DISH Reviews | Glassdoor

DISH Reviews

Updated February 26, 2017
1,144 reviews

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Charlie Ergen
278 Ratings

1,144 Employee Reviews

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Pros
  • Great work days/hours, pay is good, advancement is good (in 144 reviews)

  • The company's culture is focused on work-life balance, which is great (in 47 reviews)

Cons
  • Work/Life balance can be a struggle especially if you care (in 106 reviews)

  • Poor communication/lack of transparency from upper management (in 176 reviews)

More Pros and Cons

  1. "Field Service Specialist (TV and internet home install technician)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Denver, CO
    Former Employee - Field Service Technician in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 8 years)

    Pros

    Get to meet different people at their homes, makes for something different everyday at work. The personal time off time was really good.

    Cons

    The culture of the company is not good. They want to pit everyone against everyone else to keep your job, and they fire 10% of their work force every 3 months if you are not as good as your peers in your office. You can be in the top 30% of the whole company, but be in the bottom 10% of your office, and still lose your job. They also value speed and in home sales of extra stuff over doing quality work and excellent customer service.

    Advice to Management

    Don't make speed and sales the priority while forgetting about quality and excellent customer service. You guys are firing people who take the time to do quality work and perform excellent customer service while keeping those who do shoddy work because they can do it fast while making some extra sales of surge protectors and they do mediocre in customer service. You will get more money if DISH has a reputation for excellent customer service and high quality work/service, because the chances of a return truck roll will be very low. What good does it do when a technician saves you $20 on the job and sells $15 to that customer only for you to return to that home and spend $200 to fix what that technican didn't do because he was doing it to fast or didn't spend enough time with the customer to perform better customer service?


  2. Helpful (1)

    "Have respect for yourself and work elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time (More than 5 years)

    Pros

    Free TV, paid on time. Easy to get hired because the bar is really low, and especially if you're attractive- coaches regularly joke that they yay or nay interviewees based on hotness because the attrition is so bad it doesn't matter anyway. Easy to get all the time off you want- managers roll over for any halfway legit excuse because HR is busy enough with sexual harassment issues and battling unemployment cases to spend time investigating how many times you have an aunt in the hospital or whatever.
    Really, just a lot of low class people with no real business understanding or work experience. It's like people's understanding of leadership and HR is through some reality show. It's pretty easy to buddy up to managers and get away with stuff. It's nice if you just need a paycheck and don't care or can't deal with having a professional job, which has sadly been my reality lately. It really feels like there are some people that were bright and just had something happen and they dropped out of life and ended up here, in which case it's great to keep you suspended just above rock bottom. It's fine for awhile but eventually you need to pick yourself up and rejoin as a functioning member of society. Training was okay, though I could do without hearing how much of a joke you think your boss is.

    Cons

    I was made to leave a positive review by the GM when I started. Now I'm quitting and it's getting replaced with a more accurate one. So, cons. I've had more pictures of nude coworkers texted to me than I know what to do with. Just really no professional boundaries or understanding of professionalism at all here. Creepy bald old guy (not a manager? not sure what he does?) that hits on 18 year olds. Stressful job, dealing with idiots on the phone and off. Pay is bad- they've made strides to make it better but really whether you're in rc or a coach or just a CSR there are much better paying jobs in the area, where you can actually do challenging work with people you can respect.
    You'll get fat working here, from the stress and sitting all day tethered to your computer from the headset.
    Pretty rampant sexism- female manager is regularly laughed at for being bossy or ditzy or whatever other gendered language you can think of, despite being at least a little smarter than her male cohorts. Leadership talks a lot about improving culture but it's been like this for years with no changes.

    Advice to Management

    Everyone knows how you call in to do favorable surveys for your teams, the ways you mess with metrics, and that if people buddy up to you they'll benefit from your transparent favoritism. Most coaches know they're smarter than you and like laughing about the one with the drunk domestic abuse charge, the one whose wife is cheating on him, or the one hooking up with a CSR. And no one is impressed by your online degree.


  3. "Career Killer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer II in Littleton, CO
    Current Employee - Engineer II in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DISH full-time (More than 8 years)

    Pros

    Reliable paycheck, pays more than unemployment, almost free satellite tv service, paid time off, health savings account, generally laid back work area

    Cons

    Biased management, culture, promotions not based on merit but on buddying up to manager, below-average pay, stagnant environment, time wasted using tools no other companies use severely limiting outside opportunities

    Advice to Management

    Monitor middle management, institute fairness policy, give a damn


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  5. "Not an level playing field...do not join!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time

    Pros

    Domain is in the Media, Entertainment world - they want to provide content over the wireless spectrum that they recently acquired.

    Cons

    Bad work culture, discriminatory, poor benefits

    Advice to Management

    None


  6. "Abusive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 5 years)

    Pros

    Opportunity if you are a male

    Cons

    One of the most abusive environments for female employees. Boy Club is an understatement

    Advice to Management

    Clean up your management. Director and above, some of them just plain need to go.


  7. "culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSM
    Former Employee - FSM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time (More than 5 years)

    Pros

    Entry level opportunities, award perks, bonus structure

    Cons

    Culture, work life balance, lack of advancement, upper management doesn't listen to individuals, micromanaging, poor implementation of programs i.e. Samsung washing machine repairs

    Advice to Management

    Use the LEAD training. Don't just send employees to training without implementing the training


  8. "Advice from a senior tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician IV
    Current Employee - Field Service Technician IV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time (More than 8 years)

    Pros

    Working for dish, at first seemed great, good pay, not great. Okay benefits, the independence of going out a doing your job without management watching you. I got to meet and know some really great guys, very few still there. There are only 5 original tech from when I started out of 30. Most are remote techs, i am the last of the original local techs.

    Cons

    Dish is a sinking ship, they have shifted there focus on why we go out to a customers home. It's not to sell, them products. They called us to install, or repair there systems, give them the best customer experience in the industry. But its all about the sells, make dish more money, bring in more money because they have to offset the customers they loose. Well when we do this we loose, because the customer experience just got ruined. Your csat score drops, your pph drops. Because dish has lost focus on what is really important. If you don;t sell enough then you are on the chopping block, or if your other metrics drop your on the chopping block, its a no win situation for the technicians. My advice, find something else if possible. Guys that have left are happier. Pay increases are joke, cost of living goes up. Dish does not account for that, in my region. Dish only values the all mighty dollar, work and home life balance is no longer a consideration, you are told, not asked to work a fifth day. Because a computer says it needs this many techs for that day, but the work load is not there. Guys are getting off early, cannot make 40 hours.

    Advice to Management

    Get out of your office, put on uniform for one month, and do the job as tech, and lets see if you can reach the goals that are set. This won't happen because, well they cannot be away from there meetings or computer. Stop micro-managing, let the FSM's do there jobs, having your fingers in every aspect, only hinders tech's. Listen to the techs.


  9. "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Santa Clara, CA
    Former Employee - Technician in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 8 years)

    Pros

    Nice 401k.
    Free cable
    Excellent co workers.

    Cons

    Technicians act as a salesman.
    Worst insurance.
    High turnover for they prefer new hire with low salary.
    High standard for promotion because of matrix that are not reachable.
    Micro managers all over.
    Treat employees as a number instead of human being.
    As customers increasing technicians are decreasing.
    Most of my coworkers now working in AT and T.

    Advice to Management

    Treat your loyal employees with dignity.


  10. "Sales, sales, sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dish Technician
    Current Employee - Dish Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time (More than 3 years)

    Pros

    Don't have to use your own car. They provide hand tools.

    Cons

    401k match at 3%. Health insurance is lacking good coverage. You will become a mobile sales person. Lack of communication. Poor working conditions. Poor way to grade the way you perform.

    Advice to Management

    Spend money on good tools. Promote better management. Fix benefits.


  11. "The worst of the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Macon, GA
    Former Employee - Field Service Technician in Macon, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 3 years)

    Pros

    Only the dishcriber program. Good programming.

    Cons

    There is no Magamenent. They just spread the "fear culture". No motivation at all. They know about loosing money every year on move orders (about $20k) and they don't do anything. Now, technicians have to wash their VANS because they have to save money. Managers were traines on how to dissuade personal to form unions (against the law).

    Advice to Management

    Change the Management culture. Get new people with open mind business. Form leaders, no Managers.



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