DFS Furniture Reviews | Glassdoor

DFS Furniture Reviews

Updated September 8, 2018
41 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
DFS Furniture CEO Ian Filby
Ian Filby
17 Ratings

41 Employee Reviews

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  1. "Grind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at DFS Furniture full-time (More than a year)

    Pros

    Salary work colleagues and Christmas party

    Cons

    Hours management regional no flexibility


  2. Helpful (1)

    "Websales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Websales in Doncaster, England (UK)
    Former Employee - Websales in Doncaster, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DFS Furniture full-time (More than 5 years)

    Pros

    Write your own pay heck

    Cons

    Pressure to work crazy hours

    Advice to Management

    Work life balance

  3. Helpful (3)

    "Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in London, England (UK)
    Current Employee - Sales in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at DFS Furniture full-time (More than 5 years)

    Pros

    Potential to earn as much as you want

    Cons

    Pay structure has become worse as it’s all based on NPS So you have to work twice as hard. If your colleague gets a bad score it affects you if the store doesn’t hit a certain target.
    Development is absolutely 0. I have been working so damn hard and not being recognised . If you don’t beg you won’t get to the top
    Getting weekends off is like you have beg for it this culture needs to change

    Advice to Management

    My manager is pathetic he doesn’t know what he is doing
    He doesn’t have a clue of people management
    No motivation and wonders why the store performing bad
    Just be honest
    Develop people who make that difference


  4. "Great training, dreadful job Some lovely people to work alongside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Stoke-on-Trent, England (UK)
    Former Employee - Retail Sales Representative in Stoke-on-Trent, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DFS Furniture full-time (Less than a year)

    Pros

    Great residential training course in Doncaster

    Cons

    Long hours, at least one 11 hour shift per week.

    Inconsistency across the group as to how staff are managed and hours expected

    Actively encouraged by management to take minimal breaks during shifts

    Management forcing unpaid sales meetings for an hour before shift officially starts.

    Basic pay will be withheld based on a customer survey.

    Minimum pay guarantee of £1500 pcm will be ‘clawed back’ from future earnings

    At least one day per month spent swapping showroom furniture for new stock, allowing no opportunity for sales commission

    Emphasis of the entire business model based on selling overpriced add ons and ‘upgrades’

    Commission structure that appears to make no sense. Similar amount paid on a £1k to a £5k deal

    Female staff given preferential treatment, not allowed to lock up shop together or expected to assist with lifting

    GDPR rules not adhered to with regards to staff

    Advice to Management

    Full investigation of unacceptable working practices across the group or you will continue to waste fortunes training staff only for them to leave within months


  5. "Ruthless Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time (More than 3 years)

    Pros

    Wage, How easy the job role is!

    Cons

    Management Practices, Hours, Paying for order errors

    Advice to Management

    Follow ACAS guidelines as a moral compass, dont invest methods to subvert them, people deserve a wage and employment


  6. "worked as a machinest"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Furniture full-time

    Pros

    people, pension scheme ,

    Cons

    management don't listen to the workers


  7. "Excellent training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesman in London, England (UK)
    Current Employee - Salesman in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time (Less than a year)

    Pros

    Residential training and great pay.

    Cons

    Find yourself battling with everyone you work with

    Advice to Management

    N/A

  8. Helpful (1)

    "Assistant sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time (Less than a year)

    Pros

    Good earning potential, ample development opportunities if you look for them and training is well above expected for retail sales.

    Cons

    Long hours and majority of managers are clueless, don't look after their staff and pass off their workload to sales.

    Advice to Management

    Have a look at store managers, I common consensus is that they are not doing their bit! Paid a managers salary to write up rotas and undertake basic admin tasks.


  9. Helpful (1)

    "Started off great.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Office Administrator in London, England (UK)
    Current Employee - Sales Office Administrator in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DFS Furniture full-time (More than a year)

    Pros

    Holiday, discount, colleagues, delivery bonus, structure

    Cons

    No overtime pay for weekend cover.. instead a day off in leui. No progression and money not equal to job role

    Advice to Management

    More progression in admin roles. An incentive to stay with the company as pay for admin isn't great


  10. Helpful (1)

    "Easy work for good pay"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Retail Sales Associate in Edinburgh, Scotland (UK)
    Former Employee - Retail Sales Associate in Edinburgh, Scotland (UK)
    Recommends
    No opinion of CEO

    I worked at DFS Furniture part-time (More than a year)

    Pros

    Very friendly and encouraging workers/boss and great pay if you work to a good enough standard

    Cons

    Can be slightly dull when not many customers

    Advice to Management

    Nothing


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