DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated March 20, 2017
1,213 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
613 Ratings

1,213 Employee Reviews

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Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 38 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to get lots of overtime"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Amarillo, TX
    Current Employee - Installation Technician in Amarillo, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at DIRECTV full-time (More than a year)

    Pros

    Uncapped OT, cheap benefits, minimal supervisor interaction, Company vehicle. Safety is practiced.

    Cons

    Weather. Hot attics. Work holidays
    6 day weeks can be mandatory.

    Advice to Management

    A happy Tech is a hard working tech.


  2. "customer service representative"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (More than 3 years)

    Pros

    okay company to work for

    Cons

    hard to get time off


  3. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Coordinator, DIRECTV Sports Programming/Operations Department in El Segundo, CA
    Current Employee - Senior Coordinator, DIRECTV Sports Programming/Operations Department in El Segundo, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at DIRECTV full-time (More than 10 years)

    Pros

    I enjoy my work, I get to speak and use my bilingual skills.

    Cons

    Company has been going through some new challenges with the merge but we are working hard to get through them.

    Advice to Management

    Continue to support the team, give positive feedback.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Brief"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time (More than 3 years)

    Pros

    Hard working employeres who work together to ensure all of the goals are completed.

    Cons

    Negative customers who are condescending and will do whatever is necessary to get something free.

    Advice to Management

    I would advise looking out for employyes overall career advancement. Ask them questions about their personal life and see how the company can help.


  6. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Angola, IN
    Former Employee - Customer Service Representative in Angola, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 10 years)

    Pros

    I love working at DTV because i am already familiar to most of the terms and products used plus right now we have DTV service in the house. I was a customer service representative for 3 yrs when i was in the Philippines. The company name is Convergys. I love working with them plus the providers are really awesome. Hope i can work with them again soon.

    Cons

    Well the only sad part when i worked there was i can't relate much yet during that time because there was no DTV service in the Philippines.

    Advice to Management

    None


  7. "Sales Lead"

    Star Star Star Star Star
    Former Employee - Sales Lead in Everett, WA
    Former Employee - Sales Lead in Everett, WA
    Recommends
    Positive Outlook

    I worked at DIRECTV full-time (More than a year)

    Pros

    Decent pay, provides good service

    Cons

    Limited service in WA, loss of sales


  8. "Quality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Engineer in Huntsville, AL
    Former Employee - Quality Assurance Engineer in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay, benefits, inside job (no heavy lifting)

    Cons

    The call center is like a call center. Management and supervisors want to be too involved with agent's personal drama.


  9. Helpful (1)

    "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DIRECTV full-time (More than 10 years)

    Pros

    Great Benefits, Great people to work with

    Cons

    DIRECTV used to be a great place to work and somewhere you could be proud to say was where you worked. But, since AT&T bought them out, it is completely different. They look for reasons to terminate people, they have taken benefits away from people, fired employees that have been there for years... no one is safe there.

    Advice to Management

    Pay attention to what works and don't change it. Stand up for your subordinates, listen to those on the front line... they know what works


  10. "Company was awesome until bought out by AT&T"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Missoula, MT
    Former Employee - Customer Service Representative in Missoula, MT
    Recommends
    Approves of CEO

    I worked at DIRECTV (Less than a year)

    Pros

    All the staff at the company got along very well, we all enjoyed our work, some more than others.

    Cons

    The grind of listening to customer after customer call in with the most basic issue got a bit tiring and cumbursome


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Process Improvement Analyst in Denver, CO
    Former Employee - Lead Process Improvement Analyst in Denver, CO

    I worked at DIRECTV (More than 3 years)

    Pros

    Great management and professional development opportunities

    Cons

    None, I enjoyed working for this company



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