DFS Furniture Reviews | Glassdoor

DFS Furniture Reviews

Updated October 3, 2017
34 reviews

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3.3
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DFS Furniture CEO Ian Filby
Ian Filby
13 Ratings

34 Employee Reviews

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  1. "Assistant sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time (Less than a year)

    Pros

    Good earning potential, ample development opportunities if you look for them and training is well above expected for retail sales.

    Cons

    Long hours and majority of managers are clueless, don't look after their staff and pass off their workload to sales.

    Advice to Management

    Have a look at store managers, I common consensus is that they are not doing their bit! Paid a managers salary to write up rotas and undertake basic admin tasks.


  2. "Started off great.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Office Administrator in London, England (UK)
    Current Employee - Sales Office Administrator in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DFS Furniture full-time (More than a year)

    Pros

    Holiday, discount, colleagues, delivery bonus, structure

    Cons

    No overtime pay for weekend cover.. instead a day off in leui. No progression and money not equal to job role

    Advice to Management

    More progression in admin roles. An incentive to stay with the company as pay for admin isn't great

  3. "Easy work for good pay"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Retail Sales Associate in Edinburgh, Scotland (UK)
    Former Employee - Retail Sales Associate in Edinburgh, Scotland (UK)
    Recommends
    No opinion of CEO

    I worked at DFS Furniture part-time (More than a year)

    Pros

    Very friendly and encouraging workers/boss and great pay if you work to a good enough standard

    Cons

    Can be slightly dull when not many customers

    Advice to Management

    Nothing


  4. "Great company for rewarding hard work and ambition."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time (More than 10 years)

    Pros

    Comprehensive training. Hard work is rewarded. Always a good support network when you have questions. For retail a company they are very loyal with a low staff turnover.

    Cons

    Long hours and weekends. Office staff should be paid and rewarded better for their hard work. The added value expectations of sales people is too high. Customer service is sometimes compromised because of the difficulty of handling return stock.

    Advice to Management

    Realise the importance of the office staff. The heart of the store.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in Droitwich, England (UK)
    Current Employee - Assistant Sales Manager in Droitwich, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training family atmosphere and no matter what level of the business all communicate and go out of their way to make you welcome

    Cons

    There are no cons I can see you have great back up and the same opportunities as everybody else. Sales people are now directors for example

    Advice to Management

    Great work 👍


  6. "Corporate but family feel employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Doncaster, England (UK)
    Current Employee - Manager in Doncaster, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time (More than 5 years)

    Pros

    Flexible with life work balance, family run - not 'target' driven but works on an average, everyone works together as a team and looks out for the customer as their main priority

    Cons

    The hours can be long however they provide a very balanced work life schedule and are flexible if needed for family

    Advice to Management

    Carry on listening to employees and continue to offer great career opportunities


  7. "Sales manager"

    StarStarStarStarStar
    Former Employee - Sales in London, England (UK)
    Former Employee - Sales in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DFS Furniture full-time (More than 5 years)

    Pros

    There is no pros to mention unfortunately . System asking me for 20 words minimum and I don't even have one

    Cons

    If I will start writing and discussing about it , few generations will b wasted . Cons list is never ending , I wish this company shuts down soon . Amen

    Advice to Management

    Behave like HUMAN BEINGS , you are not GOD

  8. "Best retail job earnings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Plymouth, England (UK)
    Current Employee - Sales Manager in Plymouth, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time (Less than a year)

    Pros

    Best paid retail job for the amount of work you do, as long as there is plenty of footfall in your store.

    Cons

    Working weekends are mom negotiable, but it's where you make your money

    Advice to Management

    Trial every other weekend off. Sales people should not have to lift/move sofas.


  9. "Could be a lot better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prefer Not to Say in London, England (UK)
    Current Employee - Prefer Not to Say in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DFS Furniture full-time (More than a year)

    Pros

    Nice friendly teams (minus managers)
    Rewarding
    Good commission

    Cons

    No social life
    Horrid managers
    No scheduled lunch breaks (or any kind of breaks on busy days)
    Long shifts to the point of 9-8 for 14 days in a row over Christmas
    Stubborn customers
    Have to deal with customer issues because the managers can't be bothered to do their jobs
    You go on a 5 minute break and get told to get back out on shop floor
    Freezing over winter
    Too many targets that aren't achievable
    Customers get treated differently all the time
    Managers don't care about anyone on sales team
    Disciplinary threats for not getting the customer to buy a footstool

    Advice to Management

    Treat sales people with respect, stop expecting so much from them, lower the options targets seeing as they are 'options' and stop threatening them with 'do better or we'll fire you'


  10. "Ok nothing special."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager in London, England (UK)
    Former Employee - Assistant Sales Manager in London, England (UK)
    Negative Outlook
    No opinion of CEO

    Pros

    The team are guy bunch. It's the management that are out of touch with this world.long hours not worth it.

    Cons

    Too many kpi. Even children in need. You get told off if you don't get above company average. Unbelievable even with charity

    Advice to Management

    Read all the comments above and pay attention


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