DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated October 15, 2017
1,245 reviews

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3.3
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Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
627 Ratings

1,245 Employee Reviews

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Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 39 reviews)

More Pros and Cons

  1. "Customer Service Representative I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV full-time

    Pros

    Good pay, friendly environment, good benefits.

    Cons

    Certain packages and pricing was difficult to address to customers.

    Advice to Management

    Build realistic goals and packages that will be easily attainable to best assist the customers regardless the type of calls.


  2. "No HR control. No career development or training. No commitment to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time

    Pros

    Office location, Free Direct included in benefits.

    Cons

    Everything else, especially after the ATT/ DIrectv merger

  3. "Lost their ways and leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at DIRECTV full-time (More than 5 years)

    Pros

    - decent pay and benefits

    Cons

    - after AT&T merger everything went to crap

    Advice to Management

    they don't listen or care, so just don't bother with them


  4. Helpful (1)

    "Senior Mananger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DIRECTV full-time

    Pros

    Excellent salary, benefits and work environment

    Cons

    Merger to AT&T had potential to change the great culture


  5. Helpful (6)

    "Thanks for ruining a great company and place to work, AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Castle Rock, CO
    Former Employee - IT Analyst in Castle Rock, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time (More than 3 years)

    Pros

    Worked for DIRECTV for four years. They cared about employee satisfaction. Appreciated their employee talent as an asset. Awesome benefits and discounts. Great culture and work environment.

    Cons

    Complete 180 shift after the AT&T take over. Layoffs, increased workload/decreased staff, unrealistic expectations, negative culture, overworked/underappreciated. After seeing how AT&T operates, it's a wonder they are still in business or that I can even make a phone call! Once having great relationships with managment, they were actually told to NOT be friendly with staff any longer. I probably would have stayed with DIRECTV until retirement. Was relieved to be laid off. Not very good employee satisfaction when majority of staff is hoping for a layoff and looking for other work. They have lost some of their most valuable talent and a wealth of knowledge. At least a few people leaving the company a month. Employees are no longer viewed as assets, rather an expense. It's really very sad.

    Advice to Management

    Try learning from DIRECTV's successes and culture instead of trying to irradicate it.


  6. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time

    Pros

    Great place to work ,good benefits, awesome people

    Cons

    At&t took over and change everything ,lost a good work environment.

    Advice to Management

    Keep it fun for your employees and be honest .


  7. "Working for Directv is"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The only thing I liked is that you practically get tv service for free!

    Cons

    Management was the worst I have ever encountered. They only like to pick their favorites and expect only everyone else to follow the rules.

    Advice to Management

    Be fair with everyone

  8. "The life at an amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time

    Pros

    Benefits and the fact they're understating about life events that May take place

    Cons

    They aren't the same as they were before they now are a UNION


  9. "Wild West"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than a year)

    Pros

    Run your own ship, if it sinks, as the captain take fault.

    Cons

    No where to get a decent lunch out there.

    Advice to Management

    Try implementing team building activities rather than showcases and free ice cream.


  10. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 8 years)

    Pros

    It was an amazing place to work...like the worlds largest start up.

    Cons

    One department ran the company and set its direction.


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