DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated November 29, 2017
1,252 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
630 Ratings

1,252 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 39 reviews)

More Pros and Cons

  1. Helpful (6)

    "hit or miss - depending on your position"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Producer in El Segundo, CA
    Former Employee - Associate Producer in El Segundo, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    honestly, flexible hours, and free directv was about the only benefit. i was able to participate in one big project that helped my career after i left the company. they have a lot of health and extracurricular benefits that makes its fun when you aren't working. they are very festive for the holidays and always give out a tone of chotchkes. they do have bonuses so you have to be lucky enough to earn one.

    Cons

    management does not know how to deal with difficult employees or how to counsel. poor communication between departments and from management. unprofessional behavior from some supervisors goes unnoticed.

    Advice to Management

    listen to your employees and your viewers.


  2. Helpful (6)

    "OK, for a line on the resume, but a terrible place for a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Castle Rock, CO
    Former Employee - Anonymous Employee in Castle Rock, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Never bored, always something new going on, you get free TV service, the company has more money than common sense, so equipment is mostly new all the time,

    Cons

    This company has absolutely no regard for its employees. They will brag about the benefits and the 'culture", but when push comes to shove, a TV or some other piece of equipment is more important to the company than a human being.
    This company has the worst management of any place I have ever seen. Management is hired for technical ability only, and most have absolutely no management or people skills.
    In order to save money, everyone is required to do the work of 3 or 4 people.

    Advice to Management

    You hired most of these people for their knowledge and experience, so why won't you listen to their suggestions?

  3. Helpful (4)

    "Please run it like a modern company in 2008, and not an oligarchy."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Developer in El Segundo, CA
    Current Employee - Media Developer in El Segundo, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Sometimes very creative, interesting and challenging projects. Good hours, good pay, nice people work there. Public company perception is good, product is great. Co-workers are brilliant, talented, terrific to work with.

    Cons

    I think the product is good, and it's a good company, I just think internally the management needs to modernize. This is, of course reflective of my department. Most likely another branch within the company won't have any of these downsides. Some examples of the management culture that needs improvement: There's Absolutely no information sharing, the archaic waterfall approach to project management is in full effect. Oftentimes petty, fear-based motivating factors are leveraged. Favoritism is regularly and blatantly practiced. As a part of the company, have absolutely no say in company, department growth or development. Any and all information and power is hoarded and squandered by a few. No solid processes in place. No proper project management or project manager - no insight into the projects in the pipeline. No knowledge sharing and people rarely take classes or pursue any of the educational benefits the company provides. Not really a culture of growth or openness.

    Advice to Management

    Consider more modern approaches to management. Openness, Agile Development, employing project managers, are a good place to start.


  4. "STAY AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service in Gainesville, FL
    Former Employee - Service in Gainesville, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    FREE SERVICES AFTER 6 MO

    Cons

    FAMILY COMES LAST YOU ARE JUST SUPPOSED TO BE A MACHINE AND DO AS MUCH AS YOU CAN.

    Advice to Management

    STOP THE UNNEEDED BACK CHARGES OF TECHNICIANS AND OR CHANGE THE POLICIES OF THEM. IF THE EQUIPMENT IS AT FAULT THE TECH SHOULDN'T GET BACK CHARGED.


  5. "Horrible. Do not work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Retention Agent in Huntsville, AL
    Current Employee - Customer Retention Agent in Huntsville, AL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free Directv service, air conditioned building.

    Cons

    Managerial support is non existent. Low level managers are purposely unhelpful, poorly trained in basic management skills and frequently lazy. Middle Management at the call center level has a "take care of your own" culture where flagrant abuses by lower level managers are quietly swept under the rug. Company inflexibility with scheduling leads to high absenteeism leading to higher wait times on the phones and angrier customers (which also makes things miserable for the folks who do show up to work regularly). Policies issued from the corporate level to the call center level point to an atmosphere where the average employee frequently fears the loss of his or her job. There is usually a "Monthly Firing Focus" where employees are required to attend a meeting to learn what the company is firing people for "this month". This leaves the employee with the general feeling that he or she is very expendable and will soon have a corporate issued barcode tatooed on the forehead. The base pay is approximately thirty percent less than the base pay of another call center four hundred feet down the road (in Huntsville, AL). Bonuses are touted as a major perk to potential employees but the criteria for the bonuses change frequently and are often placed beyond reach (example: you wont get part of your bonus now unless the entire call center scores well). Morale is frequently low.

    Advice to Management

    Rework the entire customer care model internally and externally. The internal environment is toxic and will cost Directv in reputation and $$. There is a strong correlation between the way the customer care department has gone downhill over the last few years and the company's scores given by the ACSI and JD Powers.


  6. "Worst job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    No opinion of CEO

    Pros

    free dtv, good benefits, restaurant in building

    Cons

    nasty customers, little support on the floor, treated like a "cog in the machine", always being pointed out negatives...little positive reinforcement, bad shift bids, incompetent management

    Advice to Management

    Have concern for agents...not only "middle management" and head honchos


  7. Helpful (1)

    "this is a good company to work. But they need better managment and liders the really care for their employees,"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Supervisor in Rancho Dominguez, CA
    Current Employee - Field Supervisor in Rancho Dominguez, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    free tv and 401k is the only one I can think off their helth insurance needs improvement

    Cons

    treat employees badly almost never give them a weekend off discriminate peoplo for their culture specialy from the phillipines and they got favourtism with managment friend and family or marines

    Advice to Management

    improve how you treat your employees in every way.

  8. Helpful (3)

    "If you value your sanity, health and family, don't work for this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Free DIRECTV Satellite
    Well located and very snazzy office

    Cons

    No respect for employees and their personal work life balance
    Disregard for legal compliance and ethical business practices
    Little to no communication from Senior Management on company plans
    No career development or leadership training
    High employee turnover.
    Low employee morale
    New York office feels like a satellite office, disconnected from the LA offices

    Advice to Management

    Start treating your employees as not just hired help, but stakeholders in the company's growth.
    Focus on career development for employees and your people leaders.
    Business ethics and integrity starts with leaders. If they're not leading with this in mind, it questions the future of the company as a whole for the future.


  9. Helpful (2)

    "Finally Free"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Houston, TX
    Former Employee - Supervisor in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Best reason to work for DirecTV would be the DTV Service the system is great when working. Directv also provides a company van and tools.

    Cons

    Where to begin...

    Poor communication through out the whole company. Messages cannot be passed on clearly between one level of managment to another. There is still a clear seperation between call center employees and people who install the systems leading to many upset customers who have been lied to.

    Treat employees very poorly they have no respect for the people keeping them in business and often will release one in employee for situation X but keep another employee on for a more severe violation. Many numerical goals are set for employees and you may be knocking out the first 5 or 6 goals but managment will be critical about the number in column 16 anyway. It is very much like a shell game if their black ball isn't under one topic it will be under the other.

    Very little room for advancement and there is a horrible habit of bringing people in from outside the company to fill positions that internal employees are interested in filling. Seems to be a very poor way to build but it's their company.

    No unions - This industry and this company needs unions. Salaries have been declining for years in this industry and employees are still treated like cheap contract labor. DTV is unwilling to hand out the actual employee handbook, will not let you view your personel files, and will not even give out a pay scale to let the employees know offically what they are making per job. The HR department in DTV has been known better for assisting in building a case for terminating employment without the employee being able to collect unemployment then actually helping and resolving issues.

    Advice to Management

    Stop and think before acting there are far too many knee jerk reactions in DTV. Everyone knows new technology is great but for a minute it would help to slow down and make sure the base of your company is keeping pace with your engineers. Better training, more support and a more open atmosphere in your company and you can not only have green in columns one thru five but maybe column sixteen will also show signs of improvement.


  10. Helpful (1)

    "Hire anyone with a pulse!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free DirecTV after 30 days. 5 weeks of free training.

    Cons

    White collar sweat shop, aka call center!


Showing 1,252 of 1,391 reviews
Reset Filters