DFS Group Reviews | Glassdoor

DFS Group Reviews

Updated May 3, 2017
109 reviews

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3.5
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DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
25 Ratings

109 Employee Reviews

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Pros
  • many holidays, comfortable working environment, less politics (in 15 reviews)

  • Great benefits, Uniform provided, incentives, Great people (in 8 reviews)

Cons
  • senior management are not passionate about their SA- (in 8 reviews)

  • Work life balance may be an issue when working in a highly touristed location that runs 365 days a year (in 3 reviews)

More Pros and Cons

  1. Helpful (3)

    "Former Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Honolulu, HI
    Former Employee - Sales Associate in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DFS Group full-time (More than a year)

    Pros

    profitable company! great benefits! great location!

    Cons

    Low morale among staff due to management not working as a team.
    Management does not motivate staff. VeryTop Heavy.

    Advice to Management

    IF YOU CAN'T TREAT PEOPLE WELL, HOW DO EXPECT TO HAVE EXCEPTIONAL RESULTS.


  2. "Smoke and Mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DFS Group full-time (More than 5 years)

    Pros

    - good deals during employee sales
    - opportunity to learn about luxury retail from all business aspects (merchandising, distribution, operations, etc.)

    Cons

    - awful politics and nepotism
    - top-down business structure, even though upper management denies it
    - poor organization, communication, unclear objectives due to lack of leadership from upper management
    - mission statement, values, and training classes are not actually put into action by company leaders, and seem to be used as an attempt to brainwash employees
    - many employees can get away with not doing their job through faking it (blatant use of politics, covering your tracks, all talk and no action)

    Advice to Management

    Lead by example, not behind your desk. Instead of constantly talking about what needs to be done, why not show it? Take accountability. Always support and inspire your team instead of throwing them under the bus to save yourself. Look at the bigger picture and figure out what really matters and makes a difference.


  3. Helpful (1)

    "Not What I Expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at DFS Group full-time

    Pros

    Profitable, global business. Smart, motivated staff for the most part. If you fit in, your bonus can be very healthy.

    Cons

    Difficult management group/structure to navigate. Lack of resources in the operating groups (very top heavy in Corporate office). Lack of upward mobility unless you are a "yes" person. If asked to think outside the box or do something new & creative, don't bother....because old ways die hard at DFS.

    Advice to Management

    Time to start truly thinking about positioning the business for the future.


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  5. "eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    no rom for growth no, just a ceilingti keep you in

    Cons

    low pay ive done more for half the pay

    Advice to Management

    get better


  6. Helpful (2)

    "Bad management EVER!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DFS Group part-time

    Pros

    having some nice co-workers, team incentives, uniform allowance every month

    Cons

    Low pay, bad management, hire many people as part-time and offer extra hour without giving you full-time position. All the manages are playing games here, so regret to take the offering since I were applied for full-time, doesn't matter how hard you work, only more work load your can get without getting payback. It's waste of time if you have high expectation of your career path.

    Advice to Management

    Hope global management can notice why employees come and go


  7. Helpful (2)

    "Sales associate"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DFS Group full-time (More than 3 years)

    Pros

    Great employee we were like a family . The uniform pay and transportation is good. You learn other languages and meet new ppl.

    Cons

    Management sucks they don't care about there employees to the point that now everyone is leaving from leads to employees I don't recommend anyone goes there maybe if management changes or something. Like we literally have no one to close stores because management is pushing everyone out. I have worked my butt off for years for this company and never have a got any kind of recognition mind you I do so many things not in my job description and don't get paid for it. And stop coming up with poilicys that arent policy. And if you decided to come up with something inform your employees so that they know instead they find out when they get in trouble.

    Advice to Management

    Listen more to your employees take there matters into consideration. Also try to come up with some type of system were there isn't always a problem with paycheck. And if you treat your employees with respect they would be glad to give it in return.


  8. "Unfair employee selection"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFS Group full-time

    Pros

    Discounts, okay benefits, people are okay to work with

    Cons

    Poorly educated management, unfair employee selection, everything is slow from the POS ,computers, to the people, an embarrassment to say it is "luxury retail", too much politics

    Advice to Management

    Need more educated management, no words can fix the management. recognize real talent not "teacher's pets"


  9. Helpful (2)

    "Horrendous - Office Admin"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Former Employee - Sales Office Administrator in Newcastle upon Tyne, England (UK)
    Former Employee - Sales Office Administrator in Newcastle upon Tyne, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFS Group (More than 3 years)

    Pros

    Good Wages. Delivery bonus helps but they use this against you so you never finish at the correct time of 5.30!! You also get an hour long lunch although they expect you to shorten this in order to get the workload finished for that day!

    Cons

    No life outside of DFS, long hours, too much work and not enough time.

    Advice to Management

    No wonder so many people leave and the company have bad reviews for employees when your
    EXPECTED to work past 5.30 every day with no overtime, staff are treat horribly. Not enough time in the day to get workload complete due to constant phone ringing which you HAVE to answer within 3 rings. You get a delivery bonus every month but they use this as an excuse to stay late, often working up until 7pm when meant to finish at 5.30pm. Basically unless DFS is your life then stay clear. All management live for the company so don't think that other employees want to be out on time. Offices are often under staffed so yet again even more work on top of the normal day which just can't be done in a day! The contract states you might have to stay behind or work a weekend occasionally "for business needs" but after working several extra days over weekends (which by the way you don't get overtime for, you have to take a leui day, but cant use it as understaffed through the week)! After not being able to cover a weekend at short notice, get a terrible email on a Monday morning threatening your job!! Horrendous and glad I am out of there!


  10. "Accounting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts in Singapore (Singapore)
    Former Employee - Accounts in Singapore (Singapore)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff discount
    Comfortable working environment as in the office settings

    Cons

    Low pay salaries. Super under market rates for graduates
    Need to sweet talk to management for better image to self. Fake personalities everywhere
    OT even if there is nothing to do. To pretend you are hardworking
    Competitive environment because of company culture

    Advice to Management

    Please improve on the working culture. Pay equal attention to all staff. Do not give false hopes and lies about job roles(career progression). And pay the staff at least at market rate


  11. Helpful (4)

    "Managing Director of NAM has absolutely no clue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at DFS Group full-time (More than 3 years)

    Pros

    The overall company itself is great. Great employees worldwide. Great benefits.

    Cons

    The MD just doesn't get it, but luckily for her, she can fake it til she makes it or until she retires. Easily persuaded by those who can talk the talk but many of the employees who have been there for years is aware the MD has no idea what they do. It's really quite sad.

    Inappropriate comments about people's style of dress is always made. Unless it is cleavage-baring tops or short shorts, etc. there is no right to comment on a person's style when you are no Coco Chanel. Yes, we all noticed at last year's Christmas party when we were asked to dress up, and someone came in jeans. Yep, that's the peron that gives us the known elevator look on our daily wear. Multiple comments are made about people's dress when in reality, it is just not her style. Perhaps paying your employees more if you are going to make unreasonable comments about style of dress. Telling an employee they cannot carry a fake purse is not constructive. Like I said, pay them more to get the real Gucci.

    A lot of people would agree that the MD is on her own power trip. A rollover of 4 assistants in less than two years, and multiple talents (MBA & BA Graduates at Stanford, Harvard, UCSD, Columbia, Loyola Marymount, UCLA, CAL) in other departments who were smart & ambitious enough to leave or got pushed out by making their lives miserable. Yep, this is one class act.

    Until I find something else, I'll just nod & kiss ass in our management meetings like the rest of us do until we find something else. When you ask aloud in Management meetings if the meeting was helpful, of course everyone is going to nod and say yes to your face. We have bills to pay. It's true what they say - people don't leave companies, they leave bosses.

    Advice to Management

    Get a new MD that reflects the values of DFS - not one that fakes it. It would be great for the employees to rate the MD's performance anonymously because I can guarantee it would not be pretty.


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