DHL Express Reviews | Glassdoor

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DHL Express Reviews

Updated January 16, 2018
287 reviews

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4.0
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DHL Express CEO Ken Allen
Ken Allen
148 Ratings

287 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Express (More than a year)

    Pros

    Great positive environment to work. Management very supportive.

    Cons

    Sometimes people can be negative.

    Advice to Management

    You listen to your employees and provide positive feedback as needed.


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Milwaukee, WI
    Former Employee - Customer Service Representative in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Express full-time (More than 5 years)

    Pros

    A good company to work for. Good benefits.

    Cons

    Expected many overtime hours from staff

    Advice to Management

    Be consideate and listen to employees don't just jump to conclusions

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Plantation, FL
    Former Employee - Vice President Sales in Plantation, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DHL Express full-time (More than 5 years)

    Pros

    The people and the culture are great. Wonderful CEO

    Cons

    South Florida is not nice.


  4. "Great place to establish a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Man in Erlanger, KY
    Current Employee - Operations Man in Erlanger, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time (More than 5 years)

    Pros

    Very good oppurtunities to establish and build a career. Competitive pay as well as great benefits.

    Cons

    The business has seen very rapid growth in the past 2 years. And due to the expansion of other warehouses around CVG, DHL has struggled when it comes to finding many new applicants to meet the hiring needs.


  5. "great company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Backline Supervisor in Phoenix, AZ
    Former Employee - Backline Supervisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Express full-time (Less than a year)

    Pros

    Great benefits and healthcare, also great company culture

    Cons

    Pay isn't great if educated compared to other companies


  6. "Sales support intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Sales Support Intern in Plantation, FL
    Former Intern - Sales Support Intern in Plantation, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DHL Express as an intern

    Pros

    Great work environment, Stress free

    Cons

    Nothing new to learn, Same old tool , outdated technologies and softwares.

    Advice to Management

    I understand you are a logistics company and not a tech company but that's no excuse to use the latest technologies which will also help your customers and clients.


  7. Helpful (1)

    "Salary"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Operations Associate in Erlanger, KY
    Current Employee - Operations Associate in Erlanger, KY

    I have been working at DHL Express full-time (Less than a year)

    Pros

    High flexibility in terms of schedule

    Cons

    Very physical you dont have to go to jim

    Advice to Management

    Na

  8. Helpful (1)

    "Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Select State for USA, Canada, Or Mexico in Oslo, MN
    Current Employee - Select State for USA, Canada, Or Mexico in Oslo, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time (More than 3 years)

    Pros

    Personal development , respect and results, CIM courses

    Cons

    Low pay, too many applications to use, bureaucratic procedures


  9. Helpful (1)

    "Hiring process is a little strange."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver
    Current Employee - Driver
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express part-time (More than a year)

    Pros

    Health insurance.
    Decent pay.
    Unionized.
    Paid training/orientation.
    Only have met great people so far.

    Cons

    Hiring process is a little strange, interviewed for a driver position with specific hours but during orientation I had to pick a job title and hours by random drawing because of seniority. Luckily I got the hours and position I wanted by drawing in the top 5 but the other 15 people after me weren't so lucky.

    Other cons:
    No full time offer at starting have to wait on seniority.

    Advice to Management

    Give people the job they interview for.


  10. "Going with the flow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Operative in Jamaica, NY
    Current Employee - Warehouse Operative in Jamaica, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DHL Express part-time (Less than a year)

    Pros

    Good benefits
    Unionized after 30 days
    .50 cent raise after 30 days
    Why do I have

    Not sure what else

    Cons

    Pay is low
    Lots of physical work but not hard
    Management just wants you to get the job done.
    Again pay is low

    Advice to Management

    Raise the starting pay for part time workers. Be mindful that we aren't mindless cattle but an integral part to your operations team.


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