DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated May 23, 2017
1,221 reviews

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1,221 Employee Reviews

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Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 38 reviews)

More Pros and Cons

  1. "Sales Lead"

    Star Star Star Star Star
    Former Employee - Sales Lead in Everett, WA
    Former Employee - Sales Lead in Everett, WA
    Recommends
    Positive Outlook

    I worked at DIRECTV full-time (More than a year)

    Pros

    Decent pay, provides good service

    Cons

    Limited service in WA, loss of sales


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Process Improvement Analyst in Denver, CO
    Former Employee - Lead Process Improvement Analyst in Denver, CO

    I worked at DIRECTV (More than 3 years)

    Pros

    Great management and professional development opportunities

    Cons

    None, I enjoyed working for this company


  3. "QA Engineer"

    Star Star Star Star Star
    Former Employee - Quality Assurance Analyst in El Segundo, CA
    Former Employee - Quality Assurance Analyst in El Segundo, CA

    I worked at DIRECTV (More than a year)

    Pros

    good environment, very organized

    Cons

    I hope has opportunities to apply for full time in a future


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  5. "Company was awesome until bought out by AT&T"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Missoula, MT
    Former Employee - Customer Service Representative in Missoula, MT
    Recommends
    Approves of CEO

    I worked at DIRECTV (Less than a year)

    Pros

    All the staff at the company got along very well, we all enjoyed our work, some more than others.

    Cons

    The grind of listening to customer after customer call in with the most basic issue got a bit tiring and cumbursome


  6. "Quality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Engineer in Huntsville, AL
    Former Employee - Quality Assurance Engineer in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay, benefits, inside job (no heavy lifting)

    Cons

    The call center is like a call center. Management and supervisors want to be too involved with agent's personal drama.


  7. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in El Segundo, CA
    Former Employee - Marketing Manager in El Segundo, CA
    Recommends
    Positive Outlook

    Pros

    Great Perks and you make great contacts. Salary is competitive. Great launch pad for your next position.

    Cons

    It's amazing to see who gets where on the org chart. One can easily stagnate and one never knows when the next reorg is coming.

    Advice to Management

    Think about the long term impact of new media and devote more resources to non-DBS delivery of content


  8. Helpful (1)

    "Installer"

    Star Star Star Star Star
    Former Employee - Installer in Saint Louis, MO
    Former Employee - Installer in Saint Louis, MO
    Doesn't Recommend

    I worked at DIRECTV full-time (More than 8 years)

    Pros

    like the freedom and change of scenery every 2 hours

    Cons

    poor management...up and down...poor installers are promoted to get the out of the field

    Advice to Management

    your numbers lie...you have no idea what happens out in the field....no idea at all


  9. Helpful (2)

    "Lack of leadership - afraid of change - no accountibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Castle Rock, CO
    Former Employee - Anonymous Employee in Castle Rock, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DIRECTV (More than 8 years)

    Pros

    Decent pay and benefits but not much else...

    Cons

    Since AT&T took over -> Quality of life - no work/life balance, management believes they own you. Time off discouraged, working late considered expected and normal. Management doesn't care about employees.


  10. "Overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Retention Specialist in Boise, ID
    Former Employee - Customer Retention Specialist in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DIRECTV (More than a year)

    Pros

    Great benefits with ok pay

    Cons

    Extremely unrealistic expectations on attendance policy and call flow turned robotic after att merger in 2015

    Advice to Management

    None I hated management there


  11. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Cuyahoga Falls, OH
    Former Employee - Branch Manager in Cuyahoga Falls, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV (More than 3 years)

    Pros

    Ability to get into Management.

    Cons

    Long hours. 6 days a week working.

    Advice to Management

    Don't do contracts for customers.


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