DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated January 15, 2018
1,255 reviews

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3.3
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Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
631 Ratings

1,255 Employee Reviews

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Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 39 reviews)

More Pros and Cons

  1. "Great family environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moore, OK
    Former Employee - Anonymous Employee in Moore, OK
    No opinion of CEO

    I worked at DIRECTV full-time (More than a year)

    Pros

    Complimentary satellite service. Channel"swag" bonuses
    Easy script. Speaking with interesting and caring customers . being able to assist customers with adding premium channels.

    Cons

    Angry customers. Failed retention. Late night pay per view customers. Angry pay per view customers assisting customers with tech support and billing


  2. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Boise, ID
    Former Employee - Installation Technician in Boise, ID
    Doesn't Recommend

    I worked at DIRECTV full-time (More than a year)

    Pros

    Pay, benefits, independent nature of working

    Cons

    Poor management structure, 60+ hour work weeks

    Advice to Management

    Fire all team leads, replace them with new non legacy

  3. "AT&T messed up a good thing for Installation Techs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home/Business Installation Tech Tier III in Omaha, NE
    Former Employee - Home/Business Installation Tech Tier III in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time (Less than a year)

    Pros

    They Supply you with a Van, Tools, equipment, training, and support to Do your job

    Cons

    They went Union and Managers no longer manage their team at all... used to be Pay by the jobs/work you accomplished... now it's Hourly and you are just a # not a person.

    Advice to Management

    Nothing to advise new owner Sucked out the life of the Company


  4. "DTVLA review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook

    I worked at DIRECTV full-time (More than 8 years)

    Pros

    It is a growing and competitive business, and it offered exposure to many areas, and the opportunity to learn and develop your skills further.

    Cons

    There is a tendency to prevent real advancement unless you are working in certain departments, and many times openings that actually existed were never posted on the internal jobs posting board, thus depriving current employees from advancement opportunities.

    Advice to Management

    Be more transparent and less political.


  5. "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 8 years)

    Pros

    Consistent hours, benefits package was fantastic, HR presented themselves in a manner that you felt they were on your side, lateral positional movement was fantastic.

    Cons

    Management was very secretive, not transparent about bonus policies and changes to bonuses, attacked those that supported union.


  6. "Good until ATT took over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II
    Former Employee - Customer Service Representative II
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DIRECTV (More than a year)

    Pros

    Recognition
    Discounts
    Monthly Bonuses
    Opportunity for advancement
    Good co-workers

    Cons

    Schedules
    The job is stressful
    Rude Customers
    Top management is disconnected from call floor

    Advice to Management

    ATT has completely ruined the culture of Directv.


  7. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Director in El Segundo, CA
    Current Employee - Site Director in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DIRECTV full-time (More than 3 years)

    Pros

    Challenging projects. Good enviroment. Benefits. Career posibilities. Growth path. Diversity. International. Open to new ideas. Technology leader. Latam market leader.

    Cons

    Changing on rules, benefits and working conditions after merge. Uncertainity. Risk og hostile buy out. Experienced people leaving the company.

  8. "really good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Ocala, FL
    Former Employee - Anonymous Employee in Ocala, FL

    I worked at DIRECTV (More than 3 years)

    Pros

    it was so good Its recommended

    Cons

    nobody cares about safety and for real

    Advice to Management

    it can take a while to make money


  9. "Customer Service Representative I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV full-time

    Pros

    Good pay, friendly environment, good benefits.

    Cons

    Certain packages and pricing was difficult to address to customers.

    Advice to Management

    Build realistic goals and packages that will be easily attainable to best assist the customers regardless the type of calls.


  10. Helpful (3)

    "No HR control. No career development or training. No commitment to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time

    Pros

    Office location, Free Direct included in benefits.

    Cons

    Everything else, especially after the ATT/ DIrectv merger


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