DHL Global Mail Reviews | Glassdoor

DHL Global Mail Reviews

Updated March 19, 2019
88 reviews

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3.0
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Thomas Kipp
31 Ratings

Employee Reviews

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Pros
  • "The work environment is very laid back" (in 6 reviews)

  • "Great Co Workers, nice facility" (in 3 reviews)

Cons
  • "There was a lot of favoritism within the Customer Service department" (in 3 reviews)

  • "Work environment, resources, customer experience" (in 3 reviews)

More Pros and Cons

  1. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best working environment, best collegues

    Cons

    Came up with nothing in my mind


  2. "Good Product, Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Global Mail full-time

    Pros

    People, Pay, Benefits, Work-Life Balance, Company Prestige

    Cons

    Work environment, resources, customer experience.

    Advice to Management

    Don't make excuses for poor performance, or blame the USPS. Strive for 100% delivery, on time.

  3. "Dhl"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Global Mail part-time

    Pros

    Pay rates are good ok

    Cons

    Shift work sucks cant set hrs


  4. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Weston, FL
    Former Employee - Anonymous in Weston, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DHL Global Mail full-time (More than 3 years)

    Pros

    The office is nice and there were a lot of employee events to participate in and there is Flextime available though frowned upon if you actually take advantage of it

    Cons

    There is obvious favoritism, and those people are able to get away with anything. There is no structure many people are employed that do not have technical skills. A lot of money is spent on covering up for the real issues at hand which is a terrible work culture and no room for developmental growth for employees. If you are interested in career development, this is not the company for you. Be prepared to be in that specified role for 5+ years.
    Employees are not involved in the constant changes that happen in the org.
    Career opportunities are not clear
    Fear of voicing concerns in teams

    Advice to Management

    Listen to employee's opinions. Create an open/safe space for employees to contribute ideas to the team.
    Lead by example
    Listen to concerns
    Make changes when need be, one bad apple can rot the rest. There is a lot of distrust in management. Many surveys to take but no actions to comments made.


  5. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good work cases, people and international exposure

    Cons

    Top heavy, low pay and slow career growth

    Advice to Management

    Work on career development of employees


  6. "HRBP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HRBP Manager in Chicago, IL
    Current Employee - HRBP Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Global Mail full-time (Less than a year)

    Pros

    Great people to work with.

    Cons

    There is no work life balance.

    Advice to Management

    Provide more training to new hires at all levels


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Norcross, GA
    Former Employee - Customer Service in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DHL Global Mail full-time (More than a year)

    Pros

    There were none. The work environment was not pleasant.

    Cons

    There was a lot of favoritism within the Customer Service department. For those who came to work and did their job there was no recognition for working hard. Recognition and advancement was given to those who played around with management consistently. If you did not fit in you were frowned upon.

    Advice to Management

    Be professionals and come in and represent the company brand. Success within an organization starts with leadership and trickles down to the employees. Be fair to your employees who come in amd do their jobs everyday. When there is unfair promotion and advancement, it affects employee morale.

  8. "Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DHL Global Mail full-time (More than a year)

    Pros

    Benefits and Pay work life balance

    Cons

    No training/bad management. If you work here do not complain, be quiet all the time and do not make friends with anybody for your own good.

    Advice to Management

    Listen to your supervisors and do not promote employee gossip. Be fair, equitable and human. Investigate complaints before taking adverse actions.


  9. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DHL Global Mail full-time

    Pros

    Friendly environment and good management

    Cons

    Often layoffs that make the environment quite tense


  10. "Cost Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cost Analyst in Weston, FL
    Current Employee - Cost Analyst in Weston, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Global Mail full-time (More than 8 years)

    Pros

    Good Work Environment in a multicultural place

    Cons

    Not too much place to grow professionally. Finance Department