DIRECTV Reviews | Glassdoor

DIRECTV Reviews

Updated July 20, 2017
1,232 reviews

Filter

Filter

Full-timePart-time

1,232 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Quality of life - no work/life balance, management believes they own you (in 32 reviews)

  • Long hours investment that pays off but challenges the life work balance (in 38 reviews)

More Pros and Cons

  1. "Lots of pivoting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mdu Representative in Eden Prairie, MN
    Former Employee - Mdu Representative in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (Less than a year)

    Pros

    coworkers
    not too many calls
    decent amount of vacation
    free directv all channels

    Cons

    hours
    lack of schedule stability
    no on site hr
    lack of clarity on whose policies are in place

    Advice to Management

    i know its an accquistion but if you don't know the answer just say so


  2. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in El Segundo, CA
    Former Employee - Finance Manager in El Segundo, CA

    I worked at DIRECTV full-time (More than 10 years)

    Pros

    Great opportunity for career growth.

    Cons

    As the company has grown bigger, the jobs have become more specialized.

    Advice to Management

    Cross functional training could provide opportunity for further advancement in a career.

  3. "A Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in El Segundo, CA
    Former Employee - Manager in El Segundo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV full-time (More than 5 years)

    Pros

    Exciting atmosphere and great people to work with once relationships established.
    Good benefits.
    Good opportunities to grow in some departments.

    Cons

    Some departments kept information vague or away from those who needed it to complete jobs.
    Some managers afraid to act since upper management could not always agree.


  4. "EA for senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Bronx, NY
    Former Employee - Executive Assistant in Bronx, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DIRECTV (More than 5 years)

    Pros

    Dynamic work environment and great management

    Cons

    Merged with AT&T and senior management was replaced and most people were asked to relocate to Dallas.


  5. "Working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Atlanta, GA
    Former Employee - Sales Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DIRECTV (Less than a year)

    Pros

    Training and system is amazing.

    Cons

    The hours required to monitor calls became a bit much.


  6. Helpful (4)

    "Since AT&T Takeover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Team Member in Boise, ID
    Former Employee - Customer Loyalty Team Member in Boise, ID
    Doesn't Recommend
    Negative Outlook

    I worked at DIRECTV full-time (More than a year)

    Pros

    Managers at the owned and operated sites are amazing and work hard for the employees, as well as to build a great environment.

    Cons

    Since AT&T took over, morale has decreased significantly, AT&T is making changes that was not agreed upon by the union and the employees are no longer treated as a priority.


  7. "Field Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Salt Lake City, UT
    Former Employee - Field Technician in Salt Lake City, UT
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Corporate Vehicle, Cellphone, Materials, Paid Training and Uniform. Everything it's provided, and working there was great! As long as you were on time, good performance and do what the job ask for everyone around you is great!

    Cons

    Since the ATT acquirement, things have changed for the bad, compensations reduced, benefits are lame, and the not knowing where and what the future holds.

    Advice to Management

    There needs to be a better advancement platform, it's taken 5 years in pretty much the same pay and position.

  8. "Special service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Service Representative in San Juan, PR
    Former Employee - Special Service Representative in San Juan, PR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent compensation and benefits, good work environment, excellent relationships between employees, good career opportunities. The opportunity to work in world class company.

    Cons

    The company should invest more resources in the process of recruiting, training and preparing their managers. Communication within the different departments should be more open.

    Advice to Management

    Management should be more focused in achieving employee satisfaction, because they are fundamental in the process of achieving goals and ensuring customer satisfaction.


  9. "QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile QA in Edison, NJ
    Former Employee - Mobile QA in Edison, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DIRECTV (More than a year)

    Pros

    Good Working environment,with good support from team lead and friendly team members

    Cons

    No too much of cons some days lot of works to finish it tooks me work extra hours.

    Advice to Management

    Get to know each individual's needs, and find out what drives them.


  10. Helpful (4)

    "Used to be awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Little Rock, AR
    Former Employee - Field Technician in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DIRECTV full-time (More than a year)

    Pros

    Decent health benefits but that's about all the pros

    Cons

    When it was directv before at&the took over it was great, but since then they worked us 75+ hours a week. I was in school and was told I had to quit school if I want to keep my job. Family also comes in second. If you say anything, they threaten to replace you.

    Advice to Management

    For the directv guys, quit while you can. For the at&t guys, you know slavery is illegal right?


Showing 1,232 of 1,363 reviews
Reset Filters