DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated September 5, 2018
1,276 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
642 Ratings

1,276 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Long hours investment that pays off but challenges the life work balance" (in 41 reviews)

  • "Working in a call center and being on the phone can get really "blah"" (in 27 reviews)

More Pros and Cons

  1. "Awesome place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at DIRECTV full-time

    Pros

    Company Van, Gas Card, Great benefits!

    Cons

    Sometimes long hours if installation is tricky but that's not even that bad


  2. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Supervisor in El Segundo, CA
    Former Employee - Accounting Supervisor in El Segundo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (More than 5 years)

    Pros

    Good benefits and nice working environment

    Cons

    Can’t think of any at this moment

  3. "My 5 years at DirecTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Tulsa, OK
    Former Employee - Technical Support Specialist in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 5 years)

    Pros

    Fast paced, friendly atmosphere, excellent supervisory support, opportunity for advancement, team work environment, competitive salary and benefits including employee perks

    Cons

    When the company was acquired by a competing provider, everything changed including disruption of work schedules and many employees were laid off. Customer service was negatively affected.

    Advice to Management

    As a customer, I recommend more agents in the United States. When jobs were outsourced to other countries, the out-of-country agents lacked technical knowledge.


  4. "Advanced technologies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at DIRECTV full-time (More than 10 years)

    Pros

    Pay was good but every year was less.

    Cons

    Hours, metrics and paycuts get pay per job but not enough work to make money any more work load keeps coming down every year

    Advice to Management

    Stressful job pay instead of increasing is decreasing


  5. "Great company who valued their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DIRECTV full-time

    Pros

    Small company culture, large company benefits

    Cons

    Not many... Best opportunities were in El Segundo


  6. "Was once a great place to work before the AT&T And Time Warner Merger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Phoenix, AZ
    Former Employee - Dispatcher in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time (More than 3 years)

    Pros

    I started as a legacy DIRECTV employee in 2015 and it was an amazing place to work because of the culture, company integrity, quality customer service and valuing employees. When I first started, we had pin boards for good achievements such as metrics, gift cards and even top-performing employees had the chance to meet with corporate in Denver. The old legacy benefits with the medical plan were better as in no copay's or deductibles, but the CWA Union benefits such as the 401k matching, dental, vision and pay raises were even better.

    Cons

    I got laid off two days after the Time Werner Merger passed and there was low morale when changes were implemented after the AT&T Merger happened. Customer Service Representative jobs were outsourced overseas and there was constant miscommunication between those contractors including language barriers that made the quality of customer service for DIRECTV very low. AT&T would implement changes, but never had an actual plan for those changes.

    Advice to Management

    My managers (Level 2 employees) did a fantastic job of making us feel appreciated. For executives and corporate management, they need to re-think about how they treat their front line employees that do all of the work for them and that are the face of this company and how customer service should be. Ethical values were lost and so was integrity.


  7. "Meh...they’re ok"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DIRECTV full-time

    Pros

    Very supportive in quality of training

    Cons

    Pay not high enough for work

  8. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Seattle, WA
    Former Employee - Director in Seattle, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (More than 5 years)

    Pros

    Good salaries and descent benefits.

    Cons

    Misplaced executives with huge egos

    Advice to Management

    Not every senior executive needs to act like they are the smartest person in the room.


  9. "Directv has the best customer service around."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cedarbluff, MS
    Former Employee - Customer Service Representative in Cedarbluff, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 10 years)

    Pros

    The customers, healthcare, flexible hours

    Cons

    No cons I can think of


  10. "Technical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical in Jonesboro, AR
    Former Employee - Technical in Jonesboro, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time (Less than a year)

    Pros

    None is my answer now.

    Cons

    Every aspect on every day

    Advice to Management

    Eat one


Showing 1,276 of 1,420 reviews
Reset Filters