and for most values, to be manually copied at least 3, sometimes 4 or 5 times. This compounds on a supervisor who is most likely one of the two staff working on site. At least in the NYC locations, upper management expected a manager to constantly be free to have long phone conversations or email, in addition to regular inventory and clerical work, leaving a sales associate alone to handle lines of guests expecting prepared beverages, manually measured loose leaf tea, or assistance on the sales floor. When these locations are fully staffed, the job is a dream. They rarely assign 3 or more people to a segment. As for advancement, it appears to me that there is very little opportunity to advance at DAVIDsTEA. Hiring is typically external for every level of management.

    Advice to Management

    Parse down data input with more automated software. You're wasting labor hours on a job that could be taken care of by one programmer, once. Eliminate unnecessary email traffic. Store staff are writing gung-ho babble to satisfy the end-of-day report, where, again, this information is already available in the sales reports and could be automated to send every night. Finally, take a serious re-examination of scheduling and ensure that people aren't being asked to stay on for less than 10 hours a week while taking on new hires. Take advantage of staff who ask for more hours. And if someone has full-time availability, do not cheat them of 40 hours just to skirt the risk of running overtime. It robs people of the opportunities to earn benefits and is unfair to dedicated employees. This is a dirty labor practice and I believe the workers could benefit from unionizing.


  5. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Boston, MA
    Current Employee - Store Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DAVIDsTEA full-time (More than a year)

    Pros

    Product, Discount, Peers are all positive aspects of the job

    Cons

    Lack of Direction, High expectations, A lot on the plate of one person

    Advice to Management

    Listen to the front lines of your business.


  6. "A company that is majorly struggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DAVIDsTEA full-time (Less than a year)

    Pros

    Free cups of hot tea during work. 50% employee discount.

    Cons

    *They force you to go outside in the cold winter months ( even in -13 below weather) and sample hot tea for hours. But yet they never mention this in the interview process and briefly mention it in your online training (if your even lucky enough to get this). I so sick of hearing the jokes (Oh looks like you got the unlucky straw today).
    *They leave the doors wide open during 30 degree days trying ot so call drive in so called foot traffic. Yes this does work but most people just feel sorry that your freezing to death or crack jokes about it.
    *If you dfo get a lunch break there is a place to eat but they expect you to go out to eat every day as to there is no employee fridge or even a microwave to warm up food if you cant afford to eat out everyday. (Been eatting cold food for 3 plus months now).
    *The manager is not understanding and has created such a negative vibe in the store that no one wants to work when this person works. Even worse lots of people are quitting because of it.
    *Ive been in retail for a long time and this is one of the most messed up companies I have ever seen!
    *Lets not even talk about how they blame the store for the making money but yet doesnt send the product we need. Floorsets are always a Disaster! 1 hour is not enough time for 2 people to change an entire store.
    *Advice to anyone looking to come on board. Do No Do It!

    Advice to Management

    All the advice is above


  7. "Logan Klassen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Miami, FL
    Former Employee - Shift Supervisor in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DAVIDsTEA part-time

    Pros

    Great teas and free teas

    Cons

    The management sucks, no medical insurance and barely gave any hours

    Advice to Management

    Please be aware of what is going in each store

  8. "Disgusting Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA part-time

    Pros

    The tea is great.

    Cons

    My manager only hires her friends for the higher up positions. They were all in a huge clique and excluded everyone else. I was threatened termination due to my mental health. Manager promoted her friend to assistant manager 3 days after she started working with no experience, there were others who deserved it way more. They were 20 year olds who acted like high schoolers. They constantly talked behind people’s backs. Sometimes I was forced to give away some of my 6 free teas to other people.

    Advice to Management

    Be professional.


  9. "Unrealistic Expectations for Store Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at DAVIDsTEA part-time

    Pros

    50% off employee discount, drink free tea, cool products

    Cons

    The store employees and managers are disposable. You’ll solely be evaluated by the sales you make, not on superb customer service skills. You are expected to be uncomfortably pushy to customers and stand outside for hours sampling tea in intense heat or cold.

    Advice to Management

    Forcefully pushing sales on customers will not attract an enthusiastic and loyal clientele. Higher up needs to treat store employees like people, and actually listen to them. There is overwhelming pressure for store employees to meet goal. Higher up is disconnected from store needs and clientele behavior so they constantly set unrealistic goals for everyone else. If goals aren’t met, store employees will receive all blame and constant negative feedback.


  10. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DAVIDsTEA full-time

    Pros

    Free tea while you work

    Cons

    No support from US team. Expect stores to magically create customers and if you can’t your results are yours to defend. Never ending work and expected to be alone in store for hours

    Advice to Management

    Regional director is the worst! Too many great people have left because of her. Find someone who actually loves the company over covering her tracks to keep her job. My DM was hardly supported and expected to “make it happen” as regional puts it in daily emails that do nothing but add fluff and aggreviate those who are trying to make sales goals that are unattainable.


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