I have been working at DIRECTV full-time (More than 5 years)
The benefits are awesome. They take care of their employees and make them happy which in turn makes the customers happy. They have a great bonus structure and incentives are endless. The place is clean and there's excitement going on all the time. Management treats you like their equal and not like they are better than you. They are in front of the cart helping you pull. Not in the back riding and cracking the whip! They lead by example. One team. One goal.
The pay is 29% below average for a Training Specialist.
Advice to Management
Look at the market and make adjustments to match the average pay of a training specialist position. We work very hard to ensure our agents understand the impacts of the customer experience and make sure they are proficient in the major duties of their call type. We even go above and beyond to ensure they are hitting at or close to productions goals when it comes to their metrics. We leave one class and immediately start another while balancing instructor lead trainings in the midst of it all.
I worked at DIRECTV full-time (More than 8 years)
Company has a great history of success, great vision. C-level really knows what they are doing, and upper HR Development leadership is spot on with their direction. I really believe in DIRECTV, it's a great company. I hope during the ATT deal things continue to run well
Local Leadership is not suited for the job, many issues with favoritism and turning a blind eye to legal violations
I have been working at DIRECTV full-time (More than a year)
Company is comitted to employee engagement. Great workplace culture. Lots of support, benefits, perks.
Pay is not necessarily in line with cost of living.
Great networking, fun place to work, free DTV, some of the best people I've met!! If you enjoy traveling, this is definitely the position for you. Overall, a great experience.
The only downside was very little ability for lateral or vertical movement within the company itself. I went for an Account Management job twice, and didn't receive it after two silly interviews. I was denied before any interview began, or so it seemed.
Advice to Management
I would re-evaluate some of the middle-management choices.
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?