DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated April 14, 2017
276 reviews

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4.9
Star Star Star Star Star
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Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
165 Ratings

276 Employee Reviews

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Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 38 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to get lots of overtime"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Amarillo, TX
    Current Employee - Installation Technician in Amarillo, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at DIRECTV full-time (More than a year)

    Pros

    Uncapped OT, cheap benefits, minimal supervisor interaction, Company vehicle. Safety is practiced.

    Cons

    Weather. Hot attics. Work holidays
    6 day weeks can be mandatory.

    Advice to Management

    A happy Tech is a hard working tech.


  2. "Satellite installor - Contactor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Elk Grove, IL
    Former Employee - Installation Technician in Elk Grove, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 5 years)

    Pros

    You meet interesting people. It was a challenge at each job that we completed I installed

    Cons

    Nothing about the job. I closed 18

    Advice to Management

    If they need a GREAT installation -then I am the man for the job.


  3. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Angola, IN
    Former Employee - Customer Service Representative in Angola, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 10 years)

    Pros

    I love working at DTV because i am already familiar to most of the terms and products used plus right now we have DTV service in the house. I was a customer service representative for 3 yrs when i was in the Philippines. The company name is Convergys. I love working with them plus the providers are really awesome. Hope i can work with them again soon.

    Cons

    Well the only sad part when i worked there was i can't relate much yet during that time because there was no DTV service in the Philippines.

    Advice to Management

    None


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  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Process Improvement Analyst in Denver, CO
    Former Employee - Lead Process Improvement Analyst in Denver, CO

    I worked at DIRECTV (More than 3 years)

    Pros

    Great management and professional development opportunities

    Cons

    None, I enjoyed working for this company


  6. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Cuyahoga Falls, OH
    Former Employee - Branch Manager in Cuyahoga Falls, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV (More than 3 years)

    Pros

    Ability to get into Management.

    Cons

    Long hours. 6 days a week working.

    Advice to Management

    Don't do contracts for customers.


  7. "Sr. Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in El Segundo, CA
    Former Employee - Senior Analyst in El Segundo, CA
    Recommends
    Approves of CEO

    I worked at DIRECTV (More than 3 years)

    Pros

    Great benefits, including health and educational

    Cons

    Not too many if you were lucky enough to have a great boss


  8. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Customer Service Representative in El Segundo, CA
    Former Employee - Technical Customer Service Representative in El Segundo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV (More than a year)

    Pros

    Helping customers fix their issue and making them feel good about the company.

    Cons

    When you get a long phone call


  9. "EA for senior management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Bronx, NY
    Former Employee - Executive Assistant in Bronx, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV (More than 5 years)

    Pros

    Dynamic work environment and great management

    Cons

    Merged with AT&T and senior management was replaced and most people were asked to relocate to Dallas.


  10. "Working"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Atlanta, GA
    Former Employee - Sales Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV (Less than a year)

    Pros

    Training and system is amazing.

    Cons

    The hours required to monitor calls became a bit much.


  11. "Corporate Content Payments Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in El Segundo, CA
    Former Contractor - Anonymous Contractor in El Segundo, CA
    No opinion of CEO

    I worked at DIRECTV as a contractor (Less than a year)

    Pros

    - Friendly staff and light workload

    Cons

    - Not a lot of opportunity to keep moving up

    Advice to Management

    Utilizing more technology to improve processes



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