DFS Group Reviews | Glassdoor

DFS Group Reviews

Updated January 24, 2017
36 reviews

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3.0
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DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
6 Ratings

36 Employee Reviews

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Pros
  • many holidays, comfortable working environment, less politics (in 15 reviews)

  • Great benefits, Uniform provided, incentives, Great people (in 8 reviews)

Cons
  • senior management are not passionate about their SA- (in 8 reviews)

  • Work life balance may be an issue when working in a highly touristed location that runs 365 days a year (in 3 reviews)

More Pros and Cons

  1. "Area Operstion Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Area Operation Manager in Seattle, WA
    Former Employee - Senior Area Operation Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFS Group full-time (More than 3 years)

    Pros

    A large selection of Luxury goods

    Cons

    No work life balance for corporate managers

    Advice to Management

    Provide work life balance and be kind to your management staff recognize there efforts and support them.


  2. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Honolulu Landing, HI
    Former Employee - Sales Associate in Honolulu Landing, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DFS Group part-time (More than 3 years)

    Pros

    Pay was great. However, commission and bonus structure is upside-down.

    Cons

    Management can seem misleading, which leads to massive turnover; especially for the younger generation that is not reliant on staying with the company. The company employs primarily foreign speakers, which limits the communication from staff to management. The company (at least Hawaii) is always short sales due to banking on the Chinese market, which recently leveled off.

    Advice to Management

    Listen to your employees and empoer mid-level managers to act beyond the role of a shift supervisor. There is a clear lack of management due to restrictions held against them.


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Honolulu, HI
    Former Employee - Manager in Honolulu, HI
    Recommends
    Neutral Outlook

    Pros

    Great company to learn skills.
    Very disciplined, professional and first class.

    Cons

    Work long hours. Not always recognized for your dedication.
    Business is challenging and senior management is not connected to the front line.


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  5. Helpful (2)

    "Unreasonable expectations. S**t rolls down hill...big time!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Honolulu, HI
    Current Employee - Sales Associate in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DFS Group full-time

    Pros

    Nice work environment. Great benefits, Uniform provided, incentives, Great people.The ability to Interact with different cultures thus learning the basic conversational skillls to be able to understand and what the needs of the customer are. Good training . A feeling of "inclusiveness'. Retired employees are treated well.

    Cons

    Very "political". Unrealistic expectations put on each sales associate.... Saying "it is slow" is no excuse. I work in the Waikiki location which relies mostly on Japanese, Korean, and Chinese consumers.. Despite flunctuations in the exchange rate, which limits spending, they tend to blame the sales staff if goals are not met. Lack of "current" Merchandise which makes it very hard to compete with outside vendors. Tons of money spent on signage and constant consruction. False hopes of promotion.. The ones that Kiss the most butt will move up despite qualifications.
    Very strict attendance policy regardiless of the situation...

    Advice to Management

    Staff should be promoted based on "merit" and not on the art of "Butt Kissing" Lead by example.. STOP THE"CLIQUISH" environment which is rampant amongst the management team...It's like Junior High school. Bring back "integrity, fairness,, compassion, professionalism and follow your own "Mission Statement". DFS was a great place to work......Very Sad...


  6. Helpful (1)

    "straight-laced corporate institution with little focus on employee empowerment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Torrance, CA
    Former Employee - Specialist in Torrance, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DFS Group full-time (More than a year)

    Pros

    great benefits, decent time-off policies, decent career opportunities globally, not domestically

    Cons

    little to no career growth opportunities domestically, slightly oppressive/dry/straight-laced traditionally corporate office culture, not as flexible in terms of schedule

    Advice to Management

    strive for better office culture with more relaxed environment, focus on team-bonding initiatives


  7. "Rewarding yet frustrating."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Planner in San Francisco, CA
    Former Employee - Associate Planner in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DFS Group full-time (More than 3 years)

    Pros

    A true luxury global retailer. You will learn so much about the complexities of doing business internationally - from cultural nuances to demographic preferences.

    Cons

    As a subsidiary of LVMH, it felt like everything was driven by meeting shareholder expectations, whether or not it was realistic for the company.

    Advice to Management

    Recognize and reward your key talent. Hire people, especially in the planning world. More often than not, teams are extremely lean causing people to burn out rather quickly.


  8. Helpful (1)

    "A good trave retail company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Manager in Los Angeles, CA
    Current Employee - Brand Manager in Los Angeles, CA
    Recommends
    No opinion of CEO

    Pros

    Good Benefits
    A Chance to wear various hats and learn several parts of the travel retail business
    Friendly people
    opportunities for open feedback
    Nice work atmosphere

    Cons

    Top down organization
    results vs. people oriented culture
    complicated communication procedures
    e-mail oriented communication
    feedback not always considered because of top down organization
    Mission statement is hypocritical

    Advice to Management

    When employees speak, please listen and action


  9. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    No opinion of CEO

    Pros

    The company has good people to work with.

    Cons

    Due to the structure of the company, employees often need to deal with the time difference between US and Asia.

    Advice to Management

    The communications provided by the top management is always straight forward.


  10. "MA"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Assistant in San Francisco, CA
    Former Employee - Merchandise Assistant in San Francisco, CA
    Approves of CEO

    Pros

    -great benefits, good work environment, good life work balance

    Cons

    - minimal growth opportunities for entry level positions

    Advice to Management

    Review the MT program and consider who you let in and why.


  11. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great store with beautiful products and fun working environment

    Cons

    Compensation is not aligned with the market


Showing 36 of 121 reviews
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