DFS Group Reviews | Glassdoor

DFS Group Reviews

Updated November 26, 2017
41 reviews

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3.0
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DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
9 Ratings

41 Employee Reviews

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Pros
  • They provide a peaceful and safety working environment for you (in 15 reviews)

  • Great benefits with a diverse team (in 9 reviews)

Cons
More Pros and Cons

  1. "Bad Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group full-time

    Pros

    Room to grow if you are capable

    Cons

    Poor management and Human Resources


  2. "Associate Planning Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DFS Group full-time

    Pros

    A global retail business which had opportunities to experienced different kinds of customers demand.

    Cons

    The direction is not clear from the management.

  3. Helpful (2)

    "Great career opportunities, but do not have great managemnet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in San Francisco, CA
    Current Employee - Beauty Advisor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DFS Group full-time (Less than a year)

    Pros

    There are a lot of growth opportunities for employees. As long as you want to try, most likely you can make it to a better position.

    Cons

    Because it is easy to grow in the company, the standard for getting a management position is very low. That leads to bad management. Every time we launch some events, contests, or programs; there would be tons of problems popping out. Lack of communication within managers and employees. They have weird schedules and SOPs. The SOP(standard of operation) is always change, and they never really follow what the employee handbook states. Poor Poor Poor benefits and pay.


  4. "Area Operstion Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Area Operation Manager in Seattle, WA
    Former Employee - Senior Area Operation Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFS Group full-time (More than 3 years)

    Pros

    A large selection of Luxury goods

    Cons

    No work life balance for corporate managers

    Advice to Management

    Provide work life balance and be kind to your management staff recognize there efforts and support them.


  5. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Honolulu Landing, HI
    Former Employee - Sales Associate in Honolulu Landing, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DFS Group part-time (More than 3 years)

    Pros

    Pay was great. However, commission and bonus structure is upside-down.

    Cons

    Management can seem misleading, which leads to massive turnover; especially for the younger generation that is not reliant on staying with the company. The company employs primarily foreign speakers, which limits the communication from staff to management. The company (at least Hawaii) is always short sales due to banking on the Chinese market, which recently leveled off.

    Advice to Management

    Listen to your employees and empoer mid-level managers to act beyond the role of a shift supervisor. There is a clear lack of management due to restrictions held against them.


  6. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great store with beautiful products and fun working environment

    Cons

    Compensation is not aligned with the market


  7. "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DFS Group part-time (More than 3 years)

    Pros

    The job isn't to difficult, pretty much are on your own during your shift, you get to meet people from all around the world, co-workers get along fairly well, get to test a lot of great products. You do a lot of running around which is great exercise. You have a set schedule.

    Cons

    Most of the management seem like they do not care about you, your needs and concerns. Not all but most. Not much room for promotion. Everything led to disciplinary action. 30 mins of breaks isn't that long. Some of the team leads and management are not the best at what they do.

    Advice to Management

    When you do a yearly review for raises setup a better system to actually have management who know and work with the employee to review them. Encourage for employee to move up in the company.

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Honolulu, HI
    Former Employee - Manager in Honolulu, HI
    Recommends
    Neutral Outlook

    Pros

    Great company to learn skills.
    Very disciplined, professional and first class.

    Cons

    Work long hours. Not always recognized for your dedication.
    Business is challenging and senior management is not connected to the front line.


  9. "Hard for part-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at DFS Group part-time

    Pros

    -Good discounts on great brands. You gain product knowledge for many different luxury brands. Lots of branded events with champagne, mimosas, etc. and various events with celebrities.

    Cons

    Part-time employees were treated poorly. Not flexible to work with part-time schedules, schedule changes. They were not consistent with policies, or with giving us steady hours (8 hours in a week to 30 hours the next).

    Advice to Management

    Be consistent. Listen to your employees concerns and complaints. Be more realistic with what goes on on the sales floor instead of convincing yourselves that everything is working fabulously.


  10. Helpful (2)

    "Unreasonable expectations. S**t rolls down hill...big time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Honolulu, HI
    Current Employee - Sales Associate in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DFS Group full-time

    Pros

    Nice work environment. Great benefits, Uniform provided, incentives, Great people.The ability to Interact with different cultures thus learning the basic conversational skillls to be able to understand and what the needs of the customer are. Good training . A feeling of "inclusiveness'. Retired employees are treated well.

    Cons

    Very "political". Unrealistic expectations put on each sales associate.... Saying "it is slow" is no excuse. I work in the Waikiki location which relies mostly on Japanese, Korean, and Chinese consumers.. Despite flunctuations in the exchange rate, which limits spending, they tend to blame the sales staff if goals are not met. Lack of "current" Merchandise which makes it very hard to compete with outside vendors. Tons of money spent on signage and constant consruction. False hopes of promotion.. The ones that Kiss the most butt will move up despite qualifications.
    Very strict attendance policy regardiless of the situation...

    Advice to Management

    Staff should be promoted based on "merit" and not on the art of "Butt Kissing" Lead by example.. STOP THE"CLIQUISH" environment which is rampant amongst the management team...It's like Junior High school. Bring back "integrity, fairness,, compassion, professionalism and follow your own "Mission Statement". DFS was a great place to work......Very Sad...


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