DFC Global Reviews | Glassdoor

DFC Global Reviews

Updated October 13, 2017
21 reviews

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Glen Wakeman
3 Ratings

21 Employee Reviews

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Pros
  • Good pension Scheme, worked with some good people (in 3 reviews)

  • entreprenurial and some great people (in 3 reviews)

Cons
  • Very inflexible work life balance - there is none (in 5 reviews)

  • The business model is unethical regardless of how they try to spin it (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "By-pass any job offers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DFC Global full-time (More than 3 years)

    Pros

    Not sure they are many anymore. Compensation average, vacation time sub-par, benefits below average.

    People are pretty nice.

    Cons

    Too many layoffs. Seems like every month there are a couple more gone. Three let go just yesterday, a few more a month before.
    The future model is to outsource everything.
    Don't expect a long term position if you are interviewing .

    Advice to Management

    Don't claim the need to cut staff due to budgets, yet continue to:
     Have catered lunches for well- heeled upper management and over paid consulting firms.

    Travel across country for a one day meeting

    Hire consultants who don't know the business


  2. Helpful (1)

    "Experience at this company largely depends on your team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Berwyn, PA
    Former Employee - Anonymous Employee in Berwyn, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DFC Global full-time (More than a year)

    Pros

    Most employees are professional
    Exposure to C-Suite executives
    Independence/freedom to deliver results

    Cons

    Culture is rife with internal politics
    Experience at company varies widely based on your team

    Advice to Management

    Please leave employees out of internal politics

  3. Helpful (1)

    "Don't expect a lire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Former Employee - Anonymous Employee in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFC Global full-time (More than 3 years)

    Pros

    Decent salary, but it doesn't cover extra time worked.

    Cons

    They expect you to work unlimited hours without compensation.
    Minimal PTO (16 days per year).


  4. Helpful (4)

    "North America Business Continuity Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Interview process worked well and went quickly.
    keeps a roof over our heads.

    Cons

    Everyone is treated like a Collector even if you are management. Little to no downward communication. Very inflexible work life balance - there is none.


  5. "Costumer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Costumer Service Representative in Los Angeles, CA
    Current Employee - Costumer Service Representative in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at DFC Global full-time

    Pros

    Good with costumer service and as handling money.
    And working with a great environment

    Cons

    Bringing personal issues to work


  6. "Stay Away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level III Lead Collector in Salt Lake City, UT
    Former Employee - Level III Lead Collector in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFC Global full-time (More than 5 years)

    Pros

    The work was easy and my co-workers were fun to work with.

    Cons

    The upper management is ruthless jerks, and micromanage you on a daily basis almost to the point of harassment.

    Advice to Management

    Loosen your reigns on senior staff. Trust me if I've been doing this work for 5 years I don't need you breathing down my neck telling me how to do it. If you've had enough confidence to keep me on and employed for 5 years there must be a reason.


  7. Helpful (2)

    "Collection"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Agent in West Valley City, UT
    Former Employee - Collections Agent in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFC Global full-time (More than a year)

    Pros

    Having own cubical desk. casual dress

    Cons

    Bosses Have their favorites which run the office and if anyone says anything negative about that person, you might as well pack up because unless you are bringing in the top money,you are a nobody. The favorites get away with a lot even 4 days no call,no show!!

    Advice to Management

    Pay attention to people who are cheating and getting Away with it .supervisors tend to pretend not to notice but also helps out their Favorite's by changing times for them when late,etc. All that seem to matter is if the agent makes goal,the supervisor gets more money too so anyone else is a nobody. I've seen good people fired because their "numbers" just aren't at the top, hell with everything else that is good about the person.

  8. Helpful (2)

    "Lots of work, lack of culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Interesting time to be at company with opportunities to bring about change

    Cons

    Lots of firedrills and a lot of work to be done with limited resources. Pressure from senior management to improve performance so that they can get paid big bonuses. Company overall lacks any sense of culture or community.

    Advice to Management

    Show more appreciation and respect to employees. Need to manage firedrills and improve communication across the company. Company is outdated and struggles to attract and retain talent.


  9. Helpful (1)

    "Poor management and human capital investment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Authorization Agent in Fullerton, CA
    Former Employee - Central Authorization Agent in Fullerton, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFC Global full-time (More than 5 years)

    Pros

    Flexible with schedule. Some great people

    Cons

    Horrible pay for job duties. No clear direction for company. Confused management.


  10. "Caution....Enter with eyes wide open..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFC Global full-time

    Pros

    Lots to be fixed, hence lots of opportunity to make an impact and learn.

    Cons

    Intensely political and cutthroat environment where internal alliances matter much more than merit. You have to develop internal sponsorship.


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