DHL Express Reviews | Glassdoor

DHL Express Reviews

Updated Jun 11, 2019

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Found 1299 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
92%
Approve of CEO
DHL Express CEO Ken Allen
Ken Allen
602 Ratings
  1. Featured Review

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Account Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time

    Pros

    Invest heavily in high quality in-house training. Strong network of people globally all willing to help each other. Engaged management who spend 3/4 of their time in the field. Fully engaged. Diverse workforce who have worked around the world. Competitive pay.

    Cons

    Limited service offerings due to no domestic product. Selling niche high end service. Good strategy by organization but hard on sales reps.

    Advice to Management

    Keep doing what you are doing. Love your engagement and love for your people and customers. Keep investing in trainings. Continue to create new career opportunities and promote from within. Allow people to be DHLers for life.

    DHL Express2018-09-07
  2. "Great place to work ??"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Conseiller Clientèle in Lyon
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DHL Express full-time for more than 10 years

    Pros

    Locaux bien situés en centre ville

    Cons

    Management a revoir. Impossible de concilier vie de famille et vie pro. Ce n est jamais assez bien, toujours en faire plus.

    Advice to Management

    Ecoutez vraiment vos salariés qui ont de l'ancienneté, et prenez en compte leurs avis.

    DHL Express2019-06-11
  3. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Courier Driver in Riyadh
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time for more than a year

    Pros

    Very good place to work

    Cons

    There is a lot of work but controlable and its up to you how you do it job

    Advice to Management

    Keep up the good work

    DHL Express2019-06-08
  4. "Great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support in Singapore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Express full-time for more than 8 years

    Pros

    empowering management; learning and growing opportunities

    Cons

    nothing worthwhile to be mentioned...

    DHL Express2019-06-07
  5. "Good Work-Life Balance; Money Incentives are Really Lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Account Executive in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DHL Express full-time for more than 3 years

    Pros

    Great work-life balance, easy to hit sales metrics, but even so there is no reward or recognition for doing so. Kind of a joke.

    Cons

    4 years ago this company was great and the monetary incentives were thriving. In the last 4 years, management has turned over and the commission plan has since died. Incentive to make money is hanging on by a thread.

    Advice to Management

    Treat your employees like adults and incentivize your sales reps with money. The campaigns you all have been running are childish, nobody cares to pie their manager in the face for bringing in revenue.

    DHL Express2019-06-06
  6. "Gute Gehalt Werkstudent! Fokus auf KPI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leipzig
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express part-time for more than a year

    Pros

    Die DHL zahlt ordentlich. Auch ohne große Qualifikation ist hier ein Quereinsteig möglich. Die Chefs sind erreichbar, nehmen sich persönlichen Wünschen an, Flexibilität, im Vereinbarkeit mit dem Studium zu gewährleisten wird akzeptiert und gelebt.

    Cons

    Fokus auf KPIs. Wirklicher kompetenter, beratender und empathischer Kundenservice ist kaum möglich, da die invesiterte Zeit auf Kosten der zu erreichender Key Performance indicator geht.

    Advice to Management

    Die KPIs hinterfragen. Wesentlich mehr Zeit also vorgegeben für einen Kunden aufzuwenden, sodass dieser sich gut beraten fühlt, seine Sendung erhält und gerne wieder auf die DHL Express zurückgreift könnte langfristig zu größerer Zufriedenheit seitens der Kunden führen.

    DHL Express2019-06-06
  7. "Vorgsetzte sind mit Vorsicht zu geniessen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Management in Guntramsdorf
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at DHL Express full-time for more than 5 years

    Pros

    Internationalität, je nach Vorgesetzten eigenes Verantwortungsgebiet

    Cons

    Vorgesetzt reden über einen hinterm Rücken. Berichten über angebliche Vorfälle von einem in Sitzungen ohne das nicht irgendeiner dieser Manager nach der Sicht der Person nachfragt. Also keine Chance der Richtigstellung

    Advice to Management

    Wer Vorwürfe über andere macht, soll diese gefälligst belegen.

    DHL Express2019-06-05
  8. "Luft nach oben haben"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Applikationsingenieur 
    Recommends
    Neutral Outlook

    I have been working at DHL Express full-time for more than a year

    Pros

    Das Bestriebsklima ist sehr schön

    Cons

    Wenig Projekte , Kommunikation ist auch gering

    DHL Express2019-06-03
  9. "Management @ CVG needs management training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DHL Express

    Pros

    The rank and file, bless them

    Cons

    Management, leads, complete lack of input

    Advice to Management

    A second facility was added at great expense, so management can no longer say that lack of space is causing labor shortages - it's simply an inability to prepare new employees and to treat them well enough to want to stay. Mandatory overtime is back with a vengeance, and employees are hounded on errors instead of making it easier to be "right the first time". Meetings are silent, because employees know their ideas will...

    Show More
    DHL Express2019-06-03
  10. "Compensations"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - National Account Manager in Dubai
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Express full-time for more than 10 years

    Pros

    Excellent Company, good work life balance, good benefits

    Cons

    Hard to get promoted within

    DHL Express2019-05-28
Found 1299 reviews