DHL Express Reviews | Glassdoor

DHL Express Reviews

Updated March 27, 2017
718 reviews

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718 Employee Reviews

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Pros
  • Work life balance was relatively good compared to other logistics firms (in 21 reviews)

  • Great working environment and commission is very easy to make (in 28 reviews)

Cons
  • Shifts will vary so work-life balance is a struggle (in 22 reviews)

  • Disconnected senior management: loyalty to employees changed and didn't understand current market conditions (in 25 reviews)

More Pros and Cons

  1. "NAM"

    Star Star Star Star Star
    Former Employee - National Account Executive in Ridgefield Park, NJ
    Former Employee - National Account Executive in Ridgefield Park, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DHL Express full-time (More than 3 years)

    Pros

    The money is good as well as the employees.

    Cons

    Poor service, bad billing and customer service.

    Advice to Management

    Wale up and stop pricing accounts with no profit margin. Stop worrying about new business and start taking care of your loyal existing accounts.


  2. "Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in Orlando, FL
    Former Employee - Delivery Driver in Orlando, FL

    Pros

    For the most part everyone is focused on doing a good job and satisfying the customer. late aircraft can make somes days hectic.

    Cons

    Supervisors are frazzled in the morning operations and aren't always clear on the best processes to employ when things get hectic

    Advice to Management

    Take better care of your contractor drivers.


  3. "Its good to be union"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Happy environment.. not much to stress about

    Cons

    Management always want to change things. Eventually management ends up changing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Manage $35,000 per day in revenue & focus on generating new business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Express full-time (More than 3 years)

    Pros

    Fun environment to sell in, great benefits & commission plan.

    Cons

    No Cons for this job, great company


  6. "Courier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wages, Benefits, Pension, Union Representation

    Cons

    No 401 K, No Employee Stock Options


  7. "receiving clerk/forklift operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receiving Clerk/Forklift Operator in Baltimore, MD
    Current Employee - Receiving Clerk/Forklift Operator in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express (More than a year)

    Pros

    good team fun environment will teach you all you need to know and more

    Cons

    no advancement looking for full time work not available


  8. "Unrelenting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They paid good and had good benefits. They are Union.

    Cons

    They expected unrealistic results. They sent me to an area to deliver frt. and expected me to complete the deliveries in a very short time.

    Advice to Management

    Give better training.


  9. "Transportation Analyst"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good start, great experience for recent grad

    Cons

    Tough to advance up or get promoted without Master's


  10. "Telesales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Certified International Specialist in Tempe, AZ
    Former Employee - Telesales Certified International Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at DHL Express (More than a year)

    Pros

    If you want to have a relaxed work environment and be surrounded by people who do not want to make a lot of money this is a good place.

    Cons

    management team is full of people who have never sold DHL Express. Yet they are giving advice on how to sell DHL Express. Have a hard time seeing the logic in that.


  11. Helpful (1)

    "Work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at DHL Express full-time (More than 3 years)

    Pros

    There is always work to be done and smart people to work with. You have many opportunities to learn through training seminars.

    Cons

    Work hours are not flexible and vacation time is extremely low with only 6 holidays per year. If you are here for 9 plus years your vacation goes to 5 weeks.

    Advice to Management

    Preach what you teach when it comes to being 21st century managers. Not everyone follows suit. Look at what other companies are doing related to quality of life for your employees.



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