DHL Global Forwarding Reviews | Glassdoor

DHL Global Forwarding Reviews

Updated March 15, 2019
624 reviews

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3.3
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DHL Global Forwarding CEO Roger Crook
Roger Crook
224 Ratings

Employee Reviews

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Pros
  • "Vieles war positiv, sehr gutes Klima und Work Life Balance" (in 19 reviews)

  • "Good benefits and working life balance" (in 40 reviews)

Cons
More Pros and Cons

  1. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Manager in Newark, NJ
    Current Employee - Ops Manager in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Global Forwarding full-time (More than 10 years)

    Pros

    Good compensation and benefits, ability to learn new skills
    Great coworkers

    Cons

    Nothing I can think of

    Advice to Management

    Keep listening to the front line staff


  2. "nice place for headstart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst Intern in Tempe, AZ
    Former Employee - Business Analyst Intern in Tempe, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at DHL Global Forwarding full-time (Less than a year)

    Pros

    Very nice and cooperative HR people

    Cons

    Work is not in sync with the education

  3. "Air Freight Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Air Freight Agent
    Former Employee - Air Freight Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DHL Global Forwarding full-time (More than 5 years)

    Pros

    there is steady work and you stay pretty busy

    Cons

    Management not very supportive


  4. "Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security and Operational Resilience Manager in Coppell, TX
    Former Employee - Security and Operational Resilience Manager in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DHL Global Forwarding full-time (More than 10 years)

    Pros

    Great training, great profit sharing and travel opportunities

    Cons

    Union makes a very sluggish company, old systems compared to market and divided management team

    Advice to Management

    Self accountability true teamwork and consistency


  5. "Manager - 13yrs with the company looking for an exit door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DHL Global Forwarding full-time (More than 10 years)

    Pros

    Flexibility with job and home life’s. Good starter job to get your feet wet in the freight industry and nothing more.

    Cons

    Too many to list. The exodus of employees with tribal knowledge and a decade + of experience continues within the company. Company says they care about its employees and yet they don’t. Company continues to pile on the workload on understaffed departments and operations. Sales force continues to oversell and under deliver to the customers. Customer retention is driven into each employee while everyone is working hard to plug the holes of a sinking ship. To those that follow the captain to go down with the ship... my hat off to you and a safe passage.


  6. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Global Forwarding full-time (Less than a year)

    Pros

    Freedom, not micromanaged, pay is acceptable and large organization with world wide resources to help sell over other competitors.

    Cons

    Training needs major improvements. This is a sink or swim organization which, provides you with resources, but you have to find them yourself..very time consuming and frustrating. If you have no industry experience, you will need to have belief and patience in your ability to learn as well as develop on your own.

    Advice to Management

    Push for the overall organization to invest heavily in professional training programs to teach new employees about the industry, make finding necessary information easier to located internally, and bring in younger people to challenge the employees who have forgotten how important a sense of urgency is.


  7. "Bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ocean Export Agent in North Charleston, SC
    Former Employee - Ocean Export Agent in North Charleston, SC
    Doesn't Recommend

    I worked at DHL Global Forwarding full-time

    Pros

    Great Location and Pay is great

    Cons

    Managment don’t trained employees. The managers always busy. Will lie to your face

    Advice to Management

    Poor Managment and need to Trained their employees. Stop stressing on the job. Be honest with the employees

  8. "Great company to first experience customs brokerage with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customs Entry Specialist in West Columbia, SC
    Current Employee - Customs Entry Specialist in West Columbia, SC
    Recommends
    Positive Outlook

    I have been working at DHL Global Forwarding full-time (Less than a year)

    Pros

    Great starting pay with no previous experience
    Great benefits
    Best training I've ever been through
    No call center environment/computer based work

    Cons

    Micromanaging
    Preferential treatment with requesting time off


  9. Helpful (1)

    "Morally and Ethically Bankrupt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Storeman
    Former Employee - Storeman
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DHL Global Forwarding full-time (More than 8 years)

    Pros

    I'm struggling here. Nothing positive to say at all.

    Cons

    It goes without saying that if a senior manager tells you something, it is inevitable that the opposite will happen. Senior Management is NOT to be trusted.

    Advice to Management

    Don't tell your employees what you think they want to hear. Tell them the truth.


  10. "GPM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Global Forwarding full-time

    Pros

    Atmosphere, people focused company and customer centric

    Cons

    Hours too long and too many

    Advice to Management

    Yes, very involved