DISH Reviews | Glassdoor

DISH Reviews

Updated September 23, 2017
3,540 reviews

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3,540 Employee Reviews

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Pros
  • Great work days/hours, pay is good, advancement is good (in 154 reviews)

  • Great organization, excellent work-life balance (in 55 reviews)

Cons
  • Work/Life balance can be a struggle especially if you care (in 114 reviews)

  • Poor communication/lack of transparency from upper management (in 195 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time

    Pros

    Good training, cool work atmosphere, really professional staff

    Cons

    euhhhh !!!! nothing .really nothing

    Advice to Management

    Keep it up


  2. "This is an inbound Sales Call Center. Understand what that means before applying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales in Roseland, NJ
    Current Employee - Inbound Sales in Roseland, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (Less than a year)

    Pros

    Solid pay structure. You can make money here. Training is excellent. Tons of resources to assist agents. Nice building not shared with any other company. This is a company that seems very efficient. Everything I have encountered so far has been impressive.

    Cons

    None that I can think of at the moment with exception of medical benefits. Not a big fan of a high deductible but the money you can make here can offset that. Pretty happy with my decision to come here

    Advice to Management

    This is advice to people considering DISH. This is an inbound calls center. It is stressful. You have to be able to handle that stress. If you cannot handle dealing with customers all day and making very good money if successful, it is not for you. I have seen this industry eat people up and spit them out. You have to have a certain kind of attitude to be successful. If you have that attitude, there is a low risk high reward here.

  3. "Not happy with the way I was fired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level4 Tech in Macon, GA
    Former Employee - Level4 Tech in Macon, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DISH full-time (More than 10 years)

    Pros

    Company van and tools with has furnished overtime Greg learning experience in technology.money good after you level up very hard to though every day is an adventure

    Cons

    Micro manage high turnover expected to sell people stuff that is overpriced .expect to become a professional liar.some days long hours.will fire you on a moments notice and lie about why.you on your own when it comes to needing help .hr don't care.in all dish is full of

    Advice to Management

    Stop lying to employees.speak up for them when corporate make insinuations about their performance .you see the tech everyday so you know what's up.have hr visit more so they can voice themselves face to face.i know y'all can protect your best techs better to help the keep their jobs.the amount of work you expect from the techs and the time to do it needs to be addressed .


  4. Helpful (1)

    "Dish Technologies (Software)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Denver, CO
    Current Employee - Senior Software Engineer in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DISH full-time (More than 8 years)

    Pros

    Free Dish services as an employee. Overall, good laid back employees.

    Cons

    Upper management is very traditional. They are more concerned with how the work was done, not the actual work. No working from home, very little leniency on "core" hours. Feature Creep software with ambiguous deadlines.

    Advice to Management

    Stop micro managing.


  5. "Dish Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Trainer Development in El Paso, TX
    Current Employee - Sales Trainer Development in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than 8 years)

    Pros

    The Training Department is a great department to work and grow professionally.

    Cons

    Training may be perceived as a luxury which may be the message being sent to the production floor.


  6. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DISH full-time

    Pros

    Good benefits, decent hours, good experience in customer service

    Cons

    No time in between calls


  7. "Avoid this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time

    Pros

    Decent location if you live in the surrounding area.

    Cons

    Just about everything else, honestly.

  8. "Worst. Company. Ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time

    Pros

    Nothing. Honestly, there's just none.

    Cons

    Everything. Honestly, everything is a con.


  9. "Management does not promote based on talent."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician in Englewood, CO
    Former Employee - IT Technician in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 5 years)

    Pros

    Discounted TV service. The online streaming content acess is far more valuable than the set top box.
    Profit sharing is good 4% annual bonus into 401k.
    Free bagels and fruit for breakfast.

    Cons

    Upper management is severely disconnected from day to day operations. The Promise of promotion regardless of education is a lie, supervisor level requires a college degree, director lever requires 2 degrees. Almost impossible to transfer to new position unless you are hand picked, and it's never based on talent. Useful talent is not even allowed to flourish in a volunteer capacity. Downsizing across the entire organization almost annually often removes valuable unproven talent while keeping useless seat warmers that are favored by management. People are cut based on lack of motivation when they dont want to advance. While people that do eant to advance are held backdue to lack of a college degree. Oh and if you are picked to advance without a degree just entoll in school, you can be promoted while enrolled to bypass the rule. Pay is sub par all contractors converting to FTE are given a pay cut. Pay raises are minimal and maxed at 3% if your annual review score is over 60, if its under 60 you get nothing. And no one in the entire company can get over 70. Its not allowed and it takes an 80 to get promoted. And if you get less than 50 and all teams must have a low score on a curve then you get a PIP which means no raise this year, no promotion ever, and you basically have to quit. 2 pips and you get fired anyway. Unless you are selected by management mid-year for a silent promotion. Building access is strictly monitored in theory to keep people active during core hours, but most people know tou can leave early and just queue at the exit to wait for the timeclock to tick to the second that will keep you off the badge report.
    Bldg 2 that houses it and operations is closed at nights and on weekend when 95% of people that work those times use that building.

    Training is a joke at all levels. New employees access is often setup incorrectly and the only people that can fix it are the people that messed it up in the first place, so the worse that team does the better they look and can keep their job. This happens at multiple levels. Sometimes even managers withhold information to require direct reports to come back with questions to make themselves too important and justify their lack of time to do any actual work, because they are retraining when they are really just restricting the flow of critical information to seem important. There are literally dozens of people maybe hundreds that hoarde their knowledge of how to fix something or who to contact to fix something just so they have something to do by being a middle man. I have seen these people forget to bcc or delete a header and have done literally nothing except forward emails back and forth to solve an issue multiple times that could have been handled directly after the first time. Job titles and job descriptions never convey what a person actually does, and if the company or team or person responsible for a project doesn't want people to contact them you can't. Finding out who makes the hopper stuffed animals. Who actually posts on the corporate facebook page. Who actually makes the powerpoint presentations for events. Good luck finding out what someone actually does from their analyst title. Bizarre ORG chart is not helpful. Often entire teams are restructured just to add another unneeded layer of management.
    Metrics are another joke, often numbers and charts are altered or left out so that the final report shows what is desired vs what is true. Problems that require multiple steps to fix are shown to justify peoples jobs rather than to fix the issue to resolve in 1 step or eliminate the problem instead of having it continue.

    Parking is an issue. Come at 10am on a wednesday and try to find a spot closer than the top level of the garage. Park in a motorcyle spot in a snowstorm and you will get a ticket. But motorcycles that take up an entire car spot when there is open space in motorcyle parking closer to the building are never ticketed. And motorcyles never park in the car spots by the post or pillar that are hard to fit a big car into. They take rhe cornor spot thats extra wide where duallie trucks have to park to fit. Handicapped drivers often park in 15 year spots because they are closer and then take up an handicapped spot when returning from lunch. Most of the handicapped parking people are working on upper floors and present a safety risk if the elevators are out during an evacuation. People park illegally based on role. Ceo team has reserved parking, but still park wherever they want. Often blocking the street or closswalk as they please. Carpool drivers will still park in their carpool spot even if they drive separately.

    Dress code is a joke. Women are held to looser standards exposed tattoos are allowed only on women. men are required to wear long sleeves.

    401k matching is only 50 cents on the dollar and you need to contribute almost 20 percent to reach that cap each year. Only upper management can afford that. Hsa benefits are good up to $520/year free. Dental sucks. Medical is ok unless you hit your oop max then you get hassled by HR. Which is easy to do as the deductible is so high. They do cover a lot but getting them to tell you how its covered is hard where to buy what how to get reimbursed. And out of network doctors at your in network hospital happens a lot. Beware those bills not covered. Espp is ok 15% discount on stock buys.

    Offices are very dirty. Often months go by without a good vacuuming. Lots of dust and allergens, bugs from peoples personal plants. People that dont wash their hands after using the bathroom are almost preferrable to the people that practically bathe in there, washing face and arms and neck and brushing their teeth. Not to mention the people that blow their nose on the wall, miss the toilet and leave personal disposable items on the floor. They only clean on weekdays so you are better off using a porta potty in the woods than a bathroom on a holiday that hasn't been cleaned for 3 days. Check it out monday morning after the thanksgiving 4 day weekend if you want to film a horror movie that would be a good spot.
    Mice in the cafe. Killer birds on the roof that feast on baby rabbits. Snakes are often getting inside. Occasionally you see a fox or skunk. More than once I've seen spiders the size of a coffee lid. This is at the corporate hq. Not a field office. I have seen only a fraction of this building you are not given a tour. Data center, demo room, some conference rooms, basement, dock, and 4th floor all restricted.

    Speaking of conference rooms there is a new one that is big fancy, and not listed on the intranet website. If you don't know where mt elbert is dont use the online conference room finder because you wont find it on there. It actually took less time to design , approve plan, build and use the room than it has taken to get it on the hop. And who updates the hop? Good question. No one knows, or if they do they wont tell anyone who asks. So again You may be told something, but you're never told anything. Management loves to communicate with you verbally and expect you to disseminate information to coworkers when it would be easier to send an email to everyone on a team to guarantee it gets to them accurately and faster. But then there would be a record.

    Management often creates policies to fix problems instead of solving them, then when the problem is solved or goes away getting the policy removed is impossible. Literally dozens of useless policies govern your job that are not needed because the problem they were created to fix no longer exists.

    Advice to Management

    Learn what non core hours shift workers acually do for the company working overnight and weekends. They are the ones that should be getting prime parking spaces, preferred access, and free meals. Not the 9-4 M-F crowd.


  10. "dislikes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    fast work pace, not micro-managed

    Cons

    Horrible stressful work environment

    Advice to Management

    Not good, dont work for them


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