DHL Global Forwarding Reviews | Glassdoor

DHL Global Forwarding Reviews

Updated March 16, 2017
410 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
DHL Global Forwarding CEO Roger Crook
Roger Crook
134 Ratings

410 Employee Reviews

Sort: Popular Rating Date

Pros
  • Each Business Unit has some say in how it is run allowing a good working environment (in 34 reviews)

  • Vieles war positiv, sehr gutes Klima und Work Life Balance (in 16 reviews)

Cons
  • Upper management didn't always keep their word (in 11 reviews)

  • Ineffectual senior management with minimal or no real experience in managing projects (in 9 reviews)

More Pros and Cons

  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Global Forwarding full-time (More than 3 years)

    Pros

    This company really invests in its employees. It is driven to promote and gives you the tools to do so. I highly recommend this company for anyone that wants to really invest in their career growth.

    Cons

    At the site I was at the work life balance was not very good, but it was really the site that I was at and not the company as a whole.
    You have to be willing to work hard and really invest yourself to make it in this company.


  2. "Great Place To Gain Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry Processor
    Current Employee - Entry Processor
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DHL Global Forwarding (More than 5 years)

    Pros

    Friendly environment, co-workers helpful. Great place to gain experience in the Logistics Industry. Benefits are okay, they offer time off and 401k.

    Cons

    They DO NOT pay enough, no room for growth, management can be unprofessional at times. At times there is no real direction. Training can be much better.

    Advice to Management

    Pay the industry standard, not the standard for the area. It's bad when Customer Service pays more than this industry in my area.


  3. "Entry Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry Processor in West Columbia, SC
    Current Employee - Entry Processor in West Columbia, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DHL Global Forwarding full-time (More than 5 years)

    Pros

    It's a job and an introduction to a very interesting industry

    Cons

    Management and culture are pretty bad.

    Advice to Management

    Start all over. You're doing it all wrong...


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "It's a great starting point"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Import/Export Specialist in Doral, FL
    Former Employee - Import/Export Specialist in Doral, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DHL Global Forwarding full-time (Less than a year)

    Pros

    The environment is very welcoming amongst employees in the Miami branch. All the workers treat each other like family. The benefits and paid off vacation is a plus.

    Cons

    The systems are horrible, can't compare to other freight forwarders in the market. They use a outlook version of 2010 and a inventory data base that seems extremely ancient. The management team is terrible in Miami. No formal training was given, it's a more like a float or drown scenario. Very micro managing, make employees feel unappreciated. A ridiculous uniform policy that makes everyone look like auto zone employees. Not to mention everyone is extremely unorganized. They are known for laying off employees during the early months of the year. So no one is ever safe here.

    Advice to Management

    Dear management,

    checking the office cameras, file count/KPI number and employee work hours isn't going to leverage the company. Perhaps trying to gain back costumers should be your main priority !


  6. Helpful (1)

    "Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at DHL Global Forwarding full-time

    Pros

    They have a decent Christmas party. If you get a nice supervisor, you won't be as engulfed in the generally unhappy culture.

    Cons

    Company constantly tells employee that the SC location is safe from layoffs but instead will "restructure" and eliminate entire departments at once and often.

    The job is a lot more complicated than they liked to describe or pay for. Your mistakes could cost thousands. They only call it a data entry job so that they can pay less.


  7. "Great training, poor management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist
    Doesn't Recommend

    Pros

    The training class was phenomenal. Everyone was pretty friendly at first.

    Cons

    I sat for hours doing classes because there was no work to be done. Workflow wasn't managed properly. Managers did things we would get reprimanded for.

    Advice to Management

    Keep better tabs on managers. Manage workflow better. When you hire someone on as a temp how about they do what you hired them to do instead of "floater" work?


  8. "IMAC Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Processor in West Columbia, SC
    Former Employee - Billing Processor in West Columbia, SC

    I worked at DHL Global Forwarding full-time

    Pros

    Pay and benefits were great.

    Cons

    Poor Management. Style. Very Stressful Work environment/

    Advice to Management

    Do not back up poor managers. Listen when staff has the same complaint about leadership.


  9. "Great Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Air Export Customer Relations Specialist in Chicago, IL
    Former Employee - Air Export Customer Relations Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Global Forwarding full-time (Less than a year)

    Pros

    Great fun place to work at, great place to ear some experience and grow.

    Cons

    Sometimes can be a nit stressful, but that comes with any logistics job anywhere


  10. "Intern for Business Performance Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Milan, IL
    Former Employee - Intern in Milan, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at DHL Global Forwarding full-time (Less than a year)

    Pros

    Experience in a globally oriented environment, coprorate orgainzation, good CV experience.
    Tasks are extended on a nation wide level. Ability to gain experience in several tasks.

    Cons

    Little consideration and attention to employers well being. Low flexibility and adaptation.


  11. "Airfreight Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Doral, FL
    Former Employee - Intern in Doral, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Global company with great opportunities.

    Cons

    Employees are overloaded, cut of budget.

    Advice to Management

    More communication and focus



Showing 410 of 452 reviews
Reset Filters