DIRECTV Reviews in Minneapolis-St. Paul, MN | Glassdoor

DIRECTV Minneapolis Reviews

Updated November 8, 2016
7 reviews

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Minneapolis-St. Paul, MN Area

3.3
Star Star Star Star Star
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DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
0 Ratings

7 Employee Reviews

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Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 38 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Minneapolis, MN
    Current Employee - Customer Service Representative in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DIRECTV full-time

    Pros

    Great benefits! Great perks! Great opportunity to move up now that AT&T has acquired Directv

    Cons

    Hours are not very flexible unless you have tenure. So new employees get stuck with worst shift.


  2. "Lots of pivoting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mdu Representative in Eden Prairie, MN
    Former Employee - Mdu Representative in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (Less than a year)

    Pros

    coworkers
    not too many calls
    decent amount of vacation
    free directv all channels

    Cons

    hours
    lack of schedule stability
    no on site hr
    lack of clarity on whose policies are in place

    Advice to Management

    i know its an accquistion but if you don't know the answer just say so


  3. Helpful (1)

    "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Eden Prairie, MN
    Current Employee - Senior Manager in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook

    I have been working at DIRECTV full-time (More than a year)

    Pros

    Working for a big industry leader is a great perk. Free DTV service is also a win.

    Cons

    The business lacks feedback and direction. Often I'm left feeling like I'm n an island by myself. My Director doesn't communicate well even though I try to relate on a family level.

    Advice to Management

    Care for your teams like they matter


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  5. "DirecTV MDU"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Billing and Service in Eden Prairie, MN
    Current Employee - Customer Service Representative Billing and Service in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    Great work environment where we strive to enhance each other to improve the quality of our customers service or sales call experience. There was a previous posting on this company. In a way this is an update. Training is not longer three weeks and you are thrown to the wolves. It is at least 4 and then about two weeks of nesting where you are monitored and helped. The information is NOT just Stuff in as fast as possible. If you are not understanding the information the trainer team will take plenty of time to explain it to you. The sips while they are busy are very helpful and there is now a split between sales and service. If your sales you gets sales if your service you get service. In the past several months I have never come across anyone who refused to take the call they were supposed to and still remain employees for long.

    Cons

    There are times when the schedule is crazy and it seems like it can change a lot. Sups can be scarce from time to time but somebody usually knows where they are plus R&R is always there to assist as well.


  6. Helpful (1)

    "MDU Sales Eden Prairie, MN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MDU Sales in Eden Prairie, MN
    Current Employee - MDU Sales in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    Co-workers are friendly though it can get loud, the building is nice, free DirecTV and parking is free

    Cons

    Training was bad, slammed through material so fast and thrown out into the call center sales que in three weeks.

    Supervisors were nowhere to be seen, especially when you got a call asking for a supervisor. I was told to just do what it takes to get them off the phone.

    Cell phones are not allowed to be used in the call center.

    A lot of calls you take aren't sales calls and those go against your close rate.

    Co-workers will refuse to take calls they should, they'd rather tell you to tell the person which leads to confusion for agents and the customer.

    I felt like I was in third grade with designated break periods and supervisors would start questioning people if they were not taking breaks at their specified times and were taking breaks too often with fellow co-workers.

    Advice to Management

    Relax, be seen, do your job or do a job.


  7. "Have to rate it low"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Customer Service Representative in Eden Prairie, MN
    Current Employee - Technical Customer Service Representative in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    Free DirecTV subscription, that is about all

    Cons

    Very political, 'old girl/boy" network in hiring (at least for the MDU (Multiple Dwelling Unit) mdivision

    Advice to Management

    Listen to your employees and pay them a liveable wage


  8. Helpful (1)

    "somewhat enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DirecTv Install Technician in Minneapolis, MN
    Current Employee - DirecTv Install Technician in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DIRECTV full-time (Less than a year)

    Pros

    Customer interaction was often good. Hours often flew by. A lot of outdoor work.

    Cons

    Long hours, 12+ a day is not uncommon. Occasionally dirty, some things are very repetitive.

    Advice to Management

    Shorten the hours, go to 2 shifts.



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