DHL Global Forwarding Reviews in New York City, NY | Glassdoor

DHL Global Forwarding New York City Reviews

9 reviews

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New York City, NY Area

2.2
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DHL Global Forwarding CEO Roger Crook
Roger Crook
3 Ratings

9 Employee Reviews

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Pros
  • Each Business Unit has some say in how it is run allowing a good working environment (in 34 reviews)

  • Vieles war positiv, sehr gutes Klima und Work Life Balance (in 16 reviews)

Cons
  • Upper management didn't always keep their word (in 11 reviews)

  • Ineffectual senior management with minimal or no real experience in managing projects (in 9 reviews)

More Pros and Cons

  1. "hectic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trade Lane Manager in Newark, NJ
    Former Employee - Trade Lane Manager in Newark, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DHL Global Forwarding full-time (More than 3 years)

    Pros

    popularity, size, global foot print

    Cons

    too vertical, hard to manage

    Advice to Management

    get lean


  2. "Export Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, NJ
    Former Employee - Anonymous Employee in Newark, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at DHL Global Forwarding part-time

    Pros

    Worldwide agent base, great rates.

    Cons

    Management is what the biggest issue is. No experience, do not listen and cannot formulate a sensible solution to issues. Change the management and you will have a better working environment.

    Advice to Management

    Retire, quit give better people the positions you are not good at handling.


  3. "Company is going thru the changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DHL Global Forwarding full-time (More than 8 years)

    Pros

    good working atmosphere. Lot's of aportunities

    Cons

    very not stable place to work at. Any day you might loose your job.


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  5. "Not a great company but could be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in New York, NY
    Former Employee - Business Development in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DHL Global Forwarding full-time (More than 10 years)

    Pros

    Global company with name recognition providing all freight forwarding and 3PL services with plenty of career opportunities to move up and move around if desired.

    Cons

    Behemoth company where most employees are a number working tirelessly to ensure more revenue is being generated than what is being lost to competitors.

    Advice to Management

    Take care of your customers or they will go away.


  6. "All in all...good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Business Development in Newark, NJ
    Current Employee - Director Business Development in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DHL Global Forwarding full-time (More than 8 years)

    Pros

    Good experience, lots of jobs and different directions to go, great intl job possibilities. good job growth potential and learning available.

    Cons

    Politics. run by consultants, don't konw how to run a business for profit, only by the numbers and metrics. Dictate to management how to manage, not major decisions left to the P&L owners. Commission structure in US sucks! It promotes lazy behavior every other year...and when it's GP based, and sales has no control over GP...it's hard to motivate Sales!

    Advice to Management

    Let the P&L owners generate GP however they see fit. As long as they generate enough GP...then who cares how they get there. Get sales on the road. make getting commission as easy as possible and stop letting the customer service people go...they make the company money!!


  7. "Pleasant, but not what I was looking for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst in Jamaica, NY
    Former Contractor - Business Analyst in Jamaica, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DHL Global Forwarding as a contractor (Less than a year)

    Pros

    Nice people, professional, great place to learn, support everywhere.

    Cons

    Unions are a pain to deal with, slow, bureaucratic.

    Advice to Management

    provide better incentive to employees and encouragement.


  8. "A very rewarding time in my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Recruiting in Manalapan, NJ
    Former Employee - Director of Recruiting in Manalapan, NJ
    Recommends
    No opinion of CEO

    Pros

    Great company to work for and very loyal to the employees. Made every effort to meet the employee's needs and open minded to change in the employees interest.

    Cons

    The company is unforgiving when it comes to tardiness and chronic absence that cant be verified be a real doctor.

    Advice to Management

    hard work and a strong desire to advance in the is often rewarded when least expected. Patience is a virtue


  9. Helpful (1)

    "OK if you are already here but not sure you should join..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in New York, NY
    Current Employee - Project Manager in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    I found my mentor who is looking after my training and advancement

    Cons

    The future of the company is unclear
    The company is not U.S owned

    Advice to Management

    Communicate better with employees regarding changes
    Give more feedback to employees about thier preformance
    Give better bonuses to increase motivation


  10. Helpful (2)

    "Stay Away, Far Far Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you have no where better to go. Stop by for a couple of months, take in the atmosphere and ask your self, (Do I feel lucky?) If your answer is yes. Please make sure you are still not in your PJ with an empty bottle of Smirnoff next to you. Because when have landed or have been guided by sea to this organization you will not be living a dream. You have just awoken to a nightmare. PS. If you want to work for an organization that feels creating reporting is more important than generating revenue. Look no further.

    Cons

    They are clueless as to anything going on outside of the parameters of there own desk space. If you are a new sales/operations/ Professional BD employee make sure you bring a ton of business with you from where ever you have come from. Also make sure that you are immediately ready to “lose” all of that business due there tremendously incapable internal operations (It’s dysfunctional environment). A client stated “You have taken me to a dance called a Cluster F*@K". Than he asked if we understood what an SOP is. He replied to me, “Maybe they think it mean SpongeBob on Patrol? Also perpare to go back to an account that you won after pursuing them for several months; and they have agreed to your terms which were proved to you by upper management. Than tell the account, “Oh, by the way, management does not want your business although we agreed to it in your office.

    Advice to Management

    Just because you are a Sales MGR NYC/NJ, District Manager, Regional Manager, Regional Sales MGR, VP Regional Sales ,VP, SVP, EVP, or AVP.
    GIVE PEOPLE A CHANCE, STOP Playing POLITICS with there lives, and get rid of everyone in operations at your JFK office. The Bad attitudes and Bad smell that are gives off from that location alone could be used to guide Planes onto the runway in the middle of the night. There's that old saying “A fish always stinks from the head first". The JFK AirFre group and company are not at all interested in helping anyone grow, what little there is to grow of that organization. Executive management should really evaluate what really goes on there. If Executive Management approves of what goes on there, they should be nicely shown the door and given an application for employment at the local Burger Hut in India where they don't eat cow. They could really turn things around there.



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