DISH Reviews | Glassdoor

DISH Reviews

Updated July 13, 2017
540 reviews

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4.0
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Charlie Ergen
125 Ratings

540 Employee Reviews

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Pros
  • Great work days/hours, pay is good, advancement is good (in 148 reviews)

  • Great organization, excellent work-life balance (in 54 reviews)

Cons
  • Work/Life balance can be a struggle especially if you care (in 111 reviews)

  • Poor communication/lack of transparency from upper management (in 188 reviews)

More Pros and Cons

  1. "Solid company but a lot of red tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Denver, CO
    Current Employee - Senior Financial Analyst in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    Great people and great product and service

    Cons

    A lot of red tape being a large corporation

    Advice to Management

    Chill on all the unnecessary rules


  2. Helpful (3)

    "Good for the experience, lacking in other areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Human Resources Representative in Denver, CO
    Former Employee - Senior Human Resources Representative in Denver, CO
    Disapproves of CEO

    I worked at DISH full-time (More than 3 years)

    Pros

    So many opportunities for growth and advancement! I had the opportunity to really learn a lot and grow my skill set. I had the BEST manager ever during my last position and she made it an extremely difficult decision to leave.

    Cons

    Benefits were less than desirable. "Not the worst but not the best" is the phrase most often used to describe them.
    Lots of bureaucracy and office politics.

    Advice to Management

    Listen to your employees and focus on being an employer of choice vs. not being the worst place to work.

  3. "Great company, mediocre position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (Less than a year)

    Pros

    open-door management, great benefits and incentives to sell, overtime is always available, room to be promoted

    Cons

    sitting and taking inbound calls for 10 hours a day, limited breaks, some coaches are solely stats-based, and if you work until close, be prepared to stay for 30-40 minutes after your shift to empty the queues

    Advice to Management

    Don't require agent to stay half an hour to an hour after their shift has ended just to clear some queues


  4. "Dish Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dish Technician in Suwanee, GA
    Current Employee - Dish Technician in Suwanee, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at DISH full-time (Less than a year)

    Pros

    Overtime, good starting salary, training, scope for growth

    Cons

    4 times weekly schedule, focus more on selling then installation


  5. Helpful (1)

    "Overall good experience but some issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSS4 in Charlotte, NC
    Former Employee - FSS4 in Charlotte, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 5 years)

    Pros

    Great hours working 4 x 10 hour days as remote technician. Bonus for good metrics.

    Cons

    Corporate office out of touch. Unrealistic sales mandate "goal". *** rolls downhill.

    Advice to Management

    Not everything is the techs fault. Too much about metrics / sales is out our control.


  6. Helpful (1)

    "Dish Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Christiansburg, VA
    Current Employee - Technical Support Representative in Christiansburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    -Pay differential for weekend and night shifts
    -Thorough 6 week training, including on hands experience

    Cons

    -Can be extremely stressful at times
    -Many customers are very rude and there's not much you can do at this level
    -Shifts aren't exactly up to you. You're given limited options
    -Health insurance is next to useless


  7. Helpful (2)

    "Executive Resolution Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Denver, CO
    Former Employee - Collections Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DISH full-time (More than a year)

    Pros

    Good working environment and positive vibes while working

    Cons

    With the products they give you it's awsome

    Advice to Management

    Make the games more reasonable

  8. Helpful (2)

    "Great place to jumpstart a career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor (Coach) in Tulsa, OK
    Current Employee - Call Center Supervisor (Coach) in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DISH full-time (More than 3 years)

    Pros

    Lots of room for growth if you want it badly enough. Decent benefits and vacation time. Great place to learn and refine your leadership skills.

    Cons

    Inconsistent schedules. Lots of office politics. The job itself can sometimes become repetitive and monotonous. Company culture a little conservative. Could use a little work.


  9. Helpful (1)

    "My life at Dish has been full of challenges and great days. I enjoy every moment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Support Specialist in Harlingen, TX
    Current Employee - Account Support Specialist in Harlingen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time

    Pros

    The incentives the company provides include laptops, Apple products, and other prizes. You can qualify for bonus pay easily and there is always some kind of party going on.

    Cons

    It can be difficult to be noticed for your work in a building with that many people working alongside you.

    Advice to Management

    Be more active in cultivating your representatives.


  10. "Former Remote Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Remote Technician in Englewood, CO
    Former Employee - Remote Technician in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DISH full-time (Less than a year)

    Pros

    Great training, Great Support, Good salary compensation for local markets In North Dakota, Fleet vehicles were ideal for road and weather conditions.

    Cons

    Must be ready to hit the floor running, if you are not you will struggle until you are up to speed. Bonus goals are weighted heavily on 100% satisfaction from your customer, a four out of five isn't going to get you what you need.

    Advice to Management

    Better Work /Life balance would have been a plus. I understand getting technicians to this market during the Oil Boom was next to impossible.


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